commbubba19 Posted October 7, 2016 Report Share Posted October 7, 2016 So driving yesterday i plug my iphone into the usb port in front of the shifter. Normally my phone is detected via BT. Now Sync 3 sees it connected via USB. In Audio - i select the pandora application. All is well, my phone is charging and i'm listening to music. Then nothing. No music, phone goes back to normal (was showing the Ford logo with the up/down arrows) and the Sync 3 screen is unresponsive. None of the navigation keys on Sync 3 respond. I then unplug my phone and Sync all of a sudden wakes up and switches back to the radio and returns to normal. I think it's a fluke. However this happens 3 more times. This happens if i connect to the iphone and play pandora, or use the pandora app from Sync. Otherwise it seems to work fine. I can consistently replicate the issue but the amount of time that goes by before it locks varies from 5-10 minutes or so. Disconnecting the phone from the USB port is the only resolution. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted October 8, 2016 Report Share Posted October 8, 2016 (edited) Hi commbubba19, Are you using the USB cable provided by Apple? I also suggest trying a system reset: www.fordservicecontent.com/Ford_Content/Catalog/owner_information/SYNC-3-Supplement-version-2_sycsy_EN-US_10_2015.pdf The instructions are on page 113. Shaay Edited October 12, 2016 by FordIVTteam Quote Link to comment Share on other sites More sharing options...
commbubba19 Posted October 11, 2016 Author Report Share Posted October 11, 2016 Hi commbubba19, Are you using the USB cable provided by Apple? I also suggest trying a system reset: www.fordservicecontent.com/Ford_Content/Catalog/owner_information/SYNC-3-Supplement-version-2_sycsy_EN-US_10_2015.pdf The instructions are on page 113. Shaay I am using a standard Apple USB Lightning cable. I will try the reset. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted October 12, 2016 Report Share Posted October 12, 2016 Thanks for the response, commbubba19. Do you have the latest version of Pandora installed? Shaay Quote Link to comment Share on other sites More sharing options...
commbubba19 Posted October 17, 2016 Author Report Share Posted October 17, 2016 Thanks for the response, commbubba19. Do you have the latest version of Pandora installed? Shaay Still does it. Yes it is the latest. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted October 17, 2016 Report Share Posted October 17, 2016 (edited) Does this happen with any other app, and can you try deleting Pandora then reinstall it? Shaay Edited October 17, 2016 by FordIVTteam Quote Link to comment Share on other sites More sharing options...
commbubba19 Posted October 17, 2016 Author Report Share Posted October 17, 2016 Does this happen with any other app, and can you try deleting Pandora then reinstall it? Shaay Deleting the application from my phone or sync? Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted October 18, 2016 Report Share Posted October 18, 2016 Delete the app from the phone, please. Shaay Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.