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First issue with my Edge, thank God for Powertrain warranty


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True.  Stay on top of them to do a full replacement of the transmission.  It's no good to you the way it is.

 

Remind them that they even stated that there is no more they can do and you still have the problem.  If it came back that soon, one can only think what is coming next.

Edited by Samurai Edge
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Service Advisor heard the thump on the test drive but the transmission tech was out in another vehicle test driving it.  I left and the SA said he would discuss this with the tech and get back to me with a the next fix.

 

They are going to put a new torque converter in it along with any one time use parts that need to be replaced with this repair, new fluid, etc.  When I drop it off, I am going to ask them to make sure any software updates for the transmission are done so that is one less thing to question.  Since the transmission has basically been rebuilt with a new valve body it it, I can see where this might make sense.  There is a thread on here documenting this thump on the downshift at 13-15 mph and one person’s dealership replaced the TC on the third rebuild attempt and it was finally fixed.  Hoping for the same outcome.  More to come…

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