Toby99

Reading elsewhere that TSB 20-2190 is for the Edge ST 8F57 transmission. 

Can someone post a photo of the actual TSB?

Just found this forum post.    https://edgestnation.com/topic/3355-2019-edge-st-with-8f57-transmission-issues/

The latest TSB is 20-2190.

Released June 2, 2020.

I had it done and all the issues have been resolved.

No more slow engagement from 3-4.

No more harsh engagement from R to D.

No more lurching at 6 mph when upshifting.

It looks like Ford did a really good job on this one.

I am just curious to see how long it will last.

The last TSB only lasted 4 months

Thanks for the information. 

Where did you find the information on TSB 20-2190?  I entered my VIN here.  " No recalls or field service actions found. "     https://owner.ford.com/tools/account/maintenance/recalls.html 

Another forum post regarding this very issue.

https://www.talkofthevillages.com/forums/villages-florida-non-villages-discussion-93/2019-ford-edge-transmission-problems-300103/

No improvement on mine either.  Frustrating driving at a slow speed. 

I have called Ford Executive at  313-518-7309.   Spoke to a lady several times regarding this issue.  She did email Engineering and the reply stated they, Engineering, do not know of any fleet wide issues with Edge bucking/surging. 

I replied that it's difficult to believe with all the posts here and the many times all of us have had our vehicle to service for the issue.  Apparently in Ford's view we are a limited few.  All that was suggested was to schedule yet another visit to dealer service. 

Before I do, I plan to take the vehicle to a local transmission shop for their assessment. 

On ‎04‎/‎09‎/‎2020 at 3:44 PM, Drunklahey said:

I currently purchased a 19' Titanium with about 10,000 miles on it.  I'm in Canada.  Totally have this problem.  I read through this entire thread God bless a few of you who have been trying to fix this with Ford's suspect service departments.  I think the biggest issue is the average person either isn't going to notice this problem or they notice it but don't really care or think its just normal.  Mainly "non car" people is the nicest way to say it.  So its not getting reported enough for Ford to really care.

 

I've been waiting for this pandemic to be over so I can take it into the dealership for this now I wonder if its even worth it.  I guess I'll call Ford CS and put my complaint in.  Pathetic anyone has to deal with this especially with a $51K CDN vehicle.

Drunklahey, Sorry to read about your Edge.  I mailed another set of letters to Ford managers on 28 January.  Never received a reply   At this point I don't believe Ford will ever correct the issue. 

I concur with your idea to call Customer Service.  It probably won't help but will be an exercise in frustration.  From my experience Ford CS knows nothing about Ford vehicles.  Your assessment that most think it "normal operation" for this vehicle is correct.  I received that exact statement from all three dealer service departments that have looked at my Edge.

Please post an update if on your efforts. 

On ‎02‎/‎07‎/‎2020 at 9:24 AM, barrowrk said:

Dealer visit- TSB # 19-2313.

Seems to be better now, Will wait for the 1000 miles for adaptive learning to mess things up again..

Lucky you.  Mine probably made it 100 feet before noticing it once again.

Johnny,

What you wrote is almost exactly what has happened to me at three different dealerships.  It's the reason I mailed a letter directly to Ford executives.  Another one will be sent shortly.

Why are the service departments and field service reps saying it's the transmission programming code?  I asked that question but received no reply.  Has anyone considered it might be a power train component problem, the whole transmission, torque converter, maybe it's the engine.  One thought that leads me there is why the buck/surge appears go away when on cruise control. 

The other question is why others are not complaining?  If their vehicle does not have the problem then there's something wrong with ours.  Either way it's a defect and should be corrected.  If it's only a few vehicles, replace the engine or transmission in our vehicles and fix the problem.  I'm sure Ford can afford it.  So if our vehicle's headlight would not turn On but no one else had that problem, Ford would not be concerned about fixing ours?

Appears to me it's a design problem with the new eight speed transmission and Ford is hoping we will give up and live with the problem.

Has anyone called the 313-518-7309 phone number posted earlier?  I believe the poster said it was Ford engineering.

Kcbbriggs,

You will need to open a new case with Ford Customer Care.  Their number is:   800-392-3673.  From my experience don't expect much help.  They just take information and give you a case number.  You have to be polite but assertive to get action.  Ask for a call from someone that can help you.

You may also want to send Ford a letter stating your concerns.  Earlier in the thread I gave the mailing address and names I addressed my letters to.

Here is the latest replies from Ford dispute resolution team.  FSE mentioned is the area Field Service Engineer.

Good afternoon sir, 

I have discussed your concerns with the FSE, as well as looked at the TSB in question. At this time Ford Motor Company believes the vehicle to be repaired, and is operating as designed currently. While I appreciate that you may not accept this, I would direct you to the back of the warranty guide for more information on how to settle disputes.

 And after I questioned the above reply, this.

Good afternoon sir,

The TSB was completed as required, and identified the concern in the vehicle. We are confident the vehicle is operating as designed.

Time for another letter to Ford executive team.

Johnny B,  yes, interesting that a TSB 19-2331 was performed and the TSB had nothing to do with our issue.  I was not given the opportunity to talk to the FSE even though I had asked when the person would be at the dealership.  I have the FSB's email address but do not receive any written responses to my emails.  I have also emailed the dispute resolution specialist several times but only receive a read receipt. 

