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Ford Edge Forum

jasoneg

Edge Member
  • Content Count

    43
  • Joined

  • Last visited

  • Days Won

    1

About jasoneg

  • Rank
    New Member

Profile Information

  • Region
    U.S. Southern Atlantic
  • Location
    Georgia
  • Edge's Year
    2008
  1. jasoneg

    PTU Fluid Change at dealer

    So....I went to the dealer this morning and met with the service mgr. They brought my Edge back to the shop and the service mgr. said he would be back in 10 minutes after a test ride with another customer. When he returned about 20 minutes later we went to the shop. Approached my car and the tech was already under it!! And he was frantically rushing. I was pissed. He had already removed the old fluid before we arrived and was starting to pump the new fluid in. As he pumps it in he shows me that its full because the fluid is OVERFLOWING FROM THE FILL PLUG. All down the side of the PTU like it should have been before! I could tell he was mad or embarrassed , and was trying to cover his tracks, he never mad eye contact. He was so frazzled to get the PTU full he knocked over the quart of fluid onto the floor. The service mgr. and I walked back into the service advisor area and I lit him up. I told him its obvious he didn't do it the first time. He couldn't wait to fill it up so oil could spill all down the side of the PTU. But I had pictures of it before. When I showed the pictures to him he didn't respond. I told him I wanted to see the dirty fluid and the fill plug and the tech purposely started before we got back there. The service mgr. said that he showed me the fill plug, and I told him I wanted to see it when it first came off and if it had any metal shaving on it. He proceeded to tell me he picked up the drain plug and "he personally cleaned off all the metal shavings with his fingers" and showed me his greasy hands. I told him thank you for proving my point. There shouldn't have been any shaving on the plug if the fluid was changed yesterday, and it was obvious from my pictures that no fluid had ever touched the outside of my PTU. He then told me he would give me a full refund for the job. Just shameful. 99.99% of people would never know that they got ripped off. Unfortunately for him, I was the .01%
  2. jasoneg

    PTU Fluid Change at dealer

    Yeah. I'm going in the morning and I'm gonna watch them do it. What a pain! I just watched a you tube video of a mechanic doing the PTU fluid on a Mazda CX9. He was able to remove the old fluid without making any mess really, BUT when he had to fill it there was gear oil dripping all down the casing and even some on the exhaust. I will let you all know what happens tomorrow!!! I will be shocked if the fluid is clean...
  3. jasoneg

    PTU Fluid Change at dealer

    I agree. Not happy. Maybe it was done, but highly unlikely. I called the service manager and told him what happened and that I believe that the fluid was not changed. He said the mechanic had been there for a year and a half and has done a very good job. He said he may be promoting him to shop foreman. Not sure how a fluid changer gets to be a foreman, but whatever....The service manager (who was VERY nice) said I could come back tomorrow and they would do the fluid change and I could watch it being done. Just seems very AWKWARD to be standing there watching after I accuse the mechanic of lying to me.....but at the same time I want the fluid changed.....I was very polite the whole time, and told him I didn't want anyone to get fired, but I feel I got ripped off.
  4. jasoneg

    PTU Fluid Change at dealer

    The mechanic knew for sure it was the PTU. I saw the mechanic in the bay after the car was on the ground and he was putting the injection cleaner in the tank. I confronted him about the fluid change (after knowing it was only up on the lift for 20 minutes). I honestly figured he was going to do the injection cleaning first. I never saw anyone or any machine under the car when I saw it on the lift. So, I asked him WHEN he changed the PTU fluid to let me know how it looks. He said he already did and it looked fine. We had a small discussion about PTU's and I let him get back to work. I really found it hard to believe that it was changed that quick, but I didn't want to call him a liar to his face. I figured I would just check when I got home.
  5. jasoneg

    PTU Fluid Change at dealer

    Here you go. I also attached a picture of my fill plug Ford reciept.pdf
  6. jasoneg

    PTU Fluid Change at dealer

    It was $129.91. One hour labor charge of $100 (and they only spent 20 minutes in the shop) and $29.91 for the fluid (which is expensive). I dont really mind paying $130, but i really dont think it was done.
  7. jasoneg

    PTU Fluid Change at dealer

    I can. Is there something specific you are looking for on the invoice??
  8. Can someone tell me how long it should take to suck out the old gear oil from the PTU and put in the new? I was at the dealer today and it was literally done in less than 20 minutes. I got home and put the car up on jack stands and crawled underneath. I see no evidence of a change. The corrosion that was on the fill plug (and in the socket drive) was still there (changed my engine oil last week and looked at it) and there was no signs of oil drippage or clean up from the fill. Is it even possible not to spill a drop? Thanks for any input.....
  9. I have a 2008 Ford Edge with a bad drivers side seat track (it rocks back and forth) and doesn't move back and forth when you get in and out. Has anyone ever replaced one of these themselves? The seat track is over $400 online, so I was hoping to do it myself and save the labor from a dealership.
  10. jasoneg

    Navigation SD Card Fault!

    Well its worked for 2 days and hundreds of miles. Looks like I just had a bad SD card.
  11. jasoneg

    Navigation SD Card Fault!

    So I bought a new A9 SD card and installed it. I drove the car for a day (150 miles) and its working. I set some destinations and everything has worked fine. Hopefully it continues to work!
  12. jasoneg

    Extended SYNC Warranty?

    Well, I guess that's possible. I am not the original owner. But the car only had 21K miles when I got it. I guess the APIM could have went bad that quick.
  13. jasoneg

    Extended SYNC Warranty?

    Just registered vehicle on Fordpass app. I don't see anything that says I have an extended sync (apim) warranty.
  14. jasoneg

    Extended SYNC Warranty?

    I went to the ETIS site and put in my vin. It says there are "No campaign messages found" Am I missing something?
  15. jasoneg

    Extended SYNC Warranty?

    Sounds good! My in service date was 2/15 so I am good on that! It was built late 2014 and sat on the lot for a while. Thanks everyone!
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