fastman

My guess is that stability/speed issues were worked on first (more work to do on that too).

I havent heard of anybody (other then dealers) getting the upgrade package (USB and SD). Kinda strange since Ford says they shipped the first batch on 3/5.

There is a post on the Ford Edge Facebook page claiming that there is a TSB fix for the lift gate issue. Was not posted by a Ford rep so I dont know the accuracy.

Installed the update(3.02) with no issue last Thursday. Worked fine until today. Started the car, but screen stayed dark (no backup camera, no radio, etc). Finally it rebooted to the "Sync by Microsoft. Running scheduled maintenance..." screen after about 30-45secs. Took another 20-30secs after that to get back to the home screen. Hope 3.03 is coming out soon. :angry:

Installed the update with no issue last Thursday. Worked fine until today. Started the car, but screen stayed dark (no backup camera, no radio, etc). Finally it rebooted to the "Sync by Microsoft. Running scheduled maintenance..." screen after about 30secs. Took another 20secs after that to get back to the home screen. Hope 3.03 is coming out soon. :angry:

My guess is that the cards dont "VIN-lock" until after they are installed for the first time in a vehicle. So we would need somebody to copy a fresh unused card and then upload it.

Same exact thing on my MFT. Shows the last street I was on and doesnt change. If I touch it, does nothing.

The wording on SyncMyRide.com was incorrect and has since been updated to the following: The mailing began the week of March 5th, and will take several weeks to complete. If you do not receive the update, call us to get assistance. 800-392-4040 Figures.... Anyone with the new NAV SD card willing to upload it somewhere so we can download it please?

There is no technical reason to wait; only usability. If you upgrade now, everything works except Nav because the new software doesnt work with the old Nav maps. Once the new SD card is installed, the Nav will start working. If you use the Nav a lot, then wait.

Yes you can. Thats what I did.

Did it come via USPS?

Now that MFT 3.02 is out, what would you like to see added/changed in future releases? -Applink -Web Browser -?

I am for sure. Lets see how long it takes Ford to deliver it.

I downloaded the MFT software from syncmyride.com and installed it in my 2012 Edge. Installed with no problems. As expected, the Nav doesnt work until I get the new SD card, but everything else is great so far.

From what I have read, you can still upgrade now if you want to get it done early, but Navigation wont work until you get the SD card.

After you log in, click on "Get Updates"

You are correct. It is available for download now. Also, if you have NAV, it says that they mailed out the upgrade packs today (3/8/12).

I leased my 2012 Edge back at the end of Dec, but never received the letter either.

Very true. I wonder why they used Microsoft for Sync but then BSquare for MFT. Cost?

Me too please!

I just read that the code for the web browser is in the new release but it is disabled at this time.

Cool. Hopefully somebody will upload it as a torrent so we dont have to wait on Ford to snail mail it.

How does the new map data look? Faster route calculations? Did they add the web browser?

Sounds like dealers are getting a few USB sticks and a few SD cards this week, but in different shipments.

