I too have an issue with the headrests, or restraints. Before I placed my factory order I spent a couple of days testing one with the first generation headrests and of course my Edge arrived with the new phucking ones and they are a major scource of irritation. I have tried to adjust my seating position to accomodate them but I am not sure if this will be a long term solution, especially on long trips.
What Ford should have done was make the angle adjustable, just like a Jaguar. Fortunately, here in Vancouver we have an OEM seat maker who can make the corrections for me and they estimate they have done 25% of the Edges sold here in Vancouver already. Funny thing is I substituted my '05 Escape headrests and that was sweet, until I had to give back the Escape.
My Edge, not withstanding the head rest issue, is outstanding and for the money, way ahead of everything in it's class.
Buzz