2024-2025 Nautilus, 2025 Explorer/Aviator/Expedition/Navigator – Ford/Lincoln Digital Experience - Hard Reset Procedure

[Bunky]

Haz, I saw this today.  Is the "hard reset" what we called the "reboot" where you push and hold the knob about 10 seconds? The manual discusses reboot and master reset but not hard.

 

Edited Friday at 10:55 AM by Bunky

[Haz]

@Bunky: The Special Service Message you cite also posted overnight to OASIS on the Professional Technician System (PTS) website...

 

 

Historically, system/module resetting actions have been described in various terms, such as soft or cold rebooting, or master or hard resets.

 

In the past, hard resets involved battery disconnects or fuse removals that produced the most drastic effects, by restoring factory default states that eliminated owner-added data, owner-configured features, and driving-learned module configurations.

 

The 2024-2025 Nautilus Workshop Manual offers this description of reset effect on the Lincoln Digital Experience...

 

Lincoln Digital Experience System Overview

NOTE: Refer to the Owner Literature for additional details of the Lincoln Digital Experience.

 

NOTE: It may be necessary on occasion to carry out a master reset of the system for correct operation. Accumulated data uploaded from devices may corrupt the module software and resetting the system clears this data to allow normal operation.

 

This system is a hands-free communication and entertainment system and provides the following functions:

• Send and receive phone calls via a paired Bluetooth-enabled phone
• Send and receive text messages via a paired Bluetooth-enabled phone
• Connect media devices (such as an iPod®, USB device, or Bluetooth-enabled audio device to play audio files
• Initiate a 911 Assist or emergency assistance call if the airbags deploy
• Provide Vehicle Health Reports
• Provide a vehicle Wi-Fi hotspot (if equipped, cellular subscription required)
• Control smart devices using the cellular connection via an app (similar to using Alexa™ or Siri™)
• Provide feedback to Ford about some of the related systems
• Provide over the air software updates

Not all features are supported with every phone/device.

• The vehicle owner can schedule the systems to update wirelessly. The vehicle cannot be started or driven during the update process. The update does not occur unless a time is specified in the settings. Refer to the Owner Literature for details to update the vehicle wirelessly.
  • Some vehicles only have the option to enable or disable the Over The Air update feature. Other vehicles have the additional capability of selecting this update to occur vie the cellular signal or a Wi-Fi signal.

When the automatic system update feature is enabled, an icon displays on the screen. Tapping the icon brings up prompts to update the vehicle.

Once the update download and installation is complete, an ignition cycle must occur before the update becomes active.

 

We'll have to wait for the Owner's Manual and Workshop Manual rewrites to gain full understanding of Hard Reset effects, or, you could perform the SSM-described procedure and report-back on its possible drastic and wide-reaching effects.

 

I'd wait for the rewrites, instead of having to perform re-do's to the numerous personal configurations & settings that you've refined over time.

 

Good luck!

 

[Bunky]

As you said this may an intermediate method to reset without doing the master. I wonder if this was introduced in a recent update.

[Bunky]

One thought is to go to a dealer and do it on a demo car!