tpelosi18 Posted May 9 Report Share Posted May 9 2024 Edge ST. receiving or making a call with Iphone 14pro max the picks up the call then goes silent. I have to get the phone switch from car to iPhone and back to car to work. I don't think it's my phone because it works great with my explorer ST 2021 and Jeep Quote Link to comment Share on other sites More sharing options...
garycrist Posted May 9 Report Share Posted May 9 Have you done a master reset of the Sync system? If not Ford has a reset procedure for all of the Sync systems. https://www.ford.com/support/how-tos/sync/getting-started-with-sync/troubleshooting-apple-carplay/ GL Quote Link to comment Share on other sites More sharing options...
tpelosi18 Posted May 13 Author Report Share Posted May 13 I disconnected the battery for 15 minutes and then reconnected with no change. Quote Link to comment Share on other sites More sharing options...
garycrist Posted May 13 Report Share Posted May 13 (edited) Might I ask where in the trouble shooting guide, does it say disconnect the battery? Edited May 13 by garycrist Quote Link to comment Share on other sites More sharing options...
tpelosi18 Posted May 14 Author Report Share Posted May 14 I was told by a tech do a hard reset. 1 Quote Link to comment Share on other sites More sharing options...
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