FordService

Hi mcali6301, While most of these details are proprietary, there is some soy-based content in the seat cushions, which helps cut down on the amount of material used that rely on oil based products. Some information about this can be found on the Ford Media website. Check here for more info. Todd

I didn't think you were trying to call me out, good sir. Todd

Good to hear! Be sure to let me know everything is okay. Todd

Hi mcali6301, Have you been to your dealer to have this checked out? Let me know once you have a diagnosis and I'll look into possible options on my end. Todd

Hi wannabang, It's great to be here! I personally do not drive an Edge, although many of my coworkers do. If you're worried I won't "know my stuff" if I don't drive an Edge, have no fear. I have access to many resources, including those Edge drivers mentioned previously. Todd

Hi KarlYuenger, Are you still experiencing this concern? Let me know and I'll look into available options on my end. Todd

Hi Marty, I've spoken to my technical adviser and he has informed me the fluid capacity is 18 oz.. On a level surface this should be to the bottom of the fill plug. If you're unable to access the drain plug, you may use a suction device to take out the fluid. Hope this helps! It's awesome to be here, fishx65. Todd

Hey Mchenderson, Let me know how your service appointment goes. Have a great weekend! Todd

Thank you for the update. Please let me know how everything turns out. Have a great weekend! Todd

Thanks so much, Is973800. If you have any questions, let me know. Todd

Marty, These questions are out of my scope. I've emailed a colleague and I'll let you know when I hear from him. Enjoy your evening. Todd

Hi c_bova, I'd like to assure you that our design team and engineers took great care in developing the Edge. I encourage you to share your thoughts here at Ford Social, which is periodically mined for ideas. Thank you for welcoming me so kindly. Todd

Hi abnjim6, Have you been to the dealer for this concern? Let me know, and send me a PM with your full name, best daytime phone number, VIN, mileage, and servicing dealership. I'd like to get this into the hands of your regional customer service manager, who is in the best position to assist. Todd

Thanks, akirby! I look forward to working with everyone. Hey Taycon, There's nothing wrong with a small dose of skepticism. Wasn't it John Dewey who defined skepticism as "the mark and even the pose of an educated man?" I'm eager to hear your ideas and pass them along as I'm able to. Thanks, robertlane. Todd

Hi EspoMan, You're quite welcome! I've escalated your case to you Regional CSM. I'm unable to send you a PM at the moment until I reach a certain number of posts. When I'm able to, I'll PM your case number. Until then, let me know if you have questions, and keep in mind your CSM will be reaching out to you. Todd

Good evening, EspoMan! I'm Todd, the new Ford Service rep. around these parts. Have you been to your Ford Dealer for diagnosis? I'd like to loop in your regional customer service manager, who'll work directly with you to find a solution. Please send me a private message with your full name, best daytime contact info, VIN, mileage, and servicing dealership; I'll get you two connected. Todd

Hi mcali6301, I'm Todd, the new Ford Service rep. around these parts. Your regional customer service manager is in the best position to assist with this concern. They'll be able to work directly with you and your Ford Dealer to find a solution. Please send me a private message with your full name, best daytime contact info, VIN, mileage, and servicing dealership; I'll get you two connected. Todd

Thanks for the warm welcome, WWWPerfA_ZN0W! I'm eagerly awaiting these inquiries; I'll do my best to assist using all available resources. Todd

Hi folks! My name is Todd and I’m your brand new U.S. Ford Customer Service representative. My primary role here will be to answer any questions you may have about newer models, to assist with vehicle concerns, and to track any vehicle orders you may be placing. I am in the office 11:30 a.m until 8:00 p.m. Monday through Friday. If I need to be out of the office (illness, holidays, etc.) I’ll be sure to post out-of-office messages. Generally speaking, I’ll keep my eyes open for any relevant discussion and jump in publicly to assist whenever possible. If you have something you want to talk to me directly about, feel free to send me a PM. The only time I’ll ask you to reach out privately is when I’m looking for personal information, but I’ll make sure you all know what to send over if and when that time comes. Some items that I probably won’t be able to help with include: older/high-mileage vehicles, details about future vehicles that aren't yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. I’m excited to finally be here as part of this community and I’m looking forward to speaking with you all soon! Todd