Toby99

Apparently Ford needs a completely new transmission engineering team.  Titanium and SEL's are also having transmission issues.

Appears the number of affected owners is growing. 

I'm still working with Customer Care trying to get this elevated.  It does not appear Customer Care has any direct access to Engineering.  Only way for Engineering to be involved is by dealer service departments contacting them and requesting assistance.  Hopefully the repeated requests for warranty service on this issue may help.  It is frustrating when the impression is you are imagining or making up the issue since Ford designed the vehicle to buck or surge and is "normal operation".  

I'm not giving up.  I hope you don't either.  Open a case with Customer Care and make those repeat visits for warranty repair.

8 hours ago, kbro said:

I have same issue with my 2019 SEL FWD 2.0L.   Especially in the morning, it is like riding a bronco to work sometimes in low gears.  Really disheartening.

 

Has the update to the PCM helped anyone?

Same with my Titanium.  The bucking is always there but most noticeable on first drive in the am.

PLEASE call Ford Customer Care at 800-392-3673 and open a case on your concern

To my knowledge the PCM update referenced above is for the ST, not SEL or Titanium.  There is a forum thread on the ST issue and the TSB here:  

14 hours ago, akirby said:

Service departments are not Ford.  They are completely independent businesses.  Ford relies on the service depts to tell them what’s wrong.  If the tech says it’s normal then Ford has to take their word for it.    If they say it’s normal then they should let you take another one for a test drive  to prove it.   If they all do it then it probably is a design flaw and you’ll have to wait for Ford to come up with a fix.  If they don’t all do it then you need to find a dealer willing to fix it.

From my experience this is like the proverbial fingers pointed at the other.  Service departments say it's normal operation.  No diagnostic codes and nothing from Ford telling them it's a problem or how to fix it..  

Ford says it's up to the service department to determine if it's an issue.  They are the ones trained by Ford to repair the vehicle.

Question is, are the service departments passing this information to Ford?  On warranty work, does some department at Ford review service ticket for possible issues such as this one? 

13 minutes ago, akirby said:

 

Once again that's not what adaptive learning means - it doesn't learn your driving habits it learns your individual transmission quirks and wear over time and adjusts shift pressures to keep factory preset shift characteristics.

 

Since the non-ST models are all 2.0EB engines they all have the 8F35 transmission.  The Edge ST and Nautilus 2.7L have the 8F57.

 

Just because there is no TSB doesn't mean there isn't a problem.  It just means Ford hasn't seen enough vehicles with the same problem to make it a TSB yet.   They don't need a TSB to diagnose and repair a vehicle.  It could be a one off problem with your vehicle.  You just need a tech that's willing to take the time to diagnose and repair it.

That is how adaptive learning was explained to me by service.  The point that irritates me is everyone at Ford saying a vehicle that bucks/surges is  normal.  Ford designed the Edge with 8F35 to operate that way.  Even though other 2019 Ford vehicles do not.

I've been to two different Ford service departments and both say the same.  It's normal operation. 

On my second visit to service I did request the tech take a portable computer along while I drove the vehicle.  The tech did experience the issue but said it was normal operation for the vehicle.  He did reset the transmission adaptive learning.  It may have initially helped a bit but the vehicle still bucks/surges between 15 - 20 mph.

I had an open ticket with Ford Customer Care but it was closed after my last service visit which fixed nothing.  I made them reopen it.  I'm not giving up.  There is an issue with the Edge transmission and Ford needs to  fix it.

See my reply to your post below.  I had a 2019 Escape loaner vehcile.  Much more enjoyable drive than my Titanium :  

Hi Susie,

Refreshing that I am not the only person here with this problem. 

I had my vehicle at different Ford service department this week.  This will also be my fourth visit to service.  Vehicle was kept for a week.  Techs said they could not duplicate the problem.  Stated on the ticket it was "normal operation" for this vehicle.  According to the service manager they have had other 2019 Edges in for the same problem.  He did contact Ford and was told the 2019 Edge 8F35 transmission is new.  Has some type of adaptive learning system.  ?   I guess Ford is hoping the transmission will fix itself after learning your driving habits.  Currently there are no service bulletins on the 2019 Edge 8F35 transmission.

To your question, I believe that TSB is for the Edge ST.  The Edge Titanium has a different transmission, the  8F35.  Not sure about your SEL.

I highly recommend you call Ford Customer Care at  800-392-3673 and open a case on your concern.  They should be able to tell you which transmission is in your SEL.

Thanks.  Actually I did that for the transmission issue but forgot to check the auto start/stop problem.  Will do when I take the vehicle back for the 4th time on the bucking issue.

Thanks Jamie.  I'll hand carry a copy of the TSB to the next dealer service department. 

I posted a similar question in the 2.0L forum.    https://www.fordedgeforum.com/topic/26728-2019-edge-low-speed-surgebuck/

I have a 2109 Edge Titanium experiencing low speed, 15 - 20 mph surge/buck.  Transmission doesn't seem to shift well.  Curious if the TSB applies to mine.  I have no idea if I have the 8F57 transmission.

Update:  Called Customer Care and was told my Edge has the 8F35 transmission.

Should I feel and hear the engine auto/start engage when leaving a stop?  I hardly notice the engine start when using the push button to initially start the vehicle.  I also do not notice the transmission engage when I use the rotary shift wheel.  I do feel a noticeable jolt when I release the brake with the engine stopped.  Is this normal?  Seems odd that using the manual engine start and gear selector is nearly undetectable but auto start makes a noticeable noise and thud.

Have an issue with a 2019 Edge Titanium.  I feel and see ( tach bounces ) a surge or buck at low speed around 15 - 20 mph.  This happens when I first drive each morning.   I does seems to clear a bit but low speed acceleration is never smooth.  Have had vehicle to dealer service three times.  No codes so they say it is normal for the vehicle.   ?   Have a appointment at a different dealer in three weeks.  Have also contacted Ford Customer Care.

Any ideas?

Hello to all.  Recently purchased a 2019 Edge.  Noticed an issue with the air temperature from the rear seating air vent.  Using a digital laser thermometer air temp at the rear seating vent is 15 -20 warmer when climate control is set to AC.  In cooling mode the air feels warm compared to the air exiting the front vents.  Any ideas why?  Sure seems like a problem.

Thanks.