Sara B

Has anyone had any issues with their 2016 Edge having condensation inside on the windshield when it rains?

Did you have to pay for the additional options?

cds71, Ford has offered to buy it back!!!! I am waiting on my customer offer letter to arrive so I can begin the processes but I am feeling a little nervous about it....I so how always seem to get a rotten deal and I am hopping that doesn't happen this time! How many miles were on the one they bought back and did you get the same year as your last one? I really don't want another 2015 just in case.....Any advice you have would be awesome! Or anything I should be careful of?

I posted a message to them yesterday. Akirby is right it says on her profile that she hasn't been active since 1/28. But thanks again for your help! I am just happy someone is replying to me cause the dealership is not.

I called Ford National asking for the contact information for the regional service manager in my area and she would not give it to me! I asked 3 different time! She said this is not an issue for the Reg Service Manager, to contact the dealership and if I wasn't happy at that dealership then to go to another one. After it has been inspected if the dealership were to say there is nothing wrong when clearly there is I could call back and get the Reg Service Managers info..........!!! I told her I had asked my dealership to inspect my car on atleast 2 differnt occasions (before the floor boards were soaking wet) for the leak and they didn't/wouldn't! She said that they are not required to inspect it! Which seems silly to me maybe if they had my car wouldn't be a big breeding ground for mold now!

Okay, thank you for the information.

Thank you both for the advice! I will try to contact Tricia.

Any helpful tips? I am trying to get my car fixed! I called the dealership when the recall notice came out in June and was told they didn't know anything about the recall and not to worry about it yet......! So I asked them to check my car when I got my oil changed on 1/6/16 and mentioned that there was moisture in my taillights which shouldn't be happening (my car is still under warranty). The service guy said he would submit pictures of the taillights on 1/6/16 and then never called me back. Now my floorboard is filling up with water and lately (not sure if it's related) my nav system has been acting up and my car only shows/plays my synced music sometimes! Who should I be contacting the service center? Any help would be greatly appreciated.