memphis2857 Posted August 23, 2014 Report Share Posted August 23, 2014 Hello Everyone I just purchased a pearl white 2013 edge with the apperance package. I had a 2013 Escape with the 1.6l ecoboost and I hated it. It was too smal for me (6ft. 1in and 250lbs) I kept it for about 3 months and took it back to the dealer and told them how I felt about it. They were more than accomodating and gave me most all of my money back (i put 11,000 miles on it in the 3 months I had it) to get something else. I picked out the Edge. I love it so far but, I do have a question. I ran it to empty and the refueled. To my surprise it only held 12 gallons!! So my first thought was the gas gauge is wrong but NO it wasnt completly full. On my next fill up I kept cramming gas in it and got almost 4 more gallons in it after the intial kick off!!! Anyone else experience this and is there a solution? It is going to be a huge pain for me because I track my fuel usage and MPG very closely for work and I do so by recording mileage at every fill up. If I dont get it full the results will not be acurate. Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 23, 2014 Report Share Posted August 23, 2014 Welcome to the forum, memphis2857 from IN Nice looking Edge! Unfortunately, this is a well known issue, with no formal resolution (TSB) that I know of. I assume the Edge is still under OEM warranty? I would take it back to the dealer and make them fix it. Most likely it is a blocked fueling pipe or one of the evap system's pipes. Mazda recently had recalls for spiders in the lines (!). Could be something similar going on here. I know spider activity has really picked up around here this year unlike any other in recent memory. http://www.fordedgeforum.com/topic/12224-fuel-tank-filling-problem/ Are you filling at the max setting, did you try slower fill rates? Quote Link to comment Share on other sites More sharing options...
memphis2857 Posted August 27, 2014 Author Report Share Posted August 27, 2014 I did try filling slower. Didn't help much. Talked to the dealer and he knew exactly what I was talking about and said there are 2 different issues that cause the same problem. Fueling,valve not opening all the way and clogged vent. And yes I have never seen so many spiders as I have this year it is crazy!! 1 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted August 27, 2014 Report Share Posted August 27, 2014 Nice to find a dealer that may actually have a solution J/K! Eager to find out what the ultimate problem was found to be. Quote Link to comment Share on other sites More sharing options...
memphis2857 Posted September 2, 2014 Author Report Share Posted September 2, 2014 Well went to dealer today. Said they found a "fix as fail" bulletin. Ordered a new filler neck assembly and gonna replace the whole thing. I suggest if you are still under warranty and having this issue I would go get it repaired. 1 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted September 2, 2014 Report Share Posted September 2, 2014 If you wind up being happy with the dealer's work & attitude, please consider posting up their info so others can be helped Quote Link to comment Share on other sites More sharing options...
memphis2857 Posted September 2, 2014 Author Report Share Posted September 2, 2014 I have great faith in them. I have bought every car I have ever owned from them and their service is second to none. They are a small dearler in a small town and they haven't forgotten that. You still make the deal with the salesman. Not some sales manager behind a secret door in the back of the building. Heck I have actually bought all my cars from the same salesman. First one being in 1996. I bought a 2013 Escape from them in May. I tried to make myself like it but I just couldn't. 3 months 11,000 miles and 4 recalls later I had had enough. I called my salesman and told him how I felt. He ended up giving me nearly all of my money back in trade for my Edge. Fact is I put 11,000 miles on the car and it only cost me $400. I feel that is standing behind your product. Anyway I could go on and on. The dealer is Eddie Gilstrap Motors in Salem Indiana. 1 Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted September 2, 2014 Report Share Posted September 2, 2014 Great relationship, business the way it should be Quote Link to comment Share on other sites More sharing options...
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