I am on my third Ford had two fusions in the past and out of all the cars I have owned (2 VW's, 1 BMW, 1 Saab, 2 Mazdas, 4 Dodges(mistake) and then the 3 Fords). The Fords by far had the least amount of issues out of all of them. And the issues I have had were not critical issues, no engine issues, electronic issues or driving issues. Most of them have been 1st world problems like a rattle on the roof lining near the sunroof.
Sounds like you need to go to a different Ford dealership if you are having issues. Sometimes it is just the people.