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What caused remote start to disengage mode?

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Just installed 2 way remote start for 2011 edge. But sometime it doesn't work. It is enter disengage mode. I don't know what caused it and how to disable or avoid it.

by the way, it looks like the remote keyfob is response very slowly. I have to press the button for a long time like 3 second, it start send message out.

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