I would like to start this story by everyone imagine a story you have ever heard about a new car buying experience, and see if mine beats yours. It starts off one spring day in Savannah Ga, my wife and I went into JC Lewis Ford just to look at the new 2015 Ford Edge Sport and had one of the best vehicle purchase experience thanks to Mike Schum. We fell in love with the 2015 Ford Edge Sport, and drove one home that Friday night thanks to James Eady aka “GREAT NEWS” Business Manager. On the second day the Edge we had a huge rain storm and found a leak that got water all over the driver floor board. We were quite upset and took it back to JC Lewis to complain and spoke to Mike again and the General sales Manager Ashley Hill. They we courteous helpful and ordered another Edge (VIN #2) from out of state to replace it, and gave us a loaner until it came in. You know it a total new design and I just got a bad one right. Well we got to pick up the second Edge about 4 days later and completed the new paperwork and drove home the second Edge. Second day owning it (see a pattern here) we started to get all kind of sensor errors and crazy stuff happening to the truck. The cross traffic sensors, blind spot sensors, HVAC system, front power windows, front camera system, and several other system all failed. Again we took it into JC Lewis and worked with Dan (The Service Man) and once again Ashley and Mike we great and got into another loaner. This time I called Corp Ford Motor Company and got to Speak with Jill a regional service rep. After a few phone calls and voicemail tag Corp Ford was completely unhelpful and gave me the worst impression of Ford and how they wouldn’t stand behind their product. I have owned several other ford to include Mustangs, Ranger, and Expedition and been happy with those cars. After 2 weeks of Corp Ford service support I was about ready to return everything and go to another brand. Anyone in the South knows once a Ford guy always a Ford guy, but this experience made me want to go to Dodge, GM or almost any other brand. After another week I couldn’t hold it in and had to start venting my anger about the Edge, and Ashley took the grunt of it. Ashley was clam and understanding and was totally embarrassed by this. Ashley and Mike got us the 3 VIN and let us drive it for a few days and this one was great. This is the Ford product I love loaded with ECO-Boost power and smooth ride and nice quiet interior. 3rd one is the Charm as they say. We have had this 3rd VIN for a week and no issues. If it was not for the Crew at JC Lewis Ford, Ford Motor Corp would have lost a loyal customer forever. JC Lewis NOT Ford Corp. has won my family as customers with the over the top Sales and purchasing experience thanks to Mike Schum and “GREAT NEWS” James Eady. And for earning back my loyalty to Ford by standing behind the product that JC Lewis sells and doing everything to make our family happy with our new 2015 Ford Edge Sport.
Thanks JC Lewis for making everything end up right since everything went wrong in the beginning