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Everything posted by FordService
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The Official Ford Customer Service “Out of the Office” Thread
FordService replied to FordService's topic in Welcome Forum!
Hey Ford Fam, We will be away from the forum temporarily. If you guys need help, please don’t hesitate to reach out to us via Twitter or Facebook. If you need immediate assistance, please contact your dealer or the Customer Relationship Center. For the CRC, dial 1-800-392-3673 OR 1-800-232-5952 (TDD for the Hearing Impaired). Thanks for your patience! Tricia -
The Official Ford Customer Service “Out of the Office” Thread
FordService replied to FordService's topic in Welcome Forum!
Hello Ford Family, It’s time to say goodbye to 2015, and welcome 2016 with open arms! I’ll be out of the office January 1, 2015. I will return on January 4, 2015. Live it up, be safe, and Happy New Year! Yes, indeed, WWWPerfA_ZN0W. Have a Happy New Year to you as well, and try to stay out of trouble! Tricia -
The Official Ford Customer Service “Out of the Office” Thread
FordService replied to FordService's topic in Welcome Forum!
Thank you very much, WWWPerfA_ZN0W. I had a wonderful time, and I hope you did as well. If you need me, just give me a shout! Tricia -
The Official Ford Customer Service “Out of the Office” Thread
FordService replied to FordService's topic in Welcome Forum!
Hi guys, I’ll be out of the office December 25, 2015. I will return on December 28, 2015. Chat with you soon, and Happy Holidays! We sure do, Nick Halstead! Definitely check out this thread to see when we will be out of the office. We'll be here if you need anything, and Season’s Greetings! Tricia -
vibration coming from driver & passenger side under board
FordService replied to gloria's edge's topic in 2008 Edge & MKX
Hello Ford Fam, Thanks for sharing the great news, and your solutions! I’ll be happy to document your dealer feedback. Please PM your full name, VIN, mileage, dealer, and best daytime phone number. I’m make sure it’s noted! Tricia -
The Official Ford Customer Service “Out of the Office” Thread
FordService replied to FordService's topic in Welcome Forum!
Hello everyone, I’ll be out of the office November 26, 2015. I will return on November 27, 2015. Try not to overeat, and Happy Thanksgiving to all! Thank you very much, WWWPerfA_ZN0W! Yes, I will be off, and I hope you have a wonderful time with your loved ones also! Tricia -
13N02 - Extended Warranty Coverage on Brake Booster
FordService replied to omar302's topic in Recalls, TSBs & Warranty
Hi stan2929, I'll be happy to document your feedback for Buckeye Ford. Just private message me your full name and phone number. :)Thrilled to hear what a great service you had. Meagan -
unusual rattling with deceleration/coasting/braking
FordService replied to rach1507ec's topic in 2013 Edge & MKX
Welcome, rach1507ec! I recommend heading to your dealer to have this checked out. Have a tech ride along with you to experience the noise. Once you set up the appointment, please let me know, along with your mileage. Meagan -
Were your repairs taken care of at your Ford Dealer, snz? Please let me know, along with your mileage. Hi guys, I recommend setting up an appointment with your dealer for a diagnosis. Once you have, please let me know, along with your mileage. Meagan
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2010 Edge front end click / pop *PLEASE HELP*
FordService replied to 1000wordsSTL's topic in Brakes, Chassis & Suspension
We'll keep an eye out for it! Meagan -
The Official Ford Customer Service “Out of the Office” Thread
FordService replied to FordService's topic in Welcome Forum!
Hello Ford Fam, I’ll be out of the office November 20, 2015. I will return on November 24, 2015. Enjoy the rest of your day, and see ya’ll soon! Tricia -
The Official Ford Customer Service “Out of the Office” Thread
FordService replied to FordService's topic in Welcome Forum!
Hello Ford Fam, I’ll be out of the office November 20, 2015. I will return on November 24, 2015. Enjoy the rest of your day, and see ya’ll soon! Tricia -
2010 Edge front end click / pop *PLEASE HELP*
FordService replied to 1000wordsSTL's topic in Brakes, Chassis & Suspension
Thanks for the mention, WWWPerfA_ZN0W! Welcome to the community, 1000wordsSTL! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. How did it go at the dealer? Also, please private message (PM) your full name, VIN, current mileage, dealer, and best daytime phone number. I’ll be happy to check my resources! Tricia -
Abnormal Steering on the 3.7 Sport
FordService replied to mcali6301's topic in Brakes, Chassis & Suspension
Hello mcali6301, Thank you for providing Ford Motor Company with your comments, as it helps us improve our customer experience. Your feedback has been documented. Tricia -
Vehicle buyback/replacement
FordService replied to mcali6301's topic in Dealership & Vendor Experiences
Hello mcali6301, Thank you for providing Ford Motor Company with your comments, as it helps us improve our customer experience. Your feedback has been documented. ponder3, Is everything okay with your vehicle? If not, please provide me with your VIN and mileage. I’ll be happy to take a look! Tricia -
Vehicle buyback/replacement
FordService replied to mcali6301's topic in Dealership & Vendor Experiences
Hey mcali6301, Your case has been escalated to our highest point of contact. I can document any extra information in your case, if you'd like. To do so, please send over a PM with the case number, or your VIN and phone number. Mariel -
Just replied to your private message, GT500R. Thanks for reaching out. Thanks, guys! Mariel
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The Official Ford Customer Service “Out of the Office” Thread
FordService replied to FordService's topic in Welcome Forum!
Hi everyone, I’ll be out of the office October 09, 2015. I will return on Tues, October 13, 2015. Have a wonderful weekend! Tricia -
Repairs from dealer. Should I complain...
FordService replied to CinnamonEdge's topic in Dealership & Vendor Experiences
Good afternoon CinnamonEdge, Have you made an appointment to discuss the pry marks with your service advisor? Send over a PM confirming your best daytime phone number, and dealer. I'll see how to best assist from my end. Todd -
Hello Everyone, If your vehicle is experiencing this symptom, please don’t hesitate to contact me. PM your VIN and mileage. I’ll check my resources on this end! Candurin, Thanks for the update, and I’m glad to learn that your dealer is taking good care of you. I’ll be here if you need me, and have a great weekend! Tricia
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ambient lighting problem after sync update
FordService replied to flyers27's topic in Audio, Backup, Navigation & SYNC
Hello Ford Fam, Let me lend a hand. Please PM your current mileage, VIN, and case numbers. I’ll take a look! Tricia -
Hello candurin, What’s the status of your vehicle? Is it still at the dealer? If so, I’ll be happy to look into available options to assist! Tricia
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Hey Gimp, I’m glad to learn that the dealer resolved your concern, and thanks for sharing. Enjoy the rest of your day! Tricia
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Have you reached out to our Ford Canada team, Liptoss? You can reach them here: FordServiceCA. They'll be able to point you in the right direction. Thanks! Meagan
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Engine no power brake power loss
FordService replied to Ckobaya1's topic in Recalls, TSBs & Warranty
Welcome to the community, Ckobaya1! As WWWPerfA_ZN0W stated, my name is Tricia. I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. Also, you are welcome to seek a second opinion, like macbwt suggested. You can find a dealer here. In the meantime, what’s the mileage on your vehicle? I’ll be happy to check my resources on this end! fishx65, Let me look into this further. Is your vehicle experiencing the same symptoms? If so, which year is your Edge? Also, what’s the mileage? Tricia