Cheeky

Here is my understanding of the process: 1) All vehicles are to be tested by the dealership (either prior to sale or when customers received their notice and bring them in) 2) The amount of damage is what dictates the "fix" and eligibility 3) Vehicles with no evidence of water are to be kept for 3 days, sealed and the re-tested 4) Vehicles with evidence of water leaking are to be tested for leaking areas, sealed, carpets replaced and electrical modules replaced (considered fixable) 5) Vehicles with evidence of mold and advanced water damage are eligible to be replaced and considered not fixable The delay for those waiting for parts for their "repairable vehicle" is due to the back order of the parts. All customers are unfortunately stuck in this boat Once vehicles have been repaired and returned to the customer, Ford Customer Service will offer a compensation package. The compensation package takes into consideration the length of time you had your vehicle prior to "losing it" and how long you are without your vehicle. Some customers have received new vehicles without having met the criteria in #5 (I am included in this). This is completely at the discretion of the dealer and not fully supported or encouraged by Ford Canada. The only way for this to occur is that you must have low enough kilometres on the vehicle that it can be resold as new so the dealer does not lose out (Ford Canada will not buy these vehicles back so the dealer has to be able to re-sell them). If you fall into this, you will not be eligible for compensation. The compensation instead goes to the dealer to cover the costs. I know this as that was the choice I had to make. I did not feel the dealer should be out of pocket the expenses he incurred going above and beyond to get me a vehicle so I did not have to wait for parts. It is unfortunate that Ford Canada is not being more helpful to their dealers, however this is what it is. I had to give up compensation on my end so that he was reimbursed. Based on my situation though, I was able to secure some compensation for the extensive wait I experienced in delivering the vehicle and the terrible customer service I experienced from Ford Customer service while I was waiting (considered a separate issue than the water issue).

I was told that the cause of the leaks was miscalculation of the robot applying the sealant. This caused sealant to be applied, but not necessarily on the exact line it should have been which has resulted in the leaking. This didn't just impact one area, it was the entire front end area. In my vehicle the leaks were in the A pillars as previously described by others, but also in some of the joints under the dash board (my vehicle had been completely gutted so he was able to show me the general area that was impacted). He actually reported that they fixed the four areas of the initial leak on this vehicle but then recently found another small puddle of water so they were bringing it back inside to try to locate that source. The vehicle has been sitting in the lot waiting for the parts so they can repair and put it back together. I just happened to go to get some of my belongings out of it now that I have my new one and he offered to show me the vehicle. I guess this is when it is fortunate that it is just sitting and waiting as it gives them a chance to ensure that all areas are repaired. I also asked him why some of the vehicles are okay at first and then develop issues down the road. He suggested that once the vehicle is used that movement and vibration will cause the sealant that was a fraction off of where it was supposed to be to loosen and thereby allows the water in (whereas if it was on the correct path it remains completely sealed). He tells me they still have really only received minimal informs from Ford and have been figuring this out themselves as they see these vehicles, along with word of mouth from other dealers experiencing the same things.

Here's the end to my story: Ordered Feb 18, built Mar 27, received July 10, returned to dealer with wet floor July 14, August 10 received new replacement vehicle. My original vehicle did not qualify for the return/replacement program however my dealer felt I had already waited too long for my vehicle so he negotiated a dealer trade so I didn't have to wait. This vehicle failed the leak test with leaks in 4 different areas. As of today, they still do not know when the electrical modules will be available and it is sitting, completely ripped apart at the body shop. Eventually it will be put back together and re-sold. I'm just glad my ordeal is over and I am finally in my new Edge, which I totally love!

I am in Northwestern Ontario. I purchased mine July 10, drove it for 5 days and then noticed it was wet. Brought it in July 16 for repair. I am told by my dealer that it is going to be another 2-3 months before I can expect it back and mine is in pieces too. Because of the delay in shipping mine (it took almost 5 months for me to get it) my dealer is getting me a new one. It is coming from Southern Ontario and should arrive any day. They are doing a VIN swap. Technically I didn't qualify for a new vehicle (minimal damage, just straight repair and replacement) but they did not want me to have to wait since the ETA on the parts is unknown. I have also been working with Ford Customer Relations centre. They tell me that once I get my vehicle then they will offer me a compensation package.

I just got off the phone with my Customer Service rep. She reports that they are committed to moving all required part as quickly as possible and she will work with my dealer to determine what is needed to repair mine to get the required parts expedited which I am happy to hear. She also told me that compensation offers will be given to customers once the fix is completed and vehicles are returned to the customer. Compensation takes into consideration the entire case ordeal (so in my case will consider the extreme shipping delay in addition to the leak). I will keep you posted once I have more info. I am happy that they are stepping up to plate not only with the fix, but also taking into consideration the rest of the ordeal that their customers have experienced.

