netizenX

I agree. The update made is easier to view some of the main screen text. Then Ford moves the temperature display to an area with smaller text and less contrast. WTF?

Received the update package today. It included an nice marketing tri-fold containing the USB drive and a SD NAV card. I went through the update process in my driveway and it completed successfully. Then I ran through some quick checks and when I reached the Ambient Lighting settings the ambient lighting turned off and I couldn't get them to turn on again. However, the ambient lighting turns on when I stop the vehicle, but turn off when it is running. I will run through a more extensive test tomorrow. EDITED (for my opinion): Frankly, I expected much more from Ford after 15 months of ownership. Maybe my expectations are too high for a $45K vehicle? Would another $10K on a Lincoln got me better results? Not from what I've seen with the My*Touch. Sorry for the bummer, but the My*Touch is one big technology fsckup for Ford. EDIT #2: I started the vehicle early this morning and the ambient lighting is working again. The MyFordTouch system's improved response is noticeable in this update compared to the previous version. This is where the system should have been when I originally bought the vehicle, or shortly thereafter with one of the many updates, not 15 months later. I didn't have time to run though a full test this morning and will do that this weekend and post my results and impression. Oh, you would think they could save the user settings to the USB drive during an update and copy them back, or offer a system option to manually backup/save the user settings. Ah, I'm rambling.

Admitting a greater problem with the MFT would open Ford to ransacking by the lawyers. By saying that they are giving away a free upgrade is marketing BS at best. They have yet to fix the MFT in my vehicle, so this is just another fix for me. I suppose we'll all find out if this is the final fix, or will v2.0 bring a new set of problems? Ask yourself this question: could you sell your Edge now, at a fair price, with the MFT problems? I couldn't, so I was forced to seek the advice of an attorney, and I prudently sought one who has been successful against Ford for the MFT problems. In October of last year I was unable to get Ford to fix the MFT problems, the dealer will not work on it anymore, because there was no fix available. I was told to wait until another update is released in early 2012. Ford basically told me the same thing, to just wait some more, and I refuse to accept that response. For all new vehicle owners, I recommend getting video documentation of a problem. In the video, remember to keep a nice pleasant tone, say your name, the date, time, and a description of the problem as it occurs on the video. Frankly, any problem with your new vehicle should be documented this way, as it can help the repair facility to see and/or hear the problem should they be unable to reproduce it. Also, you never know if you'll need the proof. I was naive and let the dealer and Ford put me off for over a year with promise after promise that this was the last time. You do not want to wait this long before taking action! It is to their benefit to keep you driving that vehicle, adding miles, wear and tear, anything to reduce the value of the vehicle. Fortunately, I had proof from multiple repair records and I was able to capture video on my phone of recurring MFT problems. And I continue to do so. Keep detailed repair records. My dealer tried to hide an MFT repair by only documenting the oil change. Get the dealer to correct the repair record and include ALL work. Ford gets four shots to fix a warranty item in my State before you can sue. I gave them many more than that, and they still blew me off. It's just business. And Ford lost mine for life.

As this is a new vehicle under warranty, I recommend getting video documentation of this problem. In the video, remember to keep a nice pleasant tone, say your name, the date, time, and a description of the problem as it occurs on the video. Frankly, ANY problem with your new vehicle should be documented this way, as it can help the repair facility to see the problem should they be unable to reproduce it. You never know if you'll need the proof. I was naive and let the dealer and Ford put me off for over a year. Unfortunately for Ford, I had proof from multiple repair records and I was able to capture video on my phone of recurring MFT problems. Ford gets four shots to fix a warranty item in my State before a good attorney will clean up. It's just business, cover your butt because Ford will cover theirs. EDIT: for grammer

I can't think of any heterosexual guy with a pair still swinging that would say the car is a girlie car if he was the primary driver. Just sayin. I bought our Edge for my wife, but ended up driving it more. So, it's a real manly car from my perspective.

