dirkh Posted March 14, 2013 Report Share Posted March 14, 2013 The retired Ford service manager suggested we send DVDs of the YouTube video to Ford Customer Service and the engine plant that built the engine. Ford Customer Service sent the DVDs back with a letter that said "The Customer Relationship Center does not have ready access to audio/video equipment or CD/DVD equipment. Therefore, when we receive these items from customers, our policy is to return them." It is shocking to hear that a multi-million dollar company does not have access to a $50 CD player or know what dept. it can be sent to for review. It seems Ford does not want to see or hear the issues their customers are having. Also, their dealerships are reluctant to document the issues they have admittedly heard. The YouTube video can be found by searching for Lincoln MKX engine knock. Please listen to the entire video and leave your impression. Quote Link to comment Share on other sites More sharing options...
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