mwilson6192

The Edge ST seems to be running well. The only thing I can notice is that the brake pedal seems to require more travel to engage the brakes, and that it seems there is some level of drivetrain "lurch" when decelerating. But this is all from recollection, as my wife is the primary driver and I drove the Edge ST so little prior to the warranty service/issues. I can say there appear to be no leaks - but I have yet to crawl under the vehicle and check further. Next steps are still outstanding. I have some research to complete to decide any further action.

Update 12/19/2018: My wife finally received her repaired Edge ST yesterday late evening. This was a 42 day repair. Final diagnosis: 1) Verified coolant leak from the coolant block on the PTU. 2) Verified rear main seal oil leak. Both were identified as "Assembly" defects and were fully covered under warranty. The parts list is long, the labor hours to complete was very large as well. There was a leaking half shaft seal that was the third defect, but probably got lost as a separate diagnosis as they had to pull both CV half shafts anyway as the transmission had to be removed to access the rear main oil seal. Basically, the entire powertrain was negatively impacted, and much of it had to be removed to effect repairs (basically only the engine and rear differential were not removed). Total parts that were removed include the battery, wiper cowl assembly, steering shaft, manifold/catalytic converter, both CV half shafts, PTU, transmission, connecting exhaust, subframe, and some suspension components. That was what was identified on the repair order. We have not decided yet on any next steps, but the Edge ST seemed to drive well last night when bringing it home. We of course will monitor the vehicle for any subsequent leaks, driving issues, etc. Never been through something like this before, and I hope that I never experience this again.

Care to freak us out anyway?

We bought this vehicle. It isn't about the number of days that the vehicle was in repair (that is the main qualifier for a potential lemon law case). Rather, it is the sheer number and severity of the defects (3 concurrent powertrain defects) that gives rise to a more than reasonable concern about the viability and reliability of the vehicle in the years to come.

Update 12/14/2018: It is now Day 38. I just received an email from the dealer that the repairs are materially complete. They stated that the repairs have been completed with "no leaks, no issues", but want to let the vehicle sit and re-test drive the Edge early next week. I anticipate a Tuesday, 12/18 return of the vehicle, which will total 42 days. I have chosen to seek legal counsel over going with any arbitration method (at this point anyway - including going through Ford arbitration as was suggested by some forum members). We were advised by an acquaintance of my wife (who is an attorney but cannot take our case his firm represents dealers in the area) that it was "highly advisable" in New York State to seek legal representation on lemon law cases. We are having serious issues with finding someone locally who will even entertain a "lemon law" case, as the multiple recommendations we received regarding attorneys all have said "I pass". It would seem that in our region of the state that lemon law cases are rare; highly specialized; and not worth the time of an attorney in terms of return on their time (and therefore $$$). I did manage to find one attorney locally who seems very lukewarm with our situation and does not seem to want to advocate for us. So, the next hurdle (which I did not anticipate) is to find representation from someone who actually will represent us in a lemon law case. What a nightmare this has been! Anybody want to buy/trade an almost new 2019 Ford Edge ST that was used for 9 total days and has 520 miles on the odometer? ?

I wish the best for you. I don't mean to alarm you, but this doesn't sound good. In my case, it took an escalation to a Regional Ford CSM on Day 14 to get someone's attention, and from there is took to Day 21 to find out the magnitude of the multiple defects on my Edge ST. I am at Day 38 as I write this. If it is anything like our experience, getting parts seems to be the common theme for a repair. The difference is your vehicle never was shipped (apparently).

Congratulations and enjoy!

What do they do (link)?

@dacford … I wish you the best. This has to be agonizing for you, with a new vehicle that has not left the manufacturing site. Hopefully you can find out exactly what is going on with your vehicle. I sincerely hope your vehicle is not experiencing the same issue as with our Edge ST, because if it is, the remediation required to fix these defects requires nearly the entire drivetrain and rear of the engine to be disassembled and then correspondingly rebuilt. Hopefully it is something minor that, for whatever reason, is taking a long time to be addressed.

Our Edge ST was built on 9/4/18 - the first day of 2019 Edge <any model> production as I understand it. @dacford's Edge ST was built on 10/16 … so well over a month apart.

