fastman

I could be wrong, but I thought I remember reading a couple articles saying they would be shipped together.

Strange...

Are you saying you received the USB upgrade pack?

I also think Ford doesnt communicate with their dealers very well either. Since Ford knows there is an issue with the liftgate on 2012 Edges, when a dealer does a VIN lookup on one, it should something like "NOTE: There is a known issue with the liftgate.....etc"

My dealer left me a voicemail that he was able to get in touch with John T and got info on the liftgate issue. Dealer will call me in the morning to tell me what he found out.

I just spoke to John T and got the info, then called my dealer and asked him to get in touch with John. Thanks Joe

On Ford's Facebook page (http://www.facebook.com/fordedge/posts/10150469345485264), a Ford rep posted this earlier this month: Natasha At Ford ‎@Kyle – Thank you for clarifying! Ford engineers are currently working on an updated program to resolve the issues with the lift gate. Keep in contact with your dealership as they will notify you once this is released. You are always welcome to reach me by private message should you have further questions. Jamie Ford Customer Service Division January 10 at 12:41pm Can somebody with a FB account PM her to see if there is any new info?

Update: My dealer called me this morning. He told me he called Maplecrest Ford/Lincoln and they haven't heard of the problem either.

Thanks for the dealership info. I just shot an email to my dealer asking them to call your dealer. Any particular person there they should ask to speak with?

UPDATE: Dealer called me back this morning. He looked up my VIN and it shows no TSBs/Recalls/etc. He hasnt heard of any other 2012 Edges having this issue.

Contacted my dealer's service department about the power liftgate issue on my 2012 Edge. He asked if I wanted to make an appointment to bring it in, but I dont want to waste my time if there isnt a real fix available yet. I told him about the info from this forum thread and the posting on Ford's Facebook page for the Edge confirming the problem. He said he will run my VIN within the next day or so to see if there are any TSBs about the issue and give me a call.

A friend of mine works at a Lincoln dealer. He says he spoke with his master technician and he said there was nothing published on our technician website pertaining to the 2012 MKX (Edge) powerlift gate issue. He said on the older ones there was issues with latches causing the problem. He suggested to bring into dealer so they can scan for codes stored in the vehicles computer.

Please let us know what the fix is this time. TIA

MyFord Touch 2.0 will be a common feature in 2013 model year cars, but if you have a recent car with the earlier version, a USB drive should be available before the end of March to update the firmware. Read more: http://www.electronista.com/articles/12/01/12/ford.sync.updates.get.our.teardown/#ixzz1jJLZfWDQ

FYI - Another 2012 Edge Limited here having the same power liftgate problem where it randomly takes a few tries before it stays closed.