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2011 Ford Edge Limited: Both seat heaters do not work.


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I can turn the seat heaters on via the touch screen but nothing happens.  

 

I checked the box fuse under the hood and it looks fine.  I did switch the 30 amp fuse with another just to be sure and nothing.

 

I have not pulled the negative battery cable to reboot the system yet.

 

Any thoughts or idea on what could be wrong.  Thanks in advance!!

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