Had TSB 19-2331 performed on my Edge.  I am still feeling the buck/surge and can see the tach jumping at around 20mph on initial drive.  Updated Ford via email that the TSB did not fix the problem.

Question for others.  The service department stated it will take up to 2,000 miles for adaptive learning to update, and I guess fix the issue.  I have read, I believe here, someone mentioned their service department stated if could take up to 500 miles for adaptive learning.  Is adaptive learning actually involved or is this a standard statement to get the vehicle out of the service department?  How can one service department say 2,000 miles and another 500?

Could this actually be an engine issue and not the transmission?

Mikey, I tried cruise control at its lowest speed, 20 mph, and I also noticed the smoother drive.  No buck/surge.  Thanks for pointing that out.

I received a phone call from a consumer affairs legal analyst with Ford's Dispute Resolution Program.   We talked and I explained the Edge problem.  I emailed all the documents I had physically mailed to Ford.  Several days later I received an email with a service appointment in December.  Ford's field service engineer for my region will be at the dealership to work the problem.  No idea what will be done.  I will update them with what Mikey found on cruise.

Lann, Please post the TSB number you are having done on your vehicle.  TSB 19-2313 is dated 16 October 2019 so it may be different from the one you are referring to.   

That's positive news on TSB 19-2313.  Please let us know the results.

I received a call from Ford Dispute Resolution today.  We discussed the problem and I provided all the previous documentation via email the person calling.  Will be  interesting to hear what will happen.

JohnnyB, Sorry to hear you are yet another Edge owner with transmission issues.  Though I doubt it will help, you did correctly by talking to service and contacting Ford Customer Care. 

Here is an update on my issue.  Near the end of September I mailed an extensive document package to William Clay  Ford Jr., Executive Chairman, Jim Hackett, President and CEO, and Dave Filipe, President of Powertrain Engineering. 

The documentation included a cover letter explaining the issue with the 2019 Edge.  It also included copies of my three service visits and this forum post from start to mid September.  Several weeks later I received an email from Brad Simmons, Ford's Director of Community Outreach.  Below is his email.

Dear Richard,

Director, Community Outreach | Office of the Executive Chairman | Ford Motor Company

After several weeks of no contact by the Customer Service Team I emailed Mr. Simmons and asked for assistance.  As of today I have not received a reply from him nor have I received any contact by Customer Care.  I will also mention that I have not received any contact from Jim Hackett or Dave Filipe.

Should you decide to do the same, and I recommend you do, here is the contact information I used.

Ford Motor Company

1 American Rd.

Dearborn, MI 48126  

Attention:

William Clay Ford Jr., Executive Chairman

Jim Hackett, President and Chief Executive Officer

Dave Filipe, Vice President Powertrain Engineering

Well guys I have nothing good to report.  As noted above, my visit to a third dealer service department gained nothing.  A week or so later the service department did real back to me Ford's answer to their TAC case.  Not quoting but essentially "Tell the customer what they are experiencing is normal".  I asked for a copy of Ford's reply but have not been given one.

Not sure what else to do. 

Not questioning your thought but if it was as simple as calibrating the PCM/TCM, why hasn't any of the three service departments I have had the vehicle at tried that fix?  They also claimed to have talked to Ford.  I still cannot understand why service departments say "it's normal operation".

After a week in the service department, here's what was written on the service ticket.

"Normal operation at this time.  Set up TAC case with Ford.  Waiting on response from Ford on TAC case.  When Ford notifies us will contact customer."

"Test drove vehicle and verified customer concern.  Felt issue as customer described.  Took readings from like vehicle and compared to customers.  All normal at this time.  Transmission shift logic's compar ......…"

?

That is all I know at this time.  Tech's write up stopped so I don't know what else was written.  Will try to find out.

Here is how I read it.  Tech confirmed what I described the vehicle is doing.  Compared to another like vehicle.  It was doing the same.  All or most Edges have the same problem.  Ford has not provided service departments with information on similar issues so tech filed a TAC (?) with Ford.  Waiting for Ford to respond.

Anyone know what a TAC is?  How long do customers wait to receive an update? 

None yet.  I have another service appointment for this Tuesday.  Will update with results.

Made contact with my third dealership service department.  Spoke to the service manager.  He actually came here and read all the posts on this thread.  Encouraging.  Next step is to schedule a service visit.  Might be a delay but will post results.

Well, this is getting worse with each new post.  Looks like I'll be printing out this whole thread and hand to the tech at my next service appointment.

I suspect akirby is referring to a similar issue with the Edge ST.

Here's a link to the ST post.  Page five has a service record from Fingernip showing replacement of the torque converter.

https://www.fordedgeforum.com/topic/26544-poor-trans-shifting-theory-investigation/?page=5

15 hours ago, Fingernip said:

If your getting the bucking you should bring it in and show my service record. It definitely should not be doing it. 

Thanks.  I will definitely do that on my next visit.  Just printed out your service record.

Well maybe Ford will now have time to find a fix for the non ST Edges.  My Titanium is such a disappointment  to drive with the slow speed bucking.

Still no resolution from Ford.  I am still in contact with Customer Care but receiving replies from them is difficult.  I call and leave emails but it takes a week for them to answer.  Will be scheduling my third service visit at yet another dealer.  Another hour + drive.  Difficult to find one knowledgeable of this problem and interested in fixing it.