DKS

The PTU I got from a Ford dealer came without enough fluid in it. Make sure they double check the fluid in yours.

Nobody was bashed. I find it hard to believe that a new $40k car would have an owner who would wish to wait that long to fix it.

I have no issue with the coffee or donuts but if I spent $40 K on a new car and 3K down the road the whole entertainment system went belly up, I would walk into the head of sales and dealer management and ask very pointedly and in a teacher voice if that is what type of product they sell and if that is what type of service this dealer brings to the table. I would also ask whose demo I was driving until they fixed the problem? I would also ask if management runs the agency or if service runs the agency?

I had a cv joint go at the same time as my PTU. Might be worth a check. Don't know if one helped the other along.

I find that when I clean the Weathertech mats it looks like I have worn through the plastic to a white base. Since they are one piece that is impossible, but it seems like I have worn through the color. I have tried several products, but I am going to try to vinegar and water mix.

I would tell them next week is not soon enough. I will see you tomorrow morning.

It is really sad that Ford will sell these cars for nearly $40,000 and more and doesn't seem to care about the PTU failure rate.

It is very interesting to hear the terminology of those who seem to see all things through a blue lens. They take terms completely out of context or meaning to attempt to discredit concerns. Jumping up and down? Come on, get real. This is a known problem. The failure rate for both transmissions and PTU units are far higher than normal. Google the repair records for this car. It is far worse than normal. That is unquestionable with clearly easy to find numbers. All I asked at the beginning of this thread is for Ford to own up to a poorly engineered part, a major part, and offer some relief to those who were stuck because of it. I have found instances easily this morning of people who bought an extended powertrain warranty from Ford and then Ford refused to honor it when a sensor, that is a known issue, failed by calling it an electrical failure. The part was inside of the transmission. Look up the used car ratings on these. Ford can clearly stick their collective head in the sand on this. Maybe they, and I think this is it, hope that enough people will just overlook the issue. They might. That does not mean they don't richly deserve to be called out on it.

carguy75, you kind of hit it on the head. I had a friend who is a big Ford guy, and has defended them to me tell me that his transmission engineer friend told him the design them to last 150K miles. If most of them got to them, I would not have a beef. However, way to many of them do not get to that point, or even half of that point. That is why they ought to own up.

Friday afternoon I spoke with the transmission shop. He asked me to reiterate what had transpired when the main failure occurred. After I told him he said that is what he thought the issue was. He had torn down the transmission and found at least one broken clip. He commented that he had looked on the internet to get an idea what the issues with that transmission have been. He commented that Ford has had a great deal of trouble with this transmission and much more than normal. We are rebuilding it as it is less expensive than a new one and in his opinion with all of the trouble it has had, there is no reason to think a new one is any better. The PTU on the car is new. It just came from Ford. They still are not putting a drain plug on it, so they must not be convinced, or they don't care, that one is needed. They come from the dealer closed up with fluid in them. My new one was low on fluid and the shop had to add fluid to it. I still go back to my original point. If the early models, and the used car buyers guides don't show this to be only an early model issue, have such a high failure rate, Ford needs to do the right thing for customers.

Airkirby, I am a little confused at what your comment was. Sorry. I also can only look a couple of times a day. A class full of sixth graders can keep one busy. In my opinion, cars should be designed and engineered now that can usually get to 150-200 K miles if they are well maintained. Along that trip, of course there are going to be failures. That should be, and I would, expect that. I don't expect any manufacturer to make all vehicles to be trouble free for 150K. I do have Kia agencies around here that give all buyers 200K, so it can be done. My issue is simple. Ford designed, engineered, and sold these vehicles and sold them at a premium price. They, and unfortunately, those of us who purchased them, discovered they under designed, and under engineered the transmission and the related 4wd parts. If they updated those parts in subsequent years, good on them. HOWEVER, they have also said to the rest of us who purchased, in good faith, the ones that broke easily and way too often. This car has been garaged every night. It had full synthetic oil every 5000 miles. I even paid the extra price to have that installed at the dealer so they could check the things that needed to be checked. FoMoCo could very easily help the people who bought the earlier models, because not only are we paying for the repairs, we are paying indirectly in a loss of resale value. Some guys bleed Ford, others GM, and others whatever. I get that. We know you are blue. I came over from GM and wanted to become blue. Their lack of support makes that highly unlikely. I can afford to buy what I want to buy. My wife has changed over the past two weeks to asking about GM cars instead of Edge/MKX. Fine, but how may cars will this cost Ford?

dshamer, I like the car. I would like to buy another one when I replace this one. However, with the cost of repair that seems to almost a given, with little support from the factory, it adds $5000 to the cost of the car. Are they worth it?

Airkirby, I have always had respect for your opinions and comments on this. I found this forum before I bought the car. I read many of your posts prior to making the purchase, as I had not bought Ford for over 20 years. Here is where we disagree. I have a friend who drives a RAM pickup. He has 180,000 miles on it. The company just agreed to give people with that vehicle a lifetime powertrain warranty as long as they own the vehicle. They owned up to a poor design. What I want Ford to do is own up and give people with those cars an extended warranty for 150, 200 thousand. Instead, they have just told us, "You are on your own.".

Thank you. PTU revisions do nothing for the people who bought the cars prior to the revisions when they had not done due diligence on engineering. I want them to own up to the poor planning and make it right. This car is going to cost over $4000 over the last 6 weeks due to poor engineering. That is the issue. I came to Ford to give them a chance. Sounds like all you guys want to do is be apologists for them. Fair enough. I should buy something next time that has up to date engineering and production. Interestingly, I had several friends who read my Facebook post on this issue state they had similar problems and will never again buy another Ford product. I want to give them the benefit of the doubt. Guess that is a bad idea.

The issue is the number of cars that they built with faulty engineering. Sometimes you have to make things right. What information do you have that Ford has made these designs any better? I remember when cars were old at eight years. That should no longer be the case as cars from Japan have shown us. A properly maintained car, as this one is, should not have major powertrain issues at this mileage.