Maxtegroom

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I took this off the service writers desk... My edge was eligible for reimbursement

Hey I've posted this in a few other forums to help and inform members with leaking edges but within just a few days and a couple of phone calls I was able to not only get outta my lease but I got back every cent I put into it just over $1800... The ford reacquired vehicles line is 1-866-841-7507/1-800-367-3050. They were beyond helpful more than the dealer regional CS... Ask to speak to a supervisor immediately and tell them you need this edge to be reacquired.... My vehicle did qualify for a "new" edge but I wasn't satisfied because that's a breech of contract/lease agreement.... If you have questions or comments on the process I took please feel free to pm me...

Hey I've posted this in a few other forums to help and inform members with leaking edges but within just a few days and a couple of phone calls I was able to not only get outta my lease but I got back every cent I put into it just over $1800... The ford reacquired vehicles line is 1-866-841-7507/1-800-367-3050. They were beyond helpful more than the dealer regional CS... Ask to speak to a supervisor immediately and tell them you need this edge to be reacquired.... My vehicle did qualify for a "new" edge but I wasn't satisfied because that's a breech of contract/lease agreement.... If you have questions or comments on the process I took please feel free to pm me...

I nabbed this from the service writers desk and made a copy.... It's the check list when you bring it in for inspection.. Obviously my edge failed and I got the feeling no one knew what was going on and started the paper work to break my lease and end ford PM for more details but basically I ended my lease and they have me a check for all my payments made + down payment...

Hey man I'm just trying to give hope to people dealing with the same thing I don't mean to sound like a broken record but i just got done going thru what everyone else is going thru and it completely stressed me out for 37 days and I also needed to vent a lil bit ok!! But my case ended on a great note ford followed through and satisfied me as a customer... This is another number to call about the ford buy back program- 1-800-367-3050

Anybody reading this who has a 15 that leaks has got to be heated!! Any edge that has leaked 1" is now a flood vehicle and is no way worth a brand new vehicle price it's not like the window seal leaks this vehicle was not put together right from the factory.. Do not take possession of a fixed vehicle unless is has new carpet and is completely detailed that's if it wasn't as bad as my edge totally smelled like mildew...do not accept possession of a newer edge under the same lease because they have breeched the original lease agreement with the original vehicle... Everyone I've seen has had i terrible time and even worse service dealing with ford and they need to know about the ford reacquired vehicle program they ARE buying back these edges and I was refunded all my lease payments and was able to leave ford just be persistent and demand to be satisfied in the end you are paying a lot of money and the customer should alway sbe right... .18668417507 that's the number to the RAV line

Well I have good news for any one that has bought a '15 edge.. Through ford reacquired vehicles they at first offered a deal to give me a new ford or Lincoln at same or higher msrp obviously at my cost if more than $2500... I said NO DEAL!!! I'm done with ford this whole thing has made me hate ford and I'm a ford guy drove a 99 ford SHO for 13 years I worked at the same ford dealership I bought the edge from for years I'm even ford master certified... So I counter offered and said submit for approval an offer to compeletly buy back my edge and break my lease, I wish it was as easy as I make it sound but it wasn't anywho I just got a call from ford reacquired vehicles saying that my offer was approved and ford it buying back my edge free and clear and I can move on and get the car of u choice not a ford... If anyone needs any help with there edge I have a ton of contacts please PM me I'd be more than happy to help!!

Well I have good news for any one that has bought a '15 edge.. Through ford reacquired vehicles they at first offered a deal to give me a new ford or Lincoln at same or higher msrp obviously at my cost if more than $2500... I said NO DEAL!!! I'm done with ford this whole thing has made me hate ford and I'm a ford guy drove a 99 ford SHO for 13 years I worked at the same ford dealership I bought the edge from for years I'm even ford master certified... So I counter offered and said submit for approval an offer to compeletly buy back my edge and break my lease, I wish it was as easy as I make it sound but it wasn't anywho I just got a call from ford reacquired vehicles saying that my offer was approved and ford it buying back my edge free and clear and I can move on and get the car of u choice not a ford... If anyone needs any help with there edge I have a ton of contacts please PM me I'd be more than happy to help!!

Oh and btw fords fix is to slop silicone between the firewall and cowl it will not be permanent with the chassis flexing now way is it ever going to hold up water will find away in this isn't like a window seal this seal should have made its way in to the vehicle when it was put together... Anyone on here accepting a "fixed" vehicle probably should reconsider this buy back program which should be interesting and probably take another month as another Lease payment and another month in my sweet Hyundai elentra!!

So I bought my '15 in end of April in jersey we hadn't had much rain until a down pour end of May that left 4" of rain on my driver side floor had to take my shoes off to drive the thing right back to medford ford, I used to be the diesel tech there. I asked my buddy about it and he said yeah there's a tsb for the leak something about not being built right on early models, great my edge has 1k miles on it.... My question is how a year later are they now just find this out on something that happened on early build units?? I feel completely let down with the FoMoCo and have lost confidence with them... My edge had been at the dealer for 6 weeks, everyone on the forum knows the details, and I told them last week start the paper work I want out of my lease I want out of ford... This week the buyback program BS begins I was called first by a CSR who said YES I will be able to leave ford, I got the call from ford acquisition saying no I HAVE to stay with for and I HAVE to pick out a car of equal or greater msrp because and I quote "if I leave ford it will take a long time and be a lot of paper work".. Well I have lost confidence with this company completely I felt swept under the carpet for over a month while BTW I STILL MADE MY $420 lease payment for nothing my loaner a damn Hyundai elentra!!! Does anybody else on the forum feel totally betrayed and want to leave ford like I do I need help or advise on how to break my lease... What I was told my the medford ford general manager with they will scribble out the old vin and write in the new vin.. A lease is a contract and you just don't scribble stuff out that's a breech of contract? Can't I just turn my leased Lemon in and say I wish to not sign another lease agreement with a company I have zero faith in?? This whole ordeal has just pissed me right off and no one at ford seems to care...