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Sync 3 Bluetooth audio text message issue


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Hello

 

Since updating from the base Sync 4" screen to Sync 3 I have noticed an issue while playing bluetooth audio. If I am streaming bluetooth audio in my car and happen to receive a text message once I press hear it on the screen Sync's voice will start saying the text but I can't hear it. I can still hear my music playing loud but not the actual text message. I have tried adjusting the sound settings but nothing has helped. If I am not listening to bluetooth audio and just listening to radio station and I receive a text message I can hear it fine. Same applies for satellite radio. It seems to only affect bluetooth. 

 

Does anyone know what might be causing this issue? Do I have possibly have a value set incorrectly in Forscan? I have a 2014 SEL. Any help is appreciated.

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