Update: 12/7/2018: It is now Day 31. The 3 defects identified have not changed, but the understanding of "All parts are in"; "Parts are on order"; and "Parts are backordered" have occurred several times. I'm really not sure what remains to be done, but from the best I can gather from the Service Advisor, they are awaiting a "rear main cover" for the rear main oil seal leak. The Service Advisor did state the following (I have no idea how valid this statement is out the Edge ST): "6 other cars in the U.S are having the same issue …". He further stated "... tech is now waiting for the rear main cover, should be within a few days, was on back order, this issue with these cars was brand new, new labor time involved, new parts issues involved …". Something I learned about the Lemon Law from an initial discussion with an attorney, is that the "cumulative total of 30 or more calendar days" period (which is statute in New York State) is not absolute. Meaning, any days spent by a dealership waiting on parts does not count toward the 30 day minimum cumulative total. For example, if the number of days totaled eight (8) days waiting for parts, the total cumulative amount of time that the car would need to be out of service would be 38 days to qualify under these definition. I read closely the New York State Attorney General's Q&A document, and it states nothing about this being a hard fact. It does, however, state that "You or the manufacturer may rebut this ... that 30 days out-of-service due to repairs, is reasonable under the circumstances". I can see where a party would use this statement to their advantage. There has to be a "reasonableness" standard applied along the way, and with 3 concurrent manufacturing defects (two of which directly involve serious repairs to the engine and the drivetrain (PTU)), on a brand new vehicle with 520 miles that was driven just 9 days by the owner, the number of days for backordered parts seems to be a potential "escape" mechanism. Pursuant to the key "substantial impairment of value" legal argument, it would seem that the lemon law was created to protect consumers (such as us) in the event they receive a "lemon" of a vehicle. By any sane view from a customer perspective, we must be meeting the intent of the lemon law, don't you think? I sincerely wish all of you Edge ST owners do not have to go through what my wife is going through. Please enjoy your Edge ST's. It really is such a nice vehicle - just not for us.

Update 11/28/2018: Diagnosis from dealer: 1. PTU coolant leak - required to take apart half of the vehicle to access and replace. 2. Rear main seal oil leak - have to replace the main oil seal on the engine. 3. Halfshaft oil leak - have to replace oil seal (?). No technical labor to put back together for another 1 to 2 weeks. We are in a new place with this information … it would seem we truly got a rare multiple problem vehicle (a true lemon).

Update 11/27/2018: Well, the saga continues. I talked with an "assistant" to the Ford Regional CSM assigned to our case with Ford on Friday, 11/23. To make a long story short, they spoke with the Service Advisor (and not the Service Manager to my knowledge), and indicated yet another part (the oil cooler) was the wrong oil cooler for our Edge ST, and as of Friday afternoon (Black Friday afternoon), they would start anew and finish the repairs by Wednesday, 11/27/18. I am also to receive a follow-up call from the Ford Regional CSM on Wednesday, 11/27/18. Minutes ago, I received an email from the dealer Service Advisor stating that they are down technicians at this dealership, and that our Edge ST will not be available for 1 to 2 more weeks! Tomorrow marks 21 days (3 weeks) to the day that we dropped off the vehicle for repairs. Again, this is not due to lack of parts but what I objected to in the first place, which is labor. They did indicate that they are willing to provide us a rental car (at their expense - no offer of a loaner car). That is the first time that has been offered. I feel like we are being held "hostage" in this situation - our brand new Edge ST seems to be at the mercy of this dealer's technician labor issues - never mind the quality of the repairs. I will talk with the Ford Regional CSM tomorrow, and go from there, but I'm quickly heading toward having to think about taking legal action. This is getting "messy" very quickly. And all my wife did was buy a new Edge ST, drive it home, start enjoying a little over a week, and turning it in to the dealer to perform some warranty work, where it remains. Agonizing and beyond frustrating ...

Thanks for the information. I did receive confirmation of a case opened and assigned to a Ford Corporate Regional CSM with complete contact information. This situation is now even more upsetting … this repair isn't a minor repair, it is a major repair. The video supplied (thank you!) shows that the calipers, rotors, half shaft, steering connector, subframe, rear driveshaft, exhaust, catalytic convertor, and lord knows what else need to come apart just to get to the PTU. This seems about as invasive of a repair as it gets, right up there in complexity with pulling the transmission and/or an engine. We will be totally dependent upon the skill of the technician in putting this all back together again, at the right torque, adjustments (drivetrain lash?), specifications reset, etc. etc. This isn't your average repair, so technician experience and professionalism (I do give a damn) MATTER! Add to the fact that on top of this situation I have to deal with a dealer who hasn't been forthcoming about many aspects of this repair. At this point and given how this warranty claim has progressed, I am not even sure how accurate the information is that I have been given. Now that I know the severity and complexity of the repair involved, I almost wish they would take a full 30 days and get us to a place where the lemon law applies. There seems to me to be so much that can go wrong down the road with mileage and normal wear and tear simply because so much of the vehicle must be disassembled to address the manufacturing flaw in the first place. My wife is beside herself, thinking she just spent $50K on a flawed vehicle that she has several years to pay off, and will always have a gnawing feeling in the back of her mind that her beautiful new top of the line optioned Edge ST is a lemon. Moreover, this experience has turned into a high stress, completely negative experience with a dysfunctional Ford dealer experience on top of a severe manufacturing defect. This is the type of story that I read about others having, but unfortunately this is a reality for my wife. Thanks for the information several of you have provided - it is appreciated. Happy Thanksgiving!

