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Different Voices on Navigation/Sync


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I just had navigation installed on my 08 ford edge limited with Sync. Other than the fact that i think they installed the wrong radio (since it sounds crappier now - i think the Audiophile version was not installed). I noticed that the Sync voice is different depending on what I am doing. Before upgrading all the voices were very nice. The first voice that comes on when you hit Media is a bit staticy, the second one is much better. It seems to get better when you go into actual PHONE items. I thought I read something here about it before but through my searching. Sorry if I am being redundant but I cant find what I saw anymore. Any one know why, and if there is a way to make them sound better?

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