FordService

Hey Ford Fam, We will be away from the forum temporarily. If you guys need help, please don’t hesitate to reach out to us via Twitter or Facebook. If you need immediate assistance, please contact your dealer or the Customer Relationship Center. For the CRC, dial 1-800-392-3673 OR 1-800-232-5952 (TDD for the Hearing Impaired). Thanks for your patience! Tricia

Hello Ford Family, It’s time to say goodbye to 2015, and welcome 2016 with open arms! I’ll be out of the office January 1, 2015. I will return on January 4, 2015. Live it up, be safe, and Happy New Year! Yes, indeed, WWWPerfA_ZN0W. Have a Happy New Year to you as well, and try to stay out of trouble! Tricia

Thank you very much, WWWPerfA_ZN0W. I had a wonderful time, and I hope you did as well. If you need me, just give me a shout! Tricia

Hi guys, I’ll be out of the office December 25, 2015. I will return on December 28, 2015. Chat with you soon, and Happy Holidays! We sure do, Nick Halstead! Definitely check out this thread to see when we will be out of the office. We'll be here if you need anything, and Season’s Greetings! Tricia

Hello Ford Fam, Thanks for sharing the great news, and your solutions! I’ll be happy to document your dealer feedback. Please PM your full name, VIN, mileage, dealer, and best daytime phone number. I’m make sure it’s noted! Tricia

Hello everyone, I’ll be out of the office November 26, 2015. I will return on November 27, 2015. Try not to overeat, and Happy Thanksgiving to all! Thank you very much, WWWPerfA_ZN0W! Yes, I will be off, and I hope you have a wonderful time with your loved ones also! Tricia

Hi stan2929, I'll be happy to document your feedback for Buckeye Ford. Just private message me your full name and phone number. :)Thrilled to hear what a great service you had. Meagan

Welcome, rach1507ec! I recommend heading to your dealer to have this checked out. Have a tech ride along with you to experience the noise. Once you set up the appointment, please let me know, along with your mileage. Meagan

Were your repairs taken care of at your Ford Dealer, snz? Please let me know, along with your mileage. Hi guys, I recommend setting up an appointment with your dealer for a diagnosis. Once you have, please let me know, along with your mileage. Meagan

We'll keep an eye out for it! Meagan

Hello Ford Fam, I’ll be out of the office November 20, 2015. I will return on November 24, 2015. Enjoy the rest of your day, and see ya’ll soon! Tricia

Hello Ford Fam, I’ll be out of the office November 20, 2015. I will return on November 24, 2015. Enjoy the rest of your day, and see ya’ll soon! Tricia

Thanks for the mention, WWWPerfA_ZN0W! Welcome to the community, 1000wordsSTL! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. How did it go at the dealer? Also, please private message (PM) your full name, VIN, current mileage, dealer, and best daytime phone number. I’ll be happy to check my resources! Tricia

Hello mcali6301, Thank you for providing Ford Motor Company with your comments, as it helps us improve our customer experience. Your feedback has been documented. Tricia

Hello mcali6301, Thank you for providing Ford Motor Company with your comments, as it helps us improve our customer experience. Your feedback has been documented. ponder3, Is everything okay with your vehicle? If not, please provide me with your VIN and mileage. I’ll be happy to take a look! Tricia

Hey mcali6301, Your case has been escalated to our highest point of contact. I can document any extra information in your case, if you'd like. To do so, please send over a PM with the case number, or your VIN and phone number. Mariel

Just replied to your private message, GT500R. Thanks for reaching out. Thanks, guys! Mariel

Hi everyone, I’ll be out of the office October 09, 2015. I will return on Tues, October 13, 2015. Have a wonderful weekend! Tricia

Good afternoon CinnamonEdge, Have you made an appointment to discuss the pry marks with your service advisor? Send over a PM confirming your best daytime phone number, and dealer. I'll see how to best assist from my end. Todd

Hello Everyone, If your vehicle is experiencing this symptom, please don’t hesitate to contact me. PM your VIN and mileage. I’ll check my resources on this end! Candurin, Thanks for the update, and I’m glad to learn that your dealer is taking good care of you. I’ll be here if you need me, and have a great weekend! Tricia

Hello Ford Fam, Let me lend a hand. Please PM your current mileage, VIN, and case numbers. I’ll take a look! Tricia

Hello candurin, What’s the status of your vehicle? Is it still at the dealer? If so, I’ll be happy to look into available options to assist! Tricia

Hey Gimp, I’m glad to learn that the dealer resolved your concern, and thanks for sharing. Enjoy the rest of your day! Tricia

Have you reached out to our Ford Canada team, Liptoss? You can reach them here: FordServiceCA. They'll be able to point you in the right direction. Thanks! Meagan

Welcome to the community, Ckobaya1! As WWWPerfA_ZN0W stated, my name is Tricia. I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. Also, you are welcome to seek a second opinion, like macbwt suggested. You can find a dealer here. In the meantime, what’s the mileage on your vehicle? I’ll be happy to check my resources on this end! fishx65, Let me look into this further. Is your vehicle experiencing the same symptoms? If so, which year is your Edge? Also, what’s the mileage? Tricia