Exactly, this is a warranty item and that's strike one. I recommend getting video documentation of the problem. Frankly, ANY problem with your new vehicle. You never know if you'll need the proof. Then take it to another dealer. Ford gets four shots to fix a warranty item in my State before a good attorney will clean up. It's just business, cover your butt because Ford will cover theirs.

Thanks for sharing. It's been almost a year for me with an unreliable MFT, and being told that each release was going to fix the problems when it didn't, or that I didn't know how to use the system and then I demonstrated the problem. This update is welcome, but not one that I can get excited about. I feel that Ford really blew it with the MFT product release and all they can do now is fix the system. Sorry for the bummer post, but the MFT in my Edge still isn't reliable and the dealer says there will be no more updates until next year's release and that I just have to live with it. They were willing to reload the system, but I would have to give up the car for another day. The missus and I were first time Ford buyers who will not buy another product from Ford. I feel that we were sold a non-production ready product with the MFT and while some of the owner's may accept the products short-comings, the lies, and the insults; I can't. This has been one customer experience that I don't intend to repeat.

cal3thousand told you, and any future readers, that this information is free to you as an owner on the Ford syncmyride website. That said, the dealer that you visited could have shared this information with you in less than 10 seconds, but then they would lose a quick-buck opportunity. And for them not to have a record of your vehicles service history is suspicious at the least and incompetent if they really didn't maintain a record. Either way, I would find another dealer if this happened to me and I discovered this information after that fact. How to find your SYNC version information (please note that the website could change at any time): 1. go to http://www.syncmyride.com and login or register, then login 2. click on Update & Customize 3. Look in the right-hand column for your vehicles SYNC version information

Based on this forum thread I purchased NuShield display protection. It has been on for about three weeks now and I'm glad to have found a protective screen film for something that has to be poked at as often as the MyFord Touch. I've installed protective film on several iPads and smartphones over the years and this film is even easier to install. The finger prints are still there, but less visible and it has cut down on side glare, but I bought it more for the protection feature. The Dealers could buy this film and install it as a bonus item. ORDER DETAILS: Item: NU380A Quantity: 1 Description: NuShield DayVue for 8" displays Film Type: DayVue - 7.00 NU380A - 10.00 Price (each): 17.00 Item Total: 17.00 NuShield, Inc. 2865 S Eagle Rd, #400 Newtown, PA 18940-1546 USA http://www.NuShield.com support@NuShield.com Phone/Fax: (877) 900-9192 Toll Free (215) 500-6426

Amen! I was sold the cargo cover for my 2011 Ford Edge and told them to keep it when I opened the box in the dealership. Now I just use a small blanket that matches the interior color. Someone in the Ford design department forgot about the cargo cover and so they whipped up that pitiful vinyl solution.

Five times. Despite the ongoing Sync problems, I am waiting for a new version that will fix everything. The dealer from which I purchased the Edge will no longer schedule a service visit for Sync updates or problems. I was told to just call in the morning to find out if they could work on it that day. After a week, I gave up. Clearly they are tired of dealing with the Sync problems as much as I am. They can buy back the car back today and I wouldn't hesitate. I wonder how many cars are affected?

Sadly, I have to wonder why we all accept the fact that our new computer doesn't work. What if you bought a US$1000 computer at say...Best Buy, and after you got it home the USB port stopped working, then the DVD drive stopped opening, then the video stopped working, then the sound, then something else, and each time you were required to unplug it from the wall to fix the problem? After a few times back to the repair shop you'd have a new computer or your money back. Now why doesn't that happen when I spend US$40,000 with Ford? My legal advice was that I wouldn't stand a chance against Ford alone, but a class action would be different. Until that time, I am happy to share my documented failures of this system with anyone who will listen. Hopefully, this will save some new sucker the grief that we are all experiencing. I wish that I had a better message to spread. Oh, my heirloom tomatoes are rockin this year, but that's a topic for another forum.

I can't speak to sound quality because of my 60% hearing loss from things that go bang. However, I can comment on the "I'm paying for music and the DJ wannabee's won't shut up noise" that I do hear on the few channels that interest me. Between Pandora and my personal music collection I have more music than I can listen to while in the vehicle. Now if only turning the channel would stop the ringing in my ears.

