Is the problem with SYNC or my stereo?

[Jabawockiz]

Hi everyone - I've had a number of issues over the past 6 months with my 2011 Ford Edge Limited, specifically with the 'electronics' and 'stereo.' Let me start off by saying that I love my car, but these 'little things' are driving me nuts. To give you a background, some of my issues have been fixed via dealer sync updates over the last few months (I've taken my car in 4 times already), but some of the problems remain and seem to have no fix in sight. The service center thinks my problems are sync related, but I wonder if it's something else (like the stereo). I also have not read of other users posting these issues, which leads me to believe the problem may not be sync at all. Here are my problems:

 

1. I have 3 different HD radio stations (in Austin, TX) that consistently never show the artist/song title, but these stations all used to work at some point. The service center is telling me they think the problem is with the stations, but they used to work. I asked them if they compared to another car with HD radio for checking and every time I've brought it in they say they didn't have one to compare to.

 

2. Often my car volume will be 'blaring' when it starts up despite the fact that I left it turned down low. This problem is intermittent and the dealer never is able to reproduce (how convenient).

 

3. I've had the radio station favorites/hot buttons go blank. Meaning the letters that are supposed to show inside the boxes were blank. The stations were still functional, but the station names didn't display. The issue also affected my sirius stations too. This problem lasted for about a month (straight) and then one day when I started up my car, it worked ever since.

 

4. Last week, I couldn't get my radio to 'power on' - I would push the power button on the console, but nothing would happen (ie. no volume). The last station I was listening too was displayed in the lower left-hand corner of the screen, but I couldn't change the station. This lasted for 3 days, and then all of a sudden worked one day when I started up the car.

 

Now I am a reasonable person and I can certainly understand these problems may be caused by the sync system, but no one else I know has these problems and they are all specific to the 'radio' portion of my system. When I ask the dealer if they know about these issues and are actively working on them, I get the usual 'blank stare' followed up by the friendly 'I'm sure they will have it fixed in the next update.' I am tiered of waiting for a fix that may never come. Next time I bring my car in, I'm going to demand that they replace the stereo and/or the entire unit.

[spongers]

Hi everyone - I've had a number of issues over the past 6 months with my 2011 Ford Edge Limited, specifically with the 'electronics' and 'stereo.' Let me start off by saying that I love my car, but these 'little things' are driving me nuts. To give you a background, some of my issues have been fixed via dealer sync updates over the last few months (I've taken my car in 4 times already), but some of the problems remain and seem to have no fix in sight. The service center thinks my problems are sync related, but I wonder if it's something else (like the stereo). I also have not read of other users posting these issues, which leads me to believe the problem may not be sync at all. Here are my problems:

 

1. I have 3 different HD radio stations (in Austin, TX) that consistently never show the artist/song title, but these stations all used to work at some point. The service center is telling me they think the problem is with the stations, but they used to work. I asked them if they compared to another car with HD radio for checking and every time I've brought it in they say they didn't have one to compare to.

 

2. Often my car volume will be 'blaring' when it starts up despite the fact that I left it turned down low. This problem is intermittent and the dealer never is able to reproduce (how convenient).

 

3. I've had the radio station favorites/hot buttons go blank. Meaning the letters that are supposed to show inside the boxes were blank. The stations were still functional, but the station names didn't display. The issue also affected my sirius stations too. This problem lasted for about a month (straight) and then one day when I started up my car, it worked ever since.

 

4. Last week, I couldn't get my radio to 'power on' - I would push the power button on the console, but nothing would happen (ie. no volume). The last station I was listening too was displayed in the lower left-hand corner of the screen, but I couldn't change the station. This lasted for 3 days, and then all of a sudden worked one day when I started up the car.

 

Now I am a reasonable person and I can certainly understand these problems may be caused by the sync system, but no one else I know has these problems and they are all specific to the 'radio' portion of my system. When I ask the dealer if they know about these issues and are actively working on them, I get the usual 'blank stare' followed up by the friendly 'I'm sure they will have it fixed in the next update.' I am tiered of waiting for a fix that may never come. Next time I bring my car in, I'm going to demand that they replace the stereo and/or the entire unit.

 

Hi Jaba,

 

I too have experienced issues 1 and 3. Often times my regular radio stations, not HD, do not show the ID info, though in my case I definitely think it is the radio station because some do it, and some display it all the time with no problems. Also, I have had the disappearing text issue may times. Happens all the time in fact. Mine usually goes away though after I turn the car off and back on. I am getting the 2.7 update this weekend though so I will let you know if those have been fixed or not.

[cal3thousand]

Hi everyone - I've had a number of issues over the past 6 months with my 2011 Ford Edge Limited, specifically with the 'electronics' and 'stereo.' Let me start off by saying that I love my car, but these 'little things' are driving me nuts. To give you a background, some of my issues have been fixed via dealer sync updates over the last few months (I've taken my car in 4 times already), but some of the problems remain and seem to have no fix in sight. The service center thinks my problems are sync related, but I wonder if it's something else (like the stereo). I also have not read of other users posting these issues, which leads me to believe the problem may not be sync at all. Here are my problems:

 

1. I have 3 different HD radio stations (in Austin, TX) that consistently never show the artist/song title, but these stations all used to work at some point. The service center is telling me they think the problem is with the stations, but they used to work. I asked them if they compared to another car with HD radio for checking and every time I've brought it in they say they didn't have one to compare to.

