CapeDave

OK, today is the day! I am going to call Ford (they did not get back to me) and bring it in and tell them I do not want it back until it is fixed and I want a loaner. I cannot believe I buy the most expensive Edge they ever sold and they are not jumping all over themselves to give me a loaner. I mean really, that is insane to me.

I drove it out of state for the holidays, the message had not appeared for 3 weeks and the steering was fine. As I pulled up to my motel 4 hours away, the damn error message appeared and has not disappeared since and the steering is misaligned about 10 degrees to the left. I had to drive back like this. Not a confidence booster I assure you

Also, the heated steering wheel feature stopped working completely. Which was one reason I bought the car. Along with the heated seats which I cannot use because I need a cushion on the seats because they are so uncomfortable and poorly designed (but that is another thread).

I would rewind this deal in the proverbial heartbeat if I could.

FYI the software update was ineffective. Backed out my driveway over the gutter and felt the wheel move more than usual. Bingo. Adaptive steering fault again.

 

Service has my Edge now and they say it needs a steering module. Anyone have this experience? Did it fix?

 

Halfway to a lemon complaint now. What a mess for a new car.

I totally feel your pain! This really sucks. I have to go on a road trip, and although all seems fine, I hate that this damn thing could go awry at any time. Other than this ( I have not seen the warning in a few weeks, fingers crossed) even though I know that does not mean the issue has gone away. Damn this sucks!

Ford applied SSM 46171 to my Edge today to "fix" the warning for me. Anyone know what this means other than it being a software update? Just wondering if this is a fix or a bandaid.

I hope it works and is a permanent fix for you. Thanks for the number as this gives me more knowledge and ammo when I take mine in to get "fixed". I would really like to see at least a free payment from Ford as this is a real and true pain in the ass.

Supposedly, mine is the "clock spring" fix, but I am thinking that maybe they did not know about this fix at the time they diagnosed the issue.

Thanks again, welcome aboard, and keep us posted

I also had the adaptive steering fault. It came and went intermittently with no real pattern. When I was in last week for an oil change I asked them to scan for codes. My printout didn't mention any codes thrown, but they did do a software update. Hopefully that is the last of this nonsense.

Best of luck. Let's hope that is the last of this nonsense! Could you give us a little more detail on the "software update" by any chance? Thanks. I am going to be bringing my car in soon and I really want to go in knowing as much as I can about this issue and it various fixes.

Well, I tempted the steering gods and they responded. After 3 weeks with no error messages, they are back! As before, on, off, all over the darn place. Steering itself is still OK,.

My dealer has called me and at least expressed an interest in getting it fixed, YAY! The part has been in for awhile. I am guessing that I have the Clock Spring situation, as that is the part they ordered. I want to be more hands on with this repair than usual and want to see that part they are replacing. I would actually in this case actually like to watch, but I am sure that is impossible. I know I hate it when people watch me fix their computer. But in that case, there is no way out, at least if I am onsite

Still, I want to know what they are doing to my new car that I am paying top dollar for.

Dave

Hi Adgz

I am in the UK, with seeming the same problem that you have had with your EDGE.

Adaptive steering Malfunction warning keeps popping up, and steering wheel moved/misaligned by approx 90 degrees.

Have you got your fixed??

Have you got details of the Ford Garage that dealt/fixed yours?

Welcome aboard. Somehow, together, we will solve this 100%.

Whew, this is quite the thread OK, I am going to taunt the gods by saying that somehow, my issue is solved. Over a week having changed the setting back to normal/normal and no error messages! So that is two weeks total with no error messages. If this does not tempt the gods, nothing will

I truly hope it is as I have some driving coming up. I really want to avoid the whole steering wheeling pulling off and replacing if at all possible. However, I also want the issue fully and completely solved. But I, again, want it done correctly the first time.

I will report back with any updates. Thanks for all of your help. It makes being upset with my new car much easier to "handle"

I have a 2016 Titanium with factory 18" polished aluminum wheels with Pirelli Scorpion Verde tires. Test drove quite a few Edges with the larger wheels, the 18's definitely gave a smoother, quieter ride in my opinion. 35 PSI

I got the 18's for the same reason. Also came with the same tires. I run mine about 31/32. OK, but would still like a softer ride. I think I need the front seats to be built like a waterbed Soft and floaty.

I checked and it would seem my build date was June of 2016. Car was delivered July 18th to my dealer. No more error messages yet since the change back to "normal".

For the record, I switched back to normal/normal for the adaptive steering setting. I will be interested (for lack of a better word) to see if this brings back the error warning.

Also, I called the dealer today and asked them and they said that yes, a part had come in. How nice of them to let me know! Ouch.

