2015 Ford Edge Crack Vista Roof, Ford won't cover despite ESP

[brownc72]

On 30 Jun 15‚ my wife departed for work and the car was in perfect condition. She drove to work‚ picked up our child enroute home and did not drive to lunch that day. Upon arrival at home‚ she pointed out that the rear vista glass roof panel had cracked for no apparent reason. We dropped it off at Cowles Ford with the expectation the factory warranty or the additionally purchased extended bumper to bumper warranty would cover the issue. Cowles Ford informed us that Ford Corporate told them telephonically how to "test" for an impact area and based on their newly learned "test"‚ they determined it was a rock and an insurance claim instead. I disagreed because there are cracks throughout the entire glass and they do not intersect with the alleged point of impact. I asked my insurer (USAA) to have a claims specialist look in depth as well and she pointed out to the dealer that there are other areas that look the same as their alleged point of impact. They have not been able to answer my questions regarding how can a point of impact on one side of the glass have impacted the numerous other areas cracked as well. Yet despite having no answers‚ Ford Corporate trusts their newly found expertise to deny the claim at the dealership level. This is disingenous and I won’t stand for it. The dealer needs to back the claim or get Ford to provide a qualified expert that can support why the claim is denied other than a hunch and on-the-job training by phone.