Hey everyone. I'm a Ford dealer out of Kansas City and I've been following this thread for quite a while and created an account today.
I didn't see it here, but yesterday there was an official Ford message regarding the upgrade making Apple CarPlay possible.
I ordered the part yesterday and it arrived today. We're updating my company vehicle tomorrow morning.
Here's the official text from the notification.
Publish Date: May 1, 2017
EFC05649 SYNC 3 Software Update Available for 2016 Model Year Ford and Lincoln Vehicles & Apple CarPlay Customer Pay Hardware Upgrade + 2017 Model Year Dealer Channel Only Update
ACTION REQUESTED
Please ensure all appropriate personnel are aware of the available SYNC 3 software update: o Update for 2016 model year Ford and Lincoln vehicles and the required customer pay hardware upgrade to utilize Apple CarPlay o Update for 2017 model year Ford and Lincoln vehicles and 2016 model year vehicles with SYNC 2.0 software to correct multiple conditions related to GPS and SiriusXM Traffic and Travel Link
SUMMARY
A SYNC 3 software update is now available for 2016 model year Ford (not available on 2016 model year
Transit) and Lincoln vehicles. This update includes the below:
-Updated voice recognition engine
-Bluetooth phone and media improvements
-Navigation user interface improvements (if equipped)
-Android Auto* for supported devices
-Apple CarPlay* for supported devices with hardware upgrade. Owners of 2016 models with
SYNC 3 are required to perform a software update and purchase a hardware upgrade
Owners may receive software updates via an update over Wi-Fi or the traditional download method using
a USB drive from Owner.Ford.com or Owner.Lincoln.com. If the customer has enabled Automatic
System Updates, and has SYNC 3 connected to Wi-Fi, the system is designed to periodically check for
updates and download the update in the background. A Wi-Fi signal strength of 3 or 4 bars (full strength)
with reliable internet service will typically allow SYNC 3 to download the update within a one month
timeframe. SYNC 3 is designed to perform the update as long as Wi-Fi is connected prior to the vehicle
turning off; therefore there is no need to keep the vehicle running for the update to take place. If the
customer wishes to install the new software without Wi-Fi or on-demand, they can download the update
from Owner.Ford.com or Owner.Lincoln.com and install with a USB drive.
2016 model year vehicles require a Media Hub/Universal Serial Bus (USB) hub part upgrade to be compatible with Apple CarPlay. This part upgrade is not a warranty repair per the Warranty & Policy Manual, Section 3, Warranty Coverages – SYNC. The Suggested Retail Price for the Media Hub/Universal Serial Bus (USB) hub ranges from $63.06-$71.06. In addition, an update for 2017 model year Ford and Lincoln vehicles and 2016 model year vehicles with SYNC 2.0 software is available only through the Dealership Diagnostic Tool to correct multiple conditions related to GPS and SiriusXM Traffic and Travel Link. Please use a 32GB USB Drive with exFAT formatting for all SYNC 3 updates. More details are available on PTS. DEALER SOFTWARE UPDATE AND HARDWARE UPGRADE PROCESS.
Technicians should follow the below process to complete the SYNC 3 software update and the hardware
upgrade for Apple CarPlay functionality on 2016 model year vehicles. More details are available on PTS.
1. Update SYNC 3 Software (if required):
a. The SYNC 3 software version can be verified on the SYNC 3 touchscreen by selecting the
Settings icon in the bottom Feature Bar, Touch Settings > General > Scroll down to About
SYNC or it can verified in OASIS by selecting the SYNC tab from the OASIS home page..
b. If the SYNC 3 system software version is 1.0 or 1.1, update to version 2.2 using Workshop
Manual (WSM) Section 415-00.
c. If the SYNC 3 system software is at version 2.0 or higher, no software update is required.
Note: The SYNC 3 system software must be at version v2.0 or later for Apple CarPlay to
function and the software update must be completed prior to the Media Hub/Universal Serial
Bus (USB) hub replacement.
2. Upgrade the SYNC 3 Hardware for Apple CarPlay functionality:
a. The Media Hub/Universal Serial Bus (USB) hub must be replaced with the Apple CarPlay
compatible Media Hub/Universal Serial Bus (USB) hub. Refer to the Ford Catalog Advantage
(FCA) for the latest Media Hub/Universal Serial Bus (USB) hub part numbers that support the
Apple CarPlay upgrade. No hardware upgrade is necessary for Android Auto functionality.
b. Follow Workshop Manual (WSM) Section 415-00 Removal and Installation procedure for the
Media Hub/Universal Serial Bus (USB) hub. Remove and discard original equipment and
replace with the new Media Hub/Universal Serial Bus (USB) hub identified.
QUESTIONS
Owners contact:
o Ford Customer Relationship Center Monday through Friday, 8:00 a.m. – 8:00 p.m. (EDT).
800-392-FORD (3673)
800-232-5952 (TDD for the hearing impaired)
Once connected, follow the voice prompts for SYNC by selecting #1, then #3,
then #1
o Lincoln Concierge Monday through Friday, 8:00 a.m. – 8:00 p.m. (EDT).
800-521-4140
800-232-5952 (TDD for the hearing impaired)
Once connected, follow the voice prompts for SYNC by selecting #1, then #4,
then #1
Tech Bytes QuickTip SYNC 3: Apple CarPlay and Android Auto
* Android Auto is compatible with Android smartphones running 5.0 (Lollipop) or higher. Apple CarPlay is
compatible with Apple iPhone 5 or newer running iOS 7.1 or higher (updating to the latest version of iOS
is recommended). Most core features require a data plan or are enhanced by a data connection.