Brought my 2011 Edge in for it's 5th update last week and the dealer service manager called me at the end of the day to come pick up my car. It wasn't going to get fixed. The response I got from yet another new service manager was that their Sync guy had problems. I pressed for details and he said the Ford internet was down. I knew then that I was being hosed. I told him to keep the car until it was fixed. He refused saying that the car runs and they can't find anything wrong and after some more haggling, he admitted that Ford had recalled the update and their Sync guy was only there two days a week. When I picked up the car, he told me to call every morning at 700AM to see if the Sync guy was there for the day and if Ford had another update. After this many trips to the dealer either without a loaner or a piece of crap when I'm paying dearly for their touted technology in a Limited Edge, it's time for a change. I'm going to drop off my car as soon as the problem redevelops, and leave it there until it is fixed. We should all do the same. Imagine thousands of Ford vehicle left at the dealers for a Sync fix that is will not come anytime soon. Then an attorney presents them with a class action suit for this debacle. I'll be happy to take back my money and go buy a replacement from a competitor. We've been sold a bag of goods. Sync Sucks.

I have been lurking since my last update to 2.4. For me this vehicle has become a failure in technology implementation, and an expensive one at that for me. The emotional and real costs for which I intend to hold Ford responsible. The vehicle that I test drove and the vehicle features that I purchased are not the same thing. I feel that Ford may eventually correct the Sync problems and get the system to work, but in the meantime those affected customers were screwed out of a product for which they paid a lot of money. Sound harsh, well that's business. I have a product that doesn't work as advertised, even after numerous repairs. I'm ready for class action any time, and will pursue my own recourse in the meantime. Be careful of any agreements or payouts with Ford that may preclude your ability for recourse or public opinion. This is one pissed 2011 Edge owner.

Thanks for the volume tip. I tried to adjust the Sync voice volume while it was speaking and is sent the system into an endless loop of repeated tones. I shut off the vehicle and it failed to stop and finally had to pull the fuse to get it to stop. The Sync voice command seems to be stuck at full volume and I can't change it. It's disappointing and needs to be corrected, but dwelling on the problem isn't good for the health. The dealer is aware of the problem and doesn't have an answer for me at this time. My recommendation for people considering a new Ford Edge is to wait until the MyFord Touch software problems are resolved. The vehicle, aside from the MyFord Touch, has been great so far for me, but the annoyances with its touted technology is something better left to the early adopters. I really feel that a discount is in order for the purchasers of a system containing so many flaws and that was released for sale without a properly trained support channel.

After the Gen2 update, I returned my vehicle to the dealer with those problems and more. A Lincoln logo for the default wallpaper and switched green/blue ambient lighting settings. I was told that the technician must select the correct install pack at the end of the update to correct the problem. The dealer fixed those two problems, but my main screen and dash screen colors still do not match. The dealer told me that is what the colors are in the update. So, Ford needs to fix that issue. I told my dealer that this problem is unresolved and I expect them to fix it. We all need to do the same or Ford won't put the resources to fixing the problem. My patience is wearing thin with Ford on their MyFord Touch. I spent a lot of money on their product and expected better quality control from them on this system. Let your dealer and Ford know that this problem will be corrected or they can take the vehicle back.

That website is not always accurate. I get the feeling that it's still evolving and hope that it will improve over time. This seems to me as new territory for Ford and it's dealers and there will be growing pains. Let's hope that they figure it out. Maybe they could hire some more techno-geeks and have the younger staff check the systems? My dealer admits that they are challenged with this new technology. I'm ready to provide consulting services to those whom are techno challenged on Ford's support staff. :bowdown:

The fact that multiple vehicle owners need to repeatedly crawl under the vehicles dash in order to pull a fuse as a workaround to correct a failed control system is indicative of a larger problem. I recommend that customers hold the main company, in this case Ford, accountable and demand that the problem be resolved in a timely manner.