Due to all the new info here on this thread, I really want to make sure that my car gets the correct and final fix the first time around. I feel like I know more about it than them at this point. Also, I feel the need to get solid info about what EXACTLY they are going to do to my car. Usually, I drop off car and pick it up, neither caring nor thinking about what exactly they did. However, I have never had a situation like this that is so damn disconcerting, again, for lack of a better word (that I can say in public )

Well, we got our Edge back. We were told that the "part" needed to be replaced is on back order.... with NO ship date. None. Nada... zilch.

So, Norm Reeves Ford, did what I think a few others have mentioned having done, pulled the steering wheel off a new unit in stock and replaced the malfunctioning steering wheel and adaptive assembly with the new one into our Edge.

 

So... so far, so good. My wife is so happy to have her Edge back. We both love it. And when the adaptive steering works, it's great. She couldn't get over how much tighter a turning radius the Edge has over the 2017 Fusion Hybrid loaner we had.

 

As least that's her impression. Anyway, right now it appears fixed. Keeping our fingers crossed.

Glad you got it back and it is working. For me, another day with no warning lights, and I still cannot help but think that is due to the setting I changed. I still want 100% resolution. I will need to call the dealer as they have not seen fit to call me. I mean how many Edge''s could they have sold with this issue? They can't make a computer notation to call me and say the part is not in and they are still trying to get it, or what have you? Sheesh.

Be careful replacing springs. The springs and shocks all work together with the OEM tires - it's really a package deal and the vehicle weight and even the engine weight plays a big part. Too soft on the springs and you'll affect handling. The 18" wheels should give you the softest ride. Tires would be the next thing to change. Tire rack.com surveys might help. The 09 and 15 are completely different platforms so the parts are most likely not interchangeable.

 

I'll ask the engineer I know if he has any other recommendations but I doubt changing springs and shocks would be recommended.

Thanks much. I appreciate your info. I do not want to mess with the beast, and I understand that suspension is certainly a package deal. But if there were something, and it looks like tires in this case, I would be open to it. I have heard many good things about Bridgestone Duelers, now headed to tirerack to check them out.

Thanks for your responses. I am sure that I have, to a degree, "confused" shocks with springs to a degree. Interesting that one person said Ford uses crap springs/shocks and then another immediately disagreed

My sister had an older edge, 2011 or so, and the ride was much software than mine. So, I know for a fact they stiffened it up. I am old 64 and yes I like a softer ride Just the way it is.

I would replace both shocks and springs if I had part numbers and knew that it would actually accomplish my goal.

Also, I am seriously considering a tire change. I am currently running at 33/34 pounds. I am sure I could go to 32 but I think that would be about it. I had just put a set of Coopers

on my RX350 before I traded it (ouch, I hate when that happens) and they were amazingly quiet and much softer. I will cross reference against the Bridgestone's mentioned above.

Thanks again for all your input. The one thing I do not want to do is go off half cocked and mess things up even worse

There should have been a distinct change in feel. Maybe your situation is a result of the malfunction? Under normal and sport, I have it selected to sport mode so that the steering wheel stays in sport mode whether my gear selector is in normal or sport mode.

 

You know, I have to admit that I really hated this active ratio steering system. However, I am starting to grow fond of it. I drove my former Toyota today after I gave it to my mom when I got the Sport. It was really evident as I was driving up 8 floors to find a parking spot in the parking tower just how amazingly easy the active ratio system makes driving in tight parking garages. I had forgotten just how fatigued my arms can get driving 8 tight floors up in that tower. Ford is on to something that I think people will like once they get used to it. Depending on how things go with those of us 2016 Sport and Titanium owners go with the "beta test," I fully expect to see this make its way across the entire Ford lineup as an option for the higher trim levels such as Titanium, Platinum, etc.....

Yes, I wondered if there was no change due to the overall malfunction or if my driving conditions made it hard to notice. I am going to leave it as is mainly to see if the error message never pops up again. Then at least I will know that changing the setting did at least have that effect. Whether it "fixed" the issue by changing the setting, well, that is a whole nother story

You guys might be on to something there. I too have had the steering wheel in sport mode ever since I bought it. Normal mode just felt way too light and floaty for me. If that is the case, maybe some of you guys with this issue can try setting it to sport mode and see what happens just for the sake of it. These Edge Sports are really darn good vehicles and they will be really darn good vehicles again once your Edges get fixed. I just wish that we weren't volunteered to test out such new technology that exists nowhere else even remotely within this price range.

I believe my current setting is SPORT, but under the NORMAL heading.

There is also a heading SPORT that has normal and sport options under it. I am going by memory.

FYI I could not tell the difference between normal/normal and normal sport.

The dealer called and that the part won't come in until December, and they don't recommend that I drive. So if that is true than that will be well over the 30 days.

Freaking ouch! Sorry to hear that. Both for you and for others with this issue, me included. Am I unsafe? This is really more than I bargained for when paying approx 44K for a new car. My life is worth way more than the loss I would take by just walking away from this car. I am going to call my dealer tomorrow and see if I can get any info from them.

Ironically, I changed the adaptive setting to "sport" and that is roughly when I stopped having the warning light. But I still have no peace of mind.

Amen! This is such a weird over the top situation. I wish there had been a Lincoln dealer near enough to me to try those cars out. I may even see if I could trade the Edge for the MKX at the dealer 80 miles away. Sure, I would take a hit, but life is so damn short.

I also do realize that the MKX can have this same issue. But at least a loaner. But an 80 mile drive to get it

So it would be ok if you only spent $25K? This really shouldn't happen on any vehicle, but stuff does happen despite the mfrs best intentions. And sometimes the problem and permanent fix can't be identified quickly or parts aren't readily available. And that happens with all mfrs from time to time. The key is how the mfr deals with it. You should get a free loaner at a minimum and I believe they should offer buybacks voluntarily after a certain amount of time without having to go the lemon law route. Either way Lemon Law is still available.

I so agree with your last 3 sentences! Especially "You should get a free loaner at a minimum and I believe they should offer buybacks voluntarily after a certain amount of time without having to go the lemon law route." Wouldn't that save us all a bunch of wasted time and energy. I was not offered a loaner. And told no when I asked for one.

I think I have 18 inch wheels, so as to have the most rubber for smoothness of ride. Meh, still not smooth enough for me. Before this, I had a RX350 but guess what? Same issue.

It is kind of like I feel a jolt every time I run over a painted line on the road. That much "road feel" is just not necessary at all

My Edge is great on smooth roads like a decent highway. Trouble is, 97% of my driving is on local roads. frost heaves, potholes, etc. And I swear that it feels like I am driving a damn cement truck over the smallest of road imperfections. I see this is an issue with many SUVs these days, and it probably speaks more to our sad infrastructure than anything else.

And yet, if putting in some upgraded gas dampened shocks would help with the situation, I would love to know it.

Ford came so close with this car, I would really like them to make it the way it could be.

Thanks, Dave

I have a hunch that Ford knows it has a problem but doesn't yet know how to fix it. My dealer has told be that they have to work with Ford on this since they don't exactly know what the problem is.

The Customer Service people from Ford appear to stonewall. I have contacted them and my local rep for my dealership ignores my calls and emails. Her name is Chelsea Smith. Then again, it might have been pressure from her that got the dealership to give us a brand new Fusion Hybrid.

So, while Ford might be doing something... they are having to start from scratch.

Anyway... we are taking the Fusion to Las Vegas. Great mileage and all the mileage on their car.

Good work getting a new car! Although a sedan is different than an SUV Or did I get that wrong and it is a permanent loaner until yours is fixed? If that is the case, also great work.

I have now determined that I also want no clicking (I really do not want to hear my steering unit making noises as it "figures out" the correct ratio, and funnily enough the clicking is mostly heard when driving straight and a constant speed) when and if they are ever able to actually fix my car. I really do not have the time nor temperament for multiple "fixes" that do not work. I would rather wait until they really know what the issue is.

Light/warning came on for me today, then it didn't, now it is again. I guess I'll be the next guinea pig. Nice having a new car.

Mine was on almost constantly for about a week. Now has been off for about a week. Before that, it was on intermittently. Anyways, welcome to the club, sorry it has to be under these circumstances. The good news is it seems like the issue is identified and a fix will be in place shortly.

As a possible separate or possible combined effect, I am wondering if the new part will still click? I am not happy with that sound at all. Yes, it is a gentle clicking. It is weird because it sounds like 2 plastic cards of the type that used to be on keychains that are clicking against each other due to the motion of the car. Reminds me of the GM fiasco with their totally useless key switches.

When I hear the clicking, I actually look down there to see if the "keychain" is causing the noise. Sheesh, when will they make cars with parts that work???

Good read. So far 1600 miles on my 16 Sport. So far no issues.

Welcome aboard. And good luck

I guess I am going to have to call my dealer. They were supposed to have ordered a clock spring, but I am hoping they are at least as on top of this issue as I am and that they may be waiting for a new steering wheel that is the new and correct part before they call me.

If I do not see the error message today it will be day 4 or maybe 5 without the error message.