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Official Ford Motor Co.
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About FordIVTteam

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    Official Ford Support

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  1. Hey everyone! I'm going to add a shameless plug because FordPass is super cool with or without SYNC Connect. With the FordPass app you have access to the My Vehicles feature that allows you to manage your maintenance schedule, request Roadside Assistance, set a preferred dealership, see your service history, and much more! There's the neat Park feature allows you to find and reserve parking spots (reservations are only available in select cities). You can also access your Ford Credit account! For those of you that have it downloaded, be sure to go into your App Store and update it to version 1.6 (just released yesterday). We also offer an aftermarket application called Ford Remote Access that provides access to vehicle functions. To check compatibility with your vehicle please reach out to the Ford Remote Access team at 800-367-3539 or www.fordremoteaccess.com. Their hours are: Monday - Friday 9:00am - 6:00pm EST and Saturday 9:00am - 1:00pm EST. Holler if you have any questions! Rebecca
  2. FordIVTteam

    Sync 3 WiFi

    No worries! I'm glad to hear that it's working! I'll be here if anything else comes up. Shaay
  3. I'm glad to hear that everything was corrected, pnewby. I'll be here is anything else comes up. Shaay
  4. FordIVTteam

    Sync 3 Voicemail Playback

    Hey everyone, Thanks for all the feedback. This issue has been reported to my support team; however, if the issue is on the Android side, there's not much that can be done through Ford. Shaay
  5. I know you've contacted Sirius, but they're in the best position to assist. According to their brochure, the 5 year subscription may be available with the navigation system: http://www.ford.com/resources/ford/general/innovations/landing/pdf/ford_gbi.pdf However, I'm unable to activate the subscription. Shaay
  6. On the vehicle screen in the PHONE menu. pnewby, akirby is correct. Take a look at this article: https://owner.ford.com/how-tos/sync-technology/myford-touch/phone/how-to-allow-sync-to-receive-text-messages-from-your-iphone.html Let me know if it helps! Shaay
  7. FordIVTteam

    Sync 3 WiFi

    Hi tpm419419, Are you still experiencing this issue? Get back to me when you get the chance. Shaay
  8. As commbubba19 stated, I suggest pairing your phone again. Also, what happens if you try to go to messages manually on SYNC? Ray Heath Jr, That's great to hear! Don't hesitate to reach out if you require assistance in the future. Shaay
  9. Hey everyone, Sorry for ny confusion. I understand your concerns and have reported them to my support team. I also suggest sharing this on our Social site: Social.Ford.com It's the best place to get your voice heard! Shaay
  10. FordIVTteam

    Sync 3 Voicemail Playback

    Hi Sean Jones, That's great to hear! Keep us posted if the issue continues when you get your Edge back. Rocketboots, No problem. I'm assuming that there is a setting on Android phones that may or may not correct this. I can confirm that the issue did not occur using an Apple or a Windows phone. Shaay
  11. FordIVTteam

    Sync 3 Voicemail Playback

    Hi everyone, Thanks for chiming in! We've isolated the issue to Android as well. This did not occur with other operating systems. However, if you've updated to version 2.2, I will not be able to assist with any issues that arise. Because it hasn't been released by Ford officially, it's considered a DIY installation. Shaay
  12. Hey commbubba19, The navigation system is produced by a third party company, HERE Maps. I have passed along your feedback and concerns regarding the street labels. However, you can always inquire with HERE for additional questions at www.navigation.com or 866-462-8837. Cara
  13. FordIVTteam

    Sync3 freezing 2016 edge sport

    Hi blockisle9, I responded to your post here: http://www.fordedgeforum.com/topic/21859-sync-3-random-reboot/?do=findComment&comment=163877 I mentioned the system reset. Get back to me when you get the chance. Shaay
  14. FordIVTteam

    Sync 3 random reboot

    Hi blockisle9, I suggest trying a system reset: http://www.fordservicecontent.com/Ford_Content/Catalog/owner_information/SYNC-3-Supplement-version-2_sycsy_EN-US_10_2015.pdf The instructions are on page 113. If this continues to be an issue, I'd recommend a trip to the dealer. Shaay
  15. Hey MOLSON, Are all the options such as, Phone and Entertainment inoperable? If so, try performing a key cycle. Once the engine has been running, turn off the vehicle and remove the key. Open the drivers side door for 30 seconds. Then, close the door and restart the vehicle. Keep me posted! Cara