Barbara Buffin

I too had a leaker. HAD. I thought I had done all the right things. I called Ford, got a case number, Kept in touch with the service department. After 30 days I called the number in the service manual regarding the lemon law to see what my options were. I read the material and finally decided to go to the dealer. Service dept couldn't guarantee me that the fix was a permentant fix. Great. Where does that put me 3 years down the line when the seam starts leaking again? Well I talked to the General manager and he couldn't have been nicer. He listened to my whole story, he never interrupted and he found me a twin to the leaker with in an hour. This car that was made late June. He even went so far as to go get that car that was several hundred miles away, all this to no cost to me what so ever, even trade. Anyone looking for a good dealer Northern Ill /Southern Wi area send me a e mail. My family will go no where else from now on. What great customer service Sal. I feel everyone's frustrations over this issue. This online has helped me and I am hoping this story will help someone else.

They can buy mine back. Can't believe they can get musty smell out. It will perminate all the leather, foam and head liner. They sold me this car AFTER the hold went out.

That's what I figured, but they make it sound so important.

I have a case # too, a lot of good that's doing us. We too bought the car in plenty of time to break it in before taking it on vacation. THANKS FORD! You got my money and my car.

This story is almost identical to mine. Had car 3 days only put on 60 miles tops, when we noticed the wet carpet. It will be at the dealer for 4 weeks this Wednesday. They have done nothing but remove the carpet and a few panels. There it is sits outside collecting water waiting and growing mold, waiting for Ford to tell them what to do I have called the 1-800 number and "Frank" the regional number told me not to call him anymore and to deal only with the dealership. HELLO isn't that what you are for "Frank?"" My gripe is Ford knew they had this problem and allowed the dealer to sell me the car June 10 when the recall went out June 9th putting all deliveries on hold. Service adviser tells me Thursday Ford finally has a fix but from what I read there has been a fix for quite sometime.

This story is almost identical to mine. Had car 3 days only put on 60 miles tops, when we noticed the wet carpet. It will be at the dealer for 4 weeks this Wednesday. They have done nothing but remove the carpet and a few panels. There it is sits outside collecting water waiting and growing mold, waiting for Ford to tell them what to do I have called the 1-800 number and "Frank" the regional number told me not to call him anymore and to deal only with the dealership. HELLO isn't that what you are for "Frank?"" My gripe is Ford knew they had this problem and allowed the dealer to sell me the car June 10 when the recall went out June 9th putting all deliveries on hold. Service adviser tells me Thursday Ford finally has a fix but from what I read there has been a fix for quite sometime.