pintokid

I complained about the cost to the service rep and he gave me the phone number to complain to Ford. They were polite but very quickly replied they could not help. I assume because this is not a pervasive failure in the Edge. Oh well.

The dealer tells me it needs a new PTU. $3200. Not a surprise actually but still disappointing. This will be the 3rd PTU in this car.

The car has 62K now and needed a front wheel bearing at about 10K. Thanks for the advice. The car has had an easy life. Only light towing last year a few times. Never been through deep water. The car needs to be back at the dealer for a recall, so I think I'll get them to change all the fluids (except engine oil).

I was riding with my wife driving today and I noticed a kind of "roar" coming from the rear end under hard acceleration. I know that is the only time on a dry road that the AWD activates power to the rear. As soon as she backed off, the sound was gone. It is definitely in the rear, not where the PTU is located, and only under acceleration. Has anyone seen this before. We have about 62K on the 2017 Edge and PTU was replaced at 10K and no other transmission fluids have been changed.

I've been checking this out but this seems to be a major update. This software can update Sync3 beyond what Ford provides, and even updates the maps for free. The video on their site shows the process to be pretty easy. So you did this? Any idea how this impacts future interaction with Ford? The car has an active recall so I know we'll be back in the dealer eventually.

You say this started after a map update? Apparently the new maps think Wises Rd. is a better road than it actually is. I think you should complain, but good luck with that. Last time I tried, all the support reps could agree on was that none of them could help.

Seems like Sirius fixed their data, or this was some kind of glitch. Without changing any settings, just now I tried navigating both West and East and both routes took me on US-70. And no purple on the road either. And yes Haz, before there were no incidents in that section, just purple. I will be looking at Android auto when our traffic subscription expires. So case closed!

What is closed is the service road. Actually that is what they are working on even by me. Not sure what they are doing there, but up by New Bern they are going to add quite a bit more service roads. No main road disruptions at all right now.

US-70, but I get what you are saying. That is what we've been doing.

Thanks for the advice. This is an adequate bypass, but not the solution. To say the problem is "not-at-all Sirius" is wrong. The car is routing around this section because of faulty data provided by Sirius traffic (along with Dynamic Route Guidance being enabled). The support chat told me they could not help and call Monday. I did that and they told me they could not help, send an email. So I did that just now with the details copied from my posts. I don't want to turn off Dynamic Route Planning, I just want it to be correct.

The soft reset made no difference. Then I got online with Sirius. They sent a refresh signal. Still no change. I don't think it is a problem with the car. It is a Sirius problem (no pun intended). Maybe someone else with the Sirius traffic subscription could try navigating from Havelock, NC to Goldsboro, NC, and see if it takes a route other than US70? Check out the two images below. The first one I zoomed in so you could see it taking me all over the place to avoid US70. In the second one you can see that the section of US70 under construction is purple. What does that mean?

None of the above. But I think I have identified the source of the problem. Our Sirius traffic subscription is still active. It appears that Sirius somehow thinks that highway 70 near us is closed. It is under construction but there are no closures. Not even extra traffic (yet ... that is coming). But at no time in the construction will the road be closed. US70 is really the only East-West route in this part of North Carolina. I just performed a soft reset of the system. Let me see if that changes anything. If it does not I think I'll contact Sirius about it. Then ... on to Android Auto.

I should mention that we used the Edge to go TO the ferry terminal, and it had no problem, and actually matched the Google directions. I also verified that if I wanted to go there today, it took the correct route. So it knows about the road it wanted to avoid Monday. As far as software is concerned, Sync is up to date. Maps are not, but there are no new roads on the route and I refuse to pay for a map update unless I know the system is working correctly. I think Android Auto is how I will resolve.

I've got an AWD Edge Titanium. We actually still have a few months left on Sirius traffic. But I think we'll try Android Auto. Thanks.

Coming home from the North Carolina Cedar Island Ferry, the navigation system calculated an unusually long time (almost 3 hrs) to get home in New Bern. Just as a brain check, I set my phone using Google maps to navigate as well. It calculated a reasonable ETA (1:15). For most of the ride the two systems directed us the same way. Since Google had the much shorter time, we kept on the path the phone directed and ignored the car. When I checked on the car for the route, it appeared that it was unaware of the only major road on the route (US 70) and was taking us WAY out of the way to avoid it. Once we got on US 70 in Havelock, I tried to set a new destination, the same one, and it displayed an error that it could not set the new destination. I've never seen this. So right now we cannot trust the Edge navigation. Should I: Reboot the system (instructions are somewhere in this forum I think) Update Sync - I think an update is available which also results in the first bullet Use Android Auto instead which my grandson Andrew insists is far superior Tom