Update 11/21/18: I asked the dealer for a status update today, and though I was told that earlier in the week that the vehicle would be ready "this week", this will not be the case and we are no closer to knowing when our Edge ST will be completed. After a subsequent series of email messages exchanged today with the service advisor, the issue finally presented itself: we are not a priority. While he did not utter these exact words, he told me as much by stating that our Edge was being allocated technicians "when they are available" as they had to split time with the 35 to 55 vehicles that they see each day; that they had many truck recalls to deal with; that they are "slammed"; and they actually cited the weather (we did have a snowstorm, but so what - I still went to work). I have had enough and lost my patience. I opened a case for a "Unit Down" incident with Ford Corporate, and was assigned a representative and a case number. I was advised the Ford representative will contact me within one business day. I also wrote the service advisor/dealership informing them that I opened a case with Ford Corporate, and I encouraged that this message be passed to the dealership management. I opted to take this escalation path as I need our issue to get some traction and get their attention in a blunt manner, as my efforts to be patient and understanding have evaporated. I also have no desire to cause an issue between the dealership and Ford, and said as much to the dealer - but I can't help but feel that after 14 days we are being taken advantage of. I simply want my wife's Edge ST addressed, and after 14 days we have no idea where we stand - other than the subframe is off so I can't retrieve the vehicle and take it to another dealer. I asked the dealership a simple question: Why is our brand new 2019 Edge ST any less important than any of the 35 to 55 vehicles that they see each day? They DO have a qualified technician - they just won't allocate him fully to the job and I have no idea how much time our Edge has actually been worked on. Just frustrated. By the way, I was told the subframe had to be removed (I assume to fix the PTU coolant leak). To those of you who have had PTU work (or are knowledgeable in this area), does this seem right to you? I don't know one way or another. I wouldn't wish this experience on my enemies ...

I will ask.

Update 11/19/18: Just received this correspondence from the dealer: "Just wanted to let you know tech is working on your car, he did just receive a tool he needed for the repair. This is a big repair. Thank you for being patient and understanding, car should be done this week. I will keep you updated. Thank You, <service writer's name>" Judging by this response, I'm expecting Wednesday for our Edge ST to be completed (11/21/18). This will be exactly 2 weeks that the dealer has had the Edge ST. I have asked for a detailed explanation when I pick up the vehicle. I'm torn between going in now and asking for a detailed explanation versus leaving well enough alone. I strongly suspect our service writer is used to dealing with standard one or two day repairs versus an involved repair on a brand new vehicle where parts are not immediately available, and a (new) report where the technician needed a special tool. Part of this is also good old-fashioned setting customer expectations (e.g. these leaks are not major repair issues) to now "This is a big repair". I wish I knew for certain how big of a repair the PTU coolant leak is as well as an oil cooler leak. I tend to believe that the service writer did not particularly communicate well with the technician, and likely the technician did not communicate well with the service writer. As I noted earlier, the information has been "trickling" out, with today the first that I understood a special tool was required and just arrived. The second key communication was the repair is considered "large". At least they are communicating in writing, as I set expectations accordingly, which now are reset yet again. Frustrating … I feel for my wife, who is one of the most patient people on the planet. Her patience is being tested as we are sharing a single car, and she has not had a brand new vehicle for multiple years - and she happens to have the "bad luck" dice land at her feet.

Update 11/16/18: Going into the weekend, I called the dealer to inquire as to the status of my wife's Edge ST. We are not getting it back today (and I suspected as much). However, we are no longer waiting on parts - we are waiting on the technician to finish the job. As I noted earlier, I did request a specific technician, and it would appear he was placed on other jobs while awaiting parts arrivals. Or so I am left to piece together the delay. I am starting to become a little suspicious at this point that all parts are in (first I have heard that) but still no Edge ST. So I set the dealer's expectations for a Monday delivery. The story "trickles out" a bit at a time, and today I found out that the subframe had to be removed to fix (I believe) the coolant leak with the PTU. The service writer I have been assigned was a little "off his game" for the first time today ("Yeah, it was a big job and yada yada yada"). We shall see how Monday goes. The dealer has been good so far as I said, but now my radar is up and tracking ...