They placed the order today, no ETA. Told me they could get more info tomorrow as once order placed they can get an estimate. I am in Thunder Bay, so Pinewood Ford. I made an assumption on the carpet taking a while based on other posts but he definitely told me the electrical was going to be the hold up. Stated that last Friday they got the notice about replacing electrical. My dealer has been awesome, can't fault them. They felt really bad calling me to tell me that I would be without my vehicle for an unknown amount of time. If what you are saying is correct, my fingers are crossed I might actually get it back soon! I was lucky, there is no evidence of mould or water stains. I think mine was a small leak and caught early. Once all is replaced it should be good to go! I am just anxious to get it back, loved it for the brief time I had it!

I ordered mine February 18 and didn't get it until July 10. Almost 5 months! You aren't alone with the long waits. Good luck getting any info out for the Customer Relations Centre. They are completely useless and will just tell you to work with your dealer.

I'm not sure if I saw this on here already, but my dealer told me today that they have added to the "fix" for the vehicles with multiple leaks present. They are now replacing all of the electrical modules that may have come into contact with water. These are on back order with no estimated availability date (carpets are still on back order too). My vehicle took 4 1/2 months to be delivered (from the order date) as it was held at the plant, I drove it for 5 days, found water in it and now it is waiting a repair that is likely going to take weeks to complete. My husband is about to factory order a new truck. I have a sneaking suspicion that he may get it before I get mine back....

That is the same run around I have been getting too! 2 1/2 months of trying to speak with someone about my case and not a single returned phone call. Last week I finally got to speak to a tier 2 manager who was supposed to review my case and get back to me last Wednesday. Not surprisingly, I haven't heard back from her and I left her a message on Monday. I feel for the dealerships as they are taking the brunt of this while Ford Customer Service offers absolutely no support to the dealers and the customers. I am happy that they are stepping up to the plate and doing a thorough fix, however I am extremely disappointed by the way Customer Service has treated me (and from the sounds of things, many other people too).

They knew about the issue before shipping mine. There was the field action service advisory on it (I checked it online). So if it wasn't addressed at the factory, then they shipped it knowing it could be full of water and I find that hard to believe.

I actually waited 5 months for this vehicle! Ordered in February and received last week! Once I found out about the leak, I was happy that mine was delayed as I was sure it meant I wouldn't have to deal with the issues that the others have. Unfortunately I wasn't as lucky as I thought. At least we are all in this together and I have learnt so much useful info being on this forum! I am glad to hear that Ford is stepping up to the plate and I believe that with time they will do right by us, we just have to be patient and trust that it will all work out. I know, easier said than done. Trust me I wasn't patient when I first heard about my delay.

I haven't but I will check. Would you not think though that sitting on a lot for 2 months it would have gotten wet then? Now after one day of rain I am finding that it leaked? Also, why would they hold it for 2 months, release it and not have dealt with the issue either at the factory or shipped it with instructions for the dealer to inspect or repair prior to sale?

I am wondering if the "fix" might not be working as they thought. Mine was held at he factory for over 2 months. I can't see it not having been inspected and repaired prior to being shipped. I just picked it up Friday, heavy rain on Monday and discovered it was wet on Tuesday. Mine should have been fixed before I received it. Not my dealership's fault since it was released from the factory and they did not receive instructions to hold it or repair before sale. Unless it did not rain in Oakville since April, my vehicle sat in a lot there for months and if after one day of rain here it got wet, it most certainly should have been wet while sitting in the lot. I feel like mine was already repaired prior to shipping but yet now it is wet.....

Here's the update on my white sport: Ordered Feb 18 Built March 27 ETA April 19 then held Delivered to Dealership July 4 Took possession July 10 Despite being held at the factory for a little over 2 months, I found today that my driver side floor is wet (heavy rain yesterday)! As frustrated as I was at having to wait 5 months for my vehicle I was happy that I would not have to deal with the water issues like those of you that have been posting. It seems that despite whatever was inspected and done at the factory has failed to resolve the issue. I guess now I will be joining the rest of you in having driven my brand new vehicle for a few short days only to be stuck in a rental while I wait for back ordered carpets and such.....

I just got word mine is expected to arrive July 10 (ordered Feb 18). It will be interesting to see if it actually arrives as scheduled (I've heard that before, it was supposed to be delivered April 19). For anyone interested, I never did get much of a response from the Customer Relations Centre. Multiple promises that my case had been escalated and that a supervisor would call me but no one ever did.