I dropped off my 2011 Edge for service this morning and I got a late afternoon call that their "sync guy" hasn't been able to get a download from Ford's website. Sound familiar? I was also asked to leave my iPhone with them for testing with Ford and I told them no way. My cell phone is key to my business, and providing unfettered access to my phone isn't going to happen. Here's a thought, how about Ford buy an iPhone and maybe even the top ten cell phones, and test compatibility on their dime? Has anyone else been asked to leave their phone with the dealer for testing? Hopefully the sync guy is able to update the system tomorrow. What's up with these download problems the techs are having anyway? [December 30, 2010] Picked up my Edge last night and sat in the dealer parking lot for 30 minutes running through the features. The touch screen response is delayed. I could actually see the screen slowly changing between panels. Some other issues, while not safety related, are indicative of quality control problems: 1. The ambient lighting blue and green colors are reversed. Please, how could this be missed? 2. The default background picture is that of the Lincoln logo, which can't be deleted. However, the sync boot up screen displays a Ford logo. 3. The touch screen is very slow, often non-responsive requiring multiple touches to activate a function. Before, I performed a touch-and-pause, but now it sometimes takes two or three touches. 4. The four quadrant colors have changed slightly, the red is burgundy, the gold is more green-gold, and the blue is a deep blue. They no longer match the coloring on the dash screens. I walked back into the service department and told the service representative that I consider their fix only a workaround, not a fix; and to make note of that in my file. Ford was informed of the problem and time clock started when I called to report the problem the first time, on December 24th and that I expect to drive a vehicle with all of the features that I purchased. I understand that the problem wasn't caused by the dealership, but they need to pressure Ford for a fix. I was called back today by a service manager and informed that the tech probably loaded the incorrect update and that I needed to return my car. He said that Fo [December 31, 2010] I discovered this morning that the remote starter had stopped working. The normal fob button combination only causes the horn to sound. I also lost heater temperature control. Suck. I really want to see the MyFord Touch system work, but it's disappointing to feel like a beta tester on a $40K product. [January 06, 2011] The remote starter worked again on the 1st, but not on the 2nd, then it worked again. It's kind of iffy. I just got the car back after two more days in service and I was told that Ford had them reapply an update. I ran through a quick check in the dealer parking lot and the default background picture is now the Ford logo again, but the main screen colors still don't match those of the dash screen. I was told that Ford changed the colors, but I asked why not on the dash screen too? They don't know why. I also discovered that the ambient lighting blue-green reversal issue has been fixed, but now I cannot adjust the computer voice volume. And when I try to adjust the voice volume the computer gets stuck in a loop constantly emitting a test tone until I turn off the vehicle. I am able to reproduce this problem every time. Another thing that I didn't notice before, but did this time is that when the headlights are turned off (the dial is in the off position) that none of the interior lights work, including ambient lighting, button lighting, nothing. However, the LCD screens are lit up at full brightness, but I am unable to adjust that brightness. I was told that this is normal. Can anyone else confirm this as a standard setting with their vehicle? It appears that some problems were fixed, but new ones now exist. The service rep admits that this is new territory for them and asked me to drive the vehicle through the weekend to see if there are any more problems. I'll have to bring it back next week for them to try and fix the computer voice volume problem as it blares out loudly if I try to use voice command. [January 08, 2011] After that last update all of the controls that I've used are working so far. A recent snow storm gave us a change to check handling and this AWD vehicle handles so much better in the snow than the old rear wheel drive sedan. The remote start is now working as well as the Navigation. Manually entering the destination is still painful compared to my iPhone app, but the voice command is where this entire system shines. The system voice volume is still broken and it scared the bejesus out of the better half when it first came on. I hope Ford & Microsoft continue to enhance the voice command, it really is the way of the future and it's "almost' like being captain of the Enterprise. Oops, that's my geek side slipping out. I took an hour long drive with the better half to another city for lunch today and fuel economy averaged 20.5 mpg on the highway running on cruise at 71 mph. I hope this improves as the vehicle gets some additional miles on it. The vehicle has 1500 miles now and it was about 17F outside (but sunny!) during the drive, so I