An update on the two issues with my wife's Edge ST. It has been one week today since we brought her Edge ST to the dealer. Of the 7 days it has been at the dealer, 4 days was waiting on parts (explained as the vehicle is new and the parts needed are not readily stocked). I have to say, the dealer has been very good and communicative, and has been understanding about having a brand new Edge ST down for a week. Issues that were discovered and being corrected: 1. Coolant leak - New for 2019, the PTU is water cooled (in addition to being able to be uncoupled from AWD to efficient front wheel drive only). The adapter that connects the water coolant to the actual PTU had an O-ring seal leaking. This took 4 days to get a new coolant adapter and O-ring seal kit to repair the PTU leak. 2. Oil leak - The oil cooler seal to the engine case/adaptor plate was leaking. The dealer is waiting on a new seal (I don't believe they are replace the oil cooler itself). Apparently the replacement oil cooler seal is taking a long time to be received by the dealer. This is the remaining warranty repair. I never noticed the oil leak (it must be very slight), but the coolant leak was quite noticeable. The dealer hopes we can get our Edge ST back on Friday, but I've prepared my wife's expectations to run into next week. Her Edge ST will be at the dealer's for longer than she has driven it. Unfortunate, and my wife is less than pleased she cannot use her brand new Edge ST - but, everything is being covered under warranty. I asked for (and the dealer was already providing) full coolant and oil/filter fluid changes, and the dealer has been very good as I noted about communication and understanding. I haven't seen the vehicle yet, but I will assume they are treating our brand new Edge ST well. My wife is (im)patiently awaiting the return of her new Edge ST to enjoy as several of you are enjoying your Edge ST. It really looks quite good, and it really does ride quite smoothly and quietly!

You are correct in that the Ford Build & Price website, as well as the Ford Accessories website, all indicate they will fit (or to be more precise, they don't state that they won't fit the Edge ST). However, I have read multiple reviews including on Amazon where the body cladding lines on the 16-18 Edge Sport is different from the Edge non-Sport models, and the Ford OEM front mud flaps do not fit. Seeing as how the Edge ST body cladding rocker lines seem unchanged from the 18 Edge Sport, I concluded that they would not fit the Edge ST. I don't know whether that is accurate, but it seemed a logical conclusion to draw. More to the point, this forum provided my main research and clearly identified the fact that the Ford OEM front mud flaps do not fit the Edge Sport, and in fact the mud flaps from a specific eBay seller did fit the Edge Sport (without trimming the mud flaps). Once again I drew the logical conclusion to go with what members on this Edge Forum have identified and detailed, and will be applying these alternate mud flaps to my Edge ST. I prefer Ford OEM accessories, but from my research I am convinced they will not fit the Edge ST. We shall see if these alternate mud flaps fit.

Well, I have some unfortunate news regarding our new Edge ST. As I was mopping up the garage floor yesterday evening after pulling out my wife's new Edge ST to clean up the accumulated rain runoff from the vehicle (we have been getting weeks of rain!), I noticed a small pink puddle on the floor. I inspected the fluid, and it was slimy and sweet smelling. Crap! I crawled underneath the body, and there was clearly a line of pink drops … a coolant leak! Less than 500 miles on my the Edge ST. This was not a large coolant leak, but a leak nonetheless. I took it to the dealer this morning (which was awkward as I bought the Edge ST out-of-state), and they just called stating that a coolant O-ring on the engine block is leaking. The Service Manager didn't get very deep into the explanation, and I didn't press … there is a coolant leak verified by me, and it needs to be fixed. The part will take 3-to-4 days to arrive at this point (the part is not in stock at the distributor). More disturbing, the mechanic also noticed a "potential" oil leak, so they want to run a dye to determine if and where the oil leak is coming from. I did not notice an oil leak while under the vehicle, so I suspect it is very slight. Crap again! I am not impressed with our bad luck on possibly two leaks in our brand new Edge ST. The one "comforting" factor (if I can call it that) is that I specified a specific senior mechanic to work on our Edge ST. He is an excellent mechanic and is the ONLY mechanic who is allowed to touch my 2014 Shelby GT500, so I have some comfort in knowing a seasoned, skilled mechanic that I have dealt with for years is addressing this issue. It will all be fixed under warranty, but I'm disappointed that that this has happened to our Edge ST. I did find out that our Edge ST was built on 9/4/18 … which I believe was the first day of production for the 2019 Edge (ST as well as other Edge models). Still very disappointed that we have to deal with these issues on our brand new Edge ST.

Agreed. I did order the mud flaps that you/other's used with your Edge Sport's. I will find out for certain once I receive and install them … I expect them to have the same fitment as you experienced. It is a must have item … this is the single most important accessory that I installed on my Mustangs, especially the Shelby where it has "sticky" Michelin Pilot Super Sports that absolutely pick up *every single stone* on a given road and try to throw them at high speed at the rockers.

Pennsylvania as well (we got ours at Stuckey Ford in Hollidaysburg, PA - outside of Pittsburgh).

If you don't mind traveling, you can find many dealers in a 250 mile radius that have ST models in various colors and options on lots now … with likely a better deal than your local dealer.

No … the Mustangs are mine, not my wife's . And we did not have a trade involved - straight purchase.