911 ASSIST NOTICE: 911 Assist May Not Work With Wired Connection

[Wubster100]

If you connect your phone to your vehicle using only a wired connection, such as using USB wired CarPlay or Android Auto, 911 assist will not work if Bluetooth is disabled on your phone! Instead, the system will search for another previously paired phone in the vehicle, and if it successfully connects, it will place the call through that phone.

Do not disable Bluetooth on your phone. Before using CarPlay or Android Auto, ensure your phone is paired to the vehicle with Bluetooth.

What is 911 Assist?

911 Assist is a SYNC system feature that can call for help.

HOW DOES 911 ASSIST WORK?

If a crash deploys an airbag, excluding knee airbags and rear inflatable seatbelts, or activates the fuel pump shut-off, your vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth enabled phone. Not all crashes deploy an airbag or activate the fuel pump shut-off. If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC searches for and tries to connect to a previously paired cell phone. SYNC then attempts to call the emergency services.

Before making the call:
 

• SYNC provides about 10 seconds to cancel the call. If you fail to cancel the call, SYNC attempts to dial 911.
• SYNC says the following, or a similar message: SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel.

If you do not cancel the call and SYNC makes a successful call a pre-recorded message plays for the 911 operator. The occupants in your vehicle are able to talk with the operator. Be prepared to provide your name, phone number and location immediately because not all 911 systems are capable of receiving this information electronically. During an emergency call the system transmits vehicle data to the emergency service.
 

• SYNC must be powered and working properly at the time of the incident and throughout feature activation and use.
• The 911 Assist feature must be set on before the incident.
• You must pair and connect a Bluetooth enabled and compatible cell phone to SYNC.
• A connected Bluetooth enabled phone must have the ability to make and maintain an outgoing call at the time of the incident.
• A connected Bluetooth enabled phone must have adequate network coverage, battery power and signal strength.
• The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number.

Note: If any user sets 911 Assist to on or off, that setting applies for all paired phones. If 911 Assist is switched off and the phone is connected to SYNC, an icon displays on the status bar.

Note: Every phone operates differently. While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.

EMERGENCY CALL LIMITATIONS

 

The SYNC 911 Assist feature only operates in the U.S., Canada or in a territory in which 911 is the emergency number.

 

• Your cellular phone or 911 Assist hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system has no power.
• The phone(s) thrown from your vehicle are the ones paired and connected to the system.

Edited 16 hours ago by Wubster100