 

2. Often my car volume will be 'blaring' when it starts up despite the fact that I left it turned down low. This problem is intermittent and the dealer never is able to reproduce (how convenient).

 

3. I've had the radio station favorites/hot buttons go blank. Meaning the letters that are supposed to show inside the boxes were blank. The stations were still functional, but the station names didn't display. The issue also affected my sirius stations too. This problem lasted for about a month (straight) and then one day when I started up my car, it worked ever since.

 

4. Last week, I couldn't get my radio to 'power on' - I would push the power button on the console, but nothing would happen (ie. no volume). The last station I was listening too was displayed in the lower left-hand corner of the screen, but I couldn't change the station. This lasted for 3 days, and then all of a sudden worked one day when I started up the car.

 

Now I am a reasonable person and I can certainly understand these problems may be caused by the sync system, but no one else I know has these problems and they are all specific to the 'radio' portion of my system. When I ask the dealer if they know about these issues and are actively working on them, I get the usual 'blank stare' followed up by the friendly 'I'm sure they will have it fixed in the next update.' I am tiered of waiting for a fix that may never come. Next time I bring my car in, I'm going to demand that they replace the stereo and/or the entire unit.

 

What version of the firmware do you have?

 

I think that most of us on the 2.7 are seeing very little problems. I had my first Navigation reset yesterday when on a Bluetooth call and trying to back up at the same time. But nothing like what you are seeing. Hopefully you get it sorted out.

 

If anything, make sure that the dealer knows about every little issue that comes up. If they eventually recall the system, you will have documented errors with the dealer.

[cal3thousand]

Hi everyone - I've had a number of issues over the past 6 months with my 2011 Ford Edge Limited, specifically with the 'electronics' and 'stereo.' Let me start off by saying that I love my car, but these 'little things' are driving me nuts. To give you a background, some of my issues have been fixed via dealer sync updates over the last few months (I've taken my car in 4 times already), but some of the problems remain and seem to have no fix in sight. The service center thinks my problems are sync related, but I wonder if it's something else (like the stereo). I also have not read of other users posting these issues, which leads me to believe the problem may not be sync at all. Here are my problems:

 

1. I have 3 different HD radio stations (in Austin, TX) that consistently never show the artist/song title, but these stations all used to work at some point. The service center is telling me they think the problem is with the stations, but they used to work. I asked them if they compared to another car with HD radio for checking and every time I've brought it in they say they didn't have one to compare to.

 

2. Often my car volume will be 'blaring' when it starts up despite the fact that I left it turned down low. This problem is intermittent and the dealer never is able to reproduce (how convenient).

 

3. I've had the radio station favorites/hot buttons go blank. Meaning the letters that are supposed to show inside the boxes were blank. The stations were still functional, but the station names didn't display. The issue also affected my sirius stations too. This problem lasted for about a month (straight) and then one day when I started up my car, it worked ever since.

 

4. Last week, I couldn't get my radio to 'power on' - I would push the power button on the console, but nothing would happen (ie. no volume). The last station I was listening too was displayed in the lower left-hand corner of the screen, but I couldn't change the station. This lasted for 3 days, and then all of a sudden worked one day when I started up the car.

 

Now I am a reasonable person and I can certainly understand these problems may be caused by the sync system, but no one else I know has these problems and they are all specific to the 'radio' portion of my system. When I ask the dealer if they know about these issues and are actively working on them, I get the usual 'blank stare' followed up by the friendly 'I'm sure they will have it fixed in the next update.' I am tiered of waiting for a fix that may never come. Next time I bring my car in, I'm going to demand that they replace the stereo and/or the entire unit.

 

What version of the firmware do you have?

 

I think that most of us on the 2.7 are seeing very little problems. I had my first Navigation reset yesterday when on a Bluetooth call and trying to back up at the same time. But nothing like what you are seeing. Hopefully you get it sorted out.

 

If anything, make sure that the dealer knows about every little issue that comes up. If they eventually recall the system, you will have documented errors with the dealer.

[Jabawockiz]

What version of the firmware do you have?

 

I think that most of us on the 2.7 are seeing very little problems. I had my first Navigation reset yesterday when on a Bluetooth call and trying to back up at the same time. But nothing like what you are seeing. Hopefully you get it sorted out.

 

If anything, make sure that the dealer knows about every little issue that comes up. If they eventually recall the system, you will have documented errors with the dealer.

 

I am using v 2.7 (the same version I was using at the time I posted). Trust me, they have the issues documented (they have been redocumented every visit and I've been to the dealer 5 times since last year for updates). It is very frustrating to see the lack of progress on these specific issues.

 

I've had new symptoms crop up in the last week, I now have 3 HD radio stations that I cannot pull in an HD signal on. These stations all worked until after they flashed my car to v 2.7.

 

The HD radio issue is the most irritating as they never seem to take the problem seriously and seem to think it is OK to have these types of problems - how hard is it to turn on the radio in another car and compare??! I paid GOOD money for all these features, and I expect them to all work as designed.