I ordered a bug shield for my 2015 f150. It was a Stampede "CLEAR" shield. Box came, and it was a SMOKE colored one. Called them, they recognized the problem, as THEIR ERROR, and sent me a clear one. Tole me to keep, or trash the smoke colored one. I sold it to a guy that had just bought a new pick up.
HOWEVER, my buddy ordered 2 new fog lights for his 2002 F150 KR. One was broken in the shipping box, that showed NO EVIDENCE of damage to the box. He called them up, got a girl who couldn't/didn't speak English well. After 45 minutes on the phone, she FINALLY got him hooked up with someone else, (her boss), and was told a new one would be sent out immediately !! He is still waiting as far as I know.
Their phone jockey's leave a lot to be desired !!!