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SusieQFL

Edge Member
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About SusieQFL

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  1. SusieQFL

    2019 Edge Low Speed Surge/Buck

    Very disappointing to hear. That is exactly what happened with mine two months ago. “Verified issue but it was same on a like vehicle.” They filed something like a TAC for me too and I haven’t heard a thing to date. I am going to try again in the next couple weeks.
  2. SusieQFL

    Poor trans shifting theory investigation

    Is yours an ST? Mine bucks at low gears but also has hesitation when applying the gas.
  3. SusieQFL

    2019 Edge Low Speed Surge/Buck

    I have had the exact same issue - the bucking is most noticeable in the morning on the way to work and then again on the way home. Just picked up my car after it's 4th visit. The service department reset the PCM back to what it was when I first got it. It stills does the same thing but it is a little less severe. However, it still has some serious lag when I try to change lanes in rush hour traffic and I am terrified that I am going to get in an accident because the car hesitates. I am hopeful that more and more people are reporting this issue to Ford and that a fix will be forthcoming. Please continue to post with status updates as it helps to hear what other technicians are saying about the issue, especially those who don't give the standard lines. I will give it a couple of weeks and if it doesn't improve, will be taking it in one more time.
  4. SusieQFL

    2019 Edge Low Speed Surge/Buck

    Thank you. I have the same transmission. I will say that the squeaky wheel gets the grease. I elevated this situation at my Ford dealership. The manager took the car home and experienced it for herself. They also ran the diagnostics while the car was driving cold. They noticed that there was an issue in engagement in the transmission between the third and fourth gears which in this transmission is pretty low - accounting for the issue at low speeds. They submitted this documentation to Ford engineering but they said I was the only one who complained about this problem. This is probably because the product is so new that the technicians don’t know enough about it to diagnose this. I suggest you take it to the dealership and have them do the same exact thing that my local dealership did paying attention to the lower gears. At least if there is a second person who submits what they call a WCR then it won’t be an isolated incident and may get to work on a fix.
  5. SusieQFL

    Poor trans shifting theory investigation

    Then that illustrates even further my lack of confidence in the dealership that they don't know which transmission is in my car.
  6. SusieQFL

    Poor trans shifting theory investigation

    Thank you for the feedback. I am having severe doubts about the dealership as even after I told them about the TSB I found in the ST forum, they proceeded to tell me that it probably didn’t apply to mine because they were different engines and they had already updated the latest software to the PCM. But at the same time they did tell me that they were unfamiliar with the new eight speed transmission. Doesn’t really convey a lot of confidence! I have driven so many loaners (escape, f150, fusion and mustang) and they all drove better than my vehicle. I have complained that this is a safety concern as it will often hesitate when trying to change lanes in bumper to bumper traffic. Doubt they will cover repairs and depreciation if I get in an accident due to this.
  7. SusieQFL

    Poor trans shifting theory investigation

    Does anyone know if the TSB for the 8F57 Transmission - Harsh/Bumpy Upshift, Downshift and/or engagement concerns applies to all models with this transmission? I have a 2019 Ford SEL with the 8F57 transmission and am experiencing the same issue. Been in the service department 4x for more than 21 days total until the manager drove it and documented a problem in low speed performance between the 3rd and 4th gears. Was told that I am the only one who has presented this complaint to Ford engineering which must be untrue based on what I have seen thus far. Can anyone provide some insight?
  8. SusieQFL

    2019 Edge Low Speed Surge/Buck

    I have a 2019 Ford SEL with the 8F57 transmission and am experiencing the same issue. Been in the service department 4x for more than 21 days total until the manager drove it and noticed a problem in low speed performance between the 3rd and 4th gears. Was told that I am the only one who has presented this complaint to Ford engineering which must be untrue based on what I have seen on the forum. Does anyone know if the TSB for the 8F57 Transmission - Harsh/Bumpy Upshift, Downshift and/or engagement concerns applies to all models with this transmission? Will also post on the ST forum...
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