Date: March 5, 2012 To: All Ford & Lincoln Dealers, General Managers, Sales, Service, & Parts Personnel Subject: ACTION REQUIRED - MyFord/MyLincoln Touch PERFORMANCE UPGRADE SUMMARY At the Ford Motor Company, we continue exploring ways to make the customer driving experience more rewarding. In this spirit of continuous improvement, Ford is pleased to announce the release of the PERFORMANCE UPGRADE software for 2011/2012 MY Edge, MKX, Explorer and 2012 Focus vehicles equipped with MyFord/My Lincoln Touch. The successful implementation of the MyFord Touch/MyLincoln Touch (MFT/MLT) PERFORMANCE UPGRADE (FSA# 11A01/11A02/11A03) is important to our customers and our dealers. Your active involvement in the responsibilities listed below will help ensure the PERFORMANCE UPGRADE is successful. PERFORMANCE UPGRADE BENEFITS The MyFord/MyLincoln Touch PERFORMANCE UPGRADE provides owners with simpler graphics, faster touch-screen response, easier-to-use controls, easier-to-read fonts, enhanced voice recognition, and improved navigation maps. In addition, successful completion of the PERFORMANCE UPGRADE extends the coverage on the SYNC module to four years (five years for Lincoln) from the warranty start date of the vehicle (unlimited mileage). This coverage exceeds the original warranty coverage provisions for the SYNC module. ELIGIBLE VEHICLES 2011/2012 MY Edge, MKX, Explorer, and 2012 Focus equipped with MyFord Touch/MyLincoln Touch are eligible to receive the PERFORMANCE UPGRADE at no cost. All 2013 MY vehicles will come equipped with the latest software system from the factory. DEALER UNSOLD IN-STOCK VEHICLE PERFORMANCE UPGRADE PROCESS Dealers are requested to update their eligible unsold in-stock vehicles (new and used including CPO) by March 16, 2012. Dealers who perform the PERFORMANCE UPGRADE on these units should submit a warranty claim as outlined in FSA#11A01 or 11A02 within 30 days. Dealers will be sent initial seed stock quantities of SD cards for navigation-equipped units in stock and sufficient USB drives, along with user guides and instructions. The USB drives are not vehicle specific and may be used to update numerous vehicles, however one SD card is required per navigation-equipped vehicle and must remain with the vehicle. SD CARD SEED STOCK Dealers will be sent an initial seed stock of SD cards as outlined in FSA# 11A01/11A02 to upgrade unsold in-stock vehicles and to have available for customers who cannot perform a PERFORMANCE UPGRADE themselves. Before seed stock is exhausted, dealers need to order additional supply as indicated in the FSA’s. CUSTOMER PERFORMANCE UPGRADE PROCESS Customers with eligible vehicles equipped with the MyFord/MyLincoln Touch system will be notified by mail; however, customers have the option of bringing their vehicle into the dealership to have the PERFORMANCE UPGRADE performed at no cost prior to receiving their PERFORMANCE UPGRADE package. Dealers should check OASIS to verify the customer’s FSA category prior to performing the upgrade. Dealers who perform customer PERFORMANCE UPGRADES should submit a warranty claim as outlined in FSA# 11A01/11A02/11A03. Customers are grouped into 3 categories as outlined below. 1. FSA 11A03 - Retail customers eligible for self-installation (with and without navigation) - These customers will receive a USB drive, an SD card (if vehicle equipped with navigation), and instructions for completing the PERFORMANCE UPGRADE themselves. Customers may elect to return to the dealer to have the PERFORMANCE UPGRADE performed at no cost. The customer is requested to bring their USB and SD card (if applicable) with them to the appointment. Dealer Communication2. FSA 11A02 – Certain early Explorers (as identified in OASIS) and Fleet customers that must return to the dealer for the PERFORMANCE UPGRADE. - Corporate Fleet customers who don’t provide Ford with driver specific names and addresses will receive a letter instructing them to return to the Dealer for the PERFORMANCE UPGRADE. 3. FSA 11A01 - Retail customers ineligible for self-installation who must return to the dealer for the PERFORMANCE UPGRADE (with and without navigation) - These customers will receive only a letter directing them to return to the dealer to have the PERFORMANCE UPGRADE performed, as they have a version of MyFord/MyLincoln Touch software which requires a system reflash administered through the dealer’s IDS tool. Dealers will use their seed stock of SD cards for navigation-equipped units. LINCOLN CUSTOMERS Lincoln customers will receive a Lincoln branded communication and will be contacted by the Lincoln Customer Care Team (LCCT) beginning the week of March 12, 2012 to confirm receipt of the PERFORMANCE UPGRADE package. The LCCT will explain their options for completing the PERFORMANCE UPGRADE including assistance with scheduling an appointment with the customer’s desired dealership and confirming the customer’s understanding of the warranty extension. The LCCT will also remind customers to report their successful PERFORMANCE UPGRADE via syncmyride.com or by calling the In Vehicle Technology Team at 800.392.4040. PERFORMANCE UPGRADE TIME REQUIREMENTS The MyFord Touch/MyLincoln Touch PERFORMANCE UPGRADE process for FSA’s 11A02 and 11A03 may take up to one hour to complete using the USB Flash drive or longer using IDS. The 11A01 reprogramming procedure with IDS requires use of a computer, a battery charger, and the regular attention of the servicing technician throughout the download process. The 11A02 and 11A03 reprogramming procedure with the USB flash drive can be performed by a non-technical individual anywhere the vehicle can be safely left running. The vehicle must be running, and in park with the parking brake engaged in order to initiate the installation process. The vehicle may be driven once the PERFORMANCE UPGRADE has begun although some functionality may be limited/unavailable during the installation process, such as phone/media player usage, rear view camera, & climate control via the touch screen (conventional climate control buttons on the instrument panel will remain working). Once the PERFORMANCE UPGRADE is complete, an “Installation Complete” message may appear accompanied by an “OK” button. Upon completion of the PERFORMANCE UPGRADE, customers should report successful installation via SYNCMYRide.com as indicated in their installation instructions or contact the In-Vehicle Technology Team at 800.392.4040. Time requirements and labor operations for Dealer installed Performance Upgrades using either the USB flash drive or the Dealer’s IDS tool are outlined in the FSA# 11A01,11A02 and 11A03. RENTAL VEHICLES Customers are eligible for one (1) day of rental coverage while having the upgrade performed. Dealers may claim one (1) Transportation Assistance Program (TAP) day using program code TAP5 for Ford rental vehicles and TAP6 for Lincoln vehicles. These claims will be funded by Ford and will not affect your existing TAP budget or utilization. Specific claiming details are contained within the FSA TIMING A small supply of USB flash drives for PERFORMANCE UPDATES, an initial seed stock of SD cards, and updated system literature shipments are scheduled to arrive at dealers on March 5, 2012. The shipment is mailed to the attention of Service Manager. Customer notification letters will be mailed starting the week of March 5, 2012. FSA VIN lists will be posted to the FSA VIN List page of FMCDealer.com on March 5, 2012 and be updated with customer contact information approximately thirty days (30) from the date of the last customer mailing. ACTION REQUIRED 1. Review PERFORMANCE UPGRADE FSA# 11A01/11A02/11A03 Dealer Communication2. Upgrade your eligible unsold in-stock units (new and used) by March 16, 2012 and submit warranty claims within the 30-day time limit. 3. Ensure your dealership sales and service staffs are immediately informed of the MyFord/MyLincoln Touch PERFORMANCE UPGRADE benefits and process. 4. Work with your Sales & Service Zone Managers to schedule an in-dealership meeting with your staff to answer additional questions and ensure you are prepared to provide a positive ownership experience. 5. Lincoln Dealers – Ensure your staff is aware and prepared with a process for incoming calls from the LCCT to assist customers with appointment scheduling. RESOURCES Please review these available resources for additional information about the MyFord/MyLincoln Touch PERFORMANCE UPGRADE and benefits, which can all be found on the “MyFord/MyLincoln Touch Resource Center” page of FMCDealer.com. o How to Upgrade Your System & Report Successful Installation – Customer Instructions o SYNC with MyFord Touch/My Lincoln Touch Video On Demand o Lincoln Frontline – MyLincoln Touch (Lincoln ONLY) o Ford Frontline - MyFord Touch o Frequently Asked Questions o MyFord Touch / MyLincoln Touch Performance Upgrade Press Release at www.media.ford.com QUESTIONS ! General questions regarding the Performance Upgrade, please contact the In-Vehicle Technology Team at 800.392.4040 (customers) and 877.945.3648 (dealers ONLY). ! FSA administration questions, please contact the Special Service Support Center (SSSC) at 800.325.5621 ! For technical repair questions, please utilize the Hotline Assistance Request process on PTS, selecting “SYNC” for Hotline Group on the form ! For FSA and TAP claiming questions, please contact the Warranty Assistance Team at 1-800- 432-8851