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About ch2112

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  1. So.... my 4 month old 2016 Edge SEL is back at the dealership for "computer gremlins, round 2". 3 weeks after purchase the two small screens in the instrument cluster came up with diagonal white lines through the graphics. This came and went over the 2 days till I could get it into the shop, luckily I had taken pics. I also told them that my clock would not stay on 24 hour time, every time you shut the truck off it reset. Lastly, my driver's seatbelt locked in the fully retracted position the night before service so I couldn't put the seatbelt on. Dealer replaced the seatbelt, replaced the entire instrument cluster, and flashed the software "fixing" my clock. Clock still won't keep 24 hour time, but due to other issues with this dealer we won't bring my truck or boyfriend's 2016 F-250 back to them. I figured I'd live with the clock until it was oil change time. 2 weeks ago I am on the highway when a graphic of the top view of the truck pops up on the nav screen covering my whole screen... Screen is frozen, button to turn radio off doesn't work, steering wheel controls do nothing. Finally touching the screen brings it back to the home screen. Later that night the radio decides it's going to start randomly scrolling through presets! No response from the touch screen again, use the control knob to turn the radio off. Wait a few min, turn it back on, still scrolling. Disgusted, I pull over and shut the truck off. Wait 2 min or so and restart and everything is fine. Radio does this 2 more times, and once on bluetooth streaming music it decides to fast-forward through songs. Finally, 2 days ago the touch screen freezes again, and the control knob does nothing - can't change volume, turn on or off, just stuck. Pull over, restart truck, still stuck. Turn truck off, go into gas station to get coffee, start truck, everything is fine! In speaking to the service manager this morning he says to me "I think that's why they called it an Edge - it'll drive you over the edge!". Great. I asked if he was seeing these issues a lot: "Oh yeah, it's bad. I'm surprised Ford hasn't recalled the APIM yet. We've done quite a few now on the '16s." Anyone else out there seeing this kind of thing and/or had to have APIM or cluster replaced??? Thanks!
  2. Hi All, I am going to try to describe as best I can here - I have a 2016 Edge SEL that I purchased 2 weeks ago. Last night I stopped for fuel and when I started the vehicle back up, my two small screens by the speedometer had white dashed lines through them in several directions. It looked like when a computer's video card is about to die. Restarted the vehicle a few times and nothing changed. Obviously I planned to call the dealer today, and when I started it up this morning everything looks fine! But............. There is one other issue - I can't get 24h time to save. As soon as you turn the truck off it resets back to 12h time. I had read of a software upgrade and I wanted to mention the exact version I needed but now I can't find that. So - has anyone else seen issues with this, and does anyone know what software "flash" or version I need to request? Thanks!