TSB 25-2185 - 2024 Nautilus - Inaccurate Clock, Google Map Not Displaying, And/Or Weather Not Updating Along With The Inability To Sign Into Google Automotive Services To Edit A Profile

[Haz]

*** TSB 24-2175 has been superceded by TSB 25-2185, which is posted immediately below ***

TECHNICAL SERVICE BULLETIN 2024 Nautilus - Inaccurate Clock, Google Map Not Displaying, And/Or Weather Not Updating Along With The Inability To Sign Into Google Automotive Services To Edit A Profile	24-2175 29 May 2024

Model:

Lincoln 2024 Nautilus

 

Issue: Some 2024 Nautilus vehicles may have a clock that is inaccurate and/or weather information may not be able to update along with the inability to sign-in to Google Automotive Services to update or edit a profile. During this time the Google Map may also not display in the panoramic display screen next to the speedometer. This may be due to a concern with the TCU software.

 

NOTE: It is normal for the Google Map to not appear in the panoramic display when in calm mode or when using the Waze app.

 

NOTE: The TCU software update that addresses the symptom listed in this article may have been delivered OTA to connected vehicles that have automatic updates enabled through the vehicle's center display screen. Enter the VIN in PTS and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

 

Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:

 

• 2024 Lincoln Nautilus

• Inaccurate clock, Google Map not displaying, and/or weather not updating along with the inability to sign into Google Automotive Services to edit a profile

 

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Service Part New Vehicle (SPNV)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SPNV/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

 

Labor Times

Description	Operation No.	Time
2024 Nautilus: Reprogram The Appropriate Modules As Required By The Software Update And Service Procedure (Do Not Use With Any Other Labor Operations)	MT242175	Actual Time

 

 

 

Attached below as a PDF document is the full Technical Service Bulletin, including the Service Procedure which utilizes the Ford Diagnosis and Repair System (FDRS) to perform the prescribed Software Update(s)...

 

TSB 24-2175 - 2024 Nautilus - Clock, Google Map. Weather, Google Automotive Services Issues.pdf

Edited 7 hours ago by Haz

[markfm]

Seeing some reports of people getting an OTA:

 

 

 

I wonder if it is this TSB being done via OTA (the TSB references that maybe users will get an OTA).

Edited June 12, 2024 by markfm

[Haz]

@markfm: Thanks for the heads-up!

 

I surveyed over a dozen 2024 Nautilus offered as used vehicles at Lincoln/Ford and dealerships of other brands.

 

About half of the vehicles showed software updates on either June 10th, June 11th, or June 12th, involving these five modules -- Audio Front Control Module (ACM), Gateway Module A (GWM), Image Processing Module A (IPMA), Telematics Control Unit (TCU) and Vehicle Dynamics Control Module (VDM).

 

No involvement of Ford Diagnostic & Repair System (FDRS) is shown, so this update grouping were surely delivered Over The Air (OTA).

 

Good luck!

 

Edited June 12, 2024 by Haz

[markfm]

Is finding out what modules have had recent updates something a user/driver can find themselves, or is it internal (dealer-only) information?  For instance, multiple people have shown an on-screen note that they successfully received an update to TCU-24.2.4.8, but I haven't heard of similar user-facing notices for ACM/GWM/... Thanks!

[Haz]

TECHNICAL SERVICE BULLETIN Inaccurate Clock, Google Maps Not Displaying, And/Or Weather Not Updating Along With The Inability To Sign Into Google Automotive Services To Edit A Profile	25-2185 07 May 2025
This bulletin supersedes 24-2175. Reason for update: update the Vehicles Affected and update the Labor Operation from Actual Time to Actual Time with a cap.   Model: Lincoln 2024 Nautilus Built on or before 04-Jul-2024   Markets: North American markets only   Issue: Some of the vehicles listed in the Model statement above may have a clock that is inaccurate and/or weather information may not be able to update along with the inability to sign-in to Google Automotive Services to update or edit a profile. During this time the Google Maps may also not display in the panoramic display screen next to the speedometer. This may be due to a concern with the TCU module software.   NOTE: It is normal for the Google Maps to not appear in the panoramic display when in calm mode or when using the Waze app.   NOTE: The TCU software update that addresses the symptom listed in this article may have been delivered OTA to connected vehicles that have automatic updates enabled through the vehicle's center display screen. Enter the VIN in PTS and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the TCU has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.   Action: For vehicles that meet all of the criteria in the Issue and Model statements, follow the Service Procedure to reprogram the TCU.   Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Service Part New Vehicle (SPNV)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SPNV/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.   Labor Times Description Operation No. Time 2024 Nautilus: Perform software update for GWM, TCU and APIM per service procedure. Includes time to clear codes. 252185A 2.0 Hrs. Additional Time For Further Updates To GWM, TCU and APIM “Refer To Warranty & Policy Manual, Section 1.3 For Time Recording Requirements And Procedures For Actual Time. Ford Monitors Module Reprogramming Vehicle History Session Data To Compare Against Warranty Claiming Activity” (Can Be Claimed With Operation A) AP252185 Actual Time Up to 2.0 hours   Repair/Claim Coding Causal Part: 14F546 Condition Code: 04   Service Procedure NOTE: The time required to complete this procedure varies depending on several factors including the number of module software updates required, available internet bandwidth, USB flash drive variability, and the potential that CAN flashing (software update via the DLC with FDRS) may be required. Connect to the internet with an ethernet cable, use a USB 3.2 Gen 2 or higher flash drive. When performing USB software updates, using high speed USB ports on the laptop is recommended for faster file transfer. 1. Is FSA 24B54 open on this vehicle? (1). Yes - complete and claim FSA 24B54, proceed to Step 2. (2). No - proceed to Step 2. 2. Start an FDRS session and navigate to Toolbox tab > Datalogger > body control module (BCM) and select the BATT_SOC PID. Verify the PID reads 50% or higher. NOTE: Connecting the battery charger negative clamp directly to the battery negative terminal might result in the SOC PID not immediately reflecting the improvement from charging. (1). If SOC is less than 50%, charge the battery by attaching the battery charger's negative clamp to the engine or chassis ground and not the negative battery terminal. Refer to WSM, Section 414-01. (2). If the battery is unable to achieve a 50% SOC, use the Rotunda GRX-3590 or DCA-8000 testers to verify if replacement is required. • If the battery does not need to be replaced, disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool. • If the battery is replaced, fully charge the new battery, disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool. • Claim the battery testing and replacement outside of this article. 3. Reconnect the battery charger and set it to maintain a vehicle voltage of 12.6-13.6 volts. A low battery voltage or SOC while performing a software update to any module may result in a repeat "Restart Required" message in the vehicle's center display screen or a message on the FDRS saying "Part Number Validation Failed" or "DID Validation Failed". 4. Run the "Read The Configuration Data" app in FDRS, located in Toolbox > Multi-Module tab. 5. Navigate to the SW Updates tab. Is there a software update available for any of the following modules? GWM APIM TCU (1). Yes - proceed to Step 6. (2). No - this article does not apply. 6. Prepare to update the software for the GWM, APIM, and TCU. (1). A 64GB or larger USB flash drive is required for GWM, APIM, and TCU software updates. USB 3.2 Gen 2 or higher is recommended for faster file transfer on both the computer port and the USB drive. (2). Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive and select Properties. If File System under the General tab is not exFAT, the drive must be formatted. (3). To format the USB flash drive: • Right click on the USB flash drive. • Select Format, select exFAT for the File System. • Select Default Allocation Size for the Allocation Unit Size. (4). De-selecting Quick Format is not necessary and results in a lengthier operation. 7. Using the FDRS, begin module programming by selecting the "SW Updates" tab. Follow all on-screen instructions carefully. 8. When prompted, connect the USB flash drive to the FDRS. 9. When prompted by the USB, safely remove/eject the USB flash drive from the FDRS. Start the vehicle ( KOER) then connect the USB flash drive to the USB media hub to install the software into the module. When the USB software update begins, the center display screen displays a message stating "Do Not Remove USB". The update may take 10 minutes or longer to complete. NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive with software update. 10. When the vehicle's center display screen prompts to restart the vehicle: (1). Turn the vehicle OFF. (2). Wait 10 minutes. (3). Restart the vehicle (KOER). The update is still in process at this time. 11. Follow FDRS on-screen prompts to complete the update. NOTE: It may take up to 5 minutes before "Update Successful" appears in the vehicle's center display screen. After 5 minutes if "Update Successful" pop-up is not shown on the center display screen, remove the USB flash drive and select YES on the FDRS prompt stating "Was The USB Update Successful" ( FDRS verifies if the module software update was successfully installed on the module). 12. Perform the software update for the GWM. Follow all update screens. If there is no GWM software update available, proceed to Step 13. (1). If there is no screen prompt indicating that the software update is in progress: • Perform the Digital Experience reset. (2). Follow the center display screen prompts. (3). Follow FDRS prompts to complete the GWM programming. • Once the pop up stating "Update Successful" appears in the center display screen, select Close, remove the USB flash drive from the USB media hub, and select Yes on USB indicating the update installed successfully. This initiates the remaining automated configuration steps and reports the module software part numbers and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the module to reset during this step. (4). Proceed to Step 13. 13. Perform the software update for the APIM. Follow all update screens. If there is no APIM software update available, proceed to Step 14. (1). If there is no screen prompt indicating that the software update is in progress: • Perform the Digital Experience reset. (2). Follow the center display screen prompts. (3). Follow FDRS prompts to complete the APIM programming. • Once the pop up stating "Update Successful" appears in the center display screen, select Close, remove the USB flash drive from the USB media hub, and select Yes on USB indicating the update installed successfully. This initiates the remaining automated configuration steps and reports the module software part numbers and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the module to reset during this step. (4). Proceed to Step 14. 14. Format the USB drive. Right click on the USB flash drive. Select Format, select exFAT for the File System. Select Default Allocation Size for the Allocation Unit Size. NOTE: The USB drive must be formatted immediately after the APIM software update (prior to updating any other module) or the subsequent updates may fail. De-selecting Quick Format is not necessary and results in a lengthier operation. 15. Perform the software update for the TCU. Follow all update screens. If there is no TCU software update available, proceed to Step 16. (1). If there is no screen prompt indicating that the software update is in progress: • Perform the Digital Experience reset. (2). Follow the center display screen prompts. (3). Follow FDRS prompts to complete the TCU programming. • Once the pop up stating "Update Successful" appears in the center display screen, select Close, remove the USB flash drive from the USB media hub, and select Yes on USB indicating the update installed successfully. This initiates the remaining automated configuration steps and reports the module software part numbers and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the module to reset during this step. (4). Proceed to Step 16. 16. Run the "Trusted Real-Time Operation Network (TRON) Module Authentication" app in FDRS, located in Toolbox > Multi-Module tab (1). From the list on the right side of the screen, download and select the Trusted Real-Time Operation Network (TRON) Module Authentication. (2). Select TRON Diagnosis and Repair from the menu items and then click Select. 17. Refresh the FDRS files. (1). Click on envelope icon. (2). Select Refresh FDRS Files (this will close FDRS when completed). (3). Launch FDRS. (4). Start new FDRS session. 18. Are there any updates available for the GWM, APIM, and/or TCU? NOTE: The option to update a module may not be available until other module(s) are updated to a certain level. The network test is a confirmation that all modules are at the latest available software. Some repairs may require multiple network tests to reveal all module dependent software. (1). Yes - proceed to Step 12. (2). No - repair is complete.   © 2025 Ford Motor Company All rights reserved. NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.

 

 

TSB 25-2185 is also attached below as a PDF document...

 

TSB 25-2185 - 2024 Nautilus - Inaccurate Clock, Google Maps Not Displaying, Weather Not Updating + Other Symptoms.pdf

Edited 7 hours ago by Haz