Update on my Ford pass issue, I tried to activate vehicle got same error message, so this time I called ford support, had a great gal who was knowledgeable and was able to provide me some great info regarding my vehicle, she stated that my vehicle hadn’t communicated with Ford in the last few days and she could see lots of communication errors at her end, she told me apparently my dealership tried back in June 2022 to flash the TsB info to this vehicle via usb but they couldn’t get to the flash to work. Decision then was to replace complete screen and modem thru warranty(previous owners)……but this rep states that the service records indicated that after replacement there was still problems (she didn’t specify)…….we both guessed that service department got new screen working correctly at some point and the previous owners traded in the vehicle…… I am questioning as to why they traded in so soon? Maybe ongoing screen issues?. As stated I purchased this edge used from same dealership, ford pass rep told me to take it in for service, maybe some loose wiring etc……back to dealership Monday….keep you posted
followup note: My Edge goes for service for this issue on Feb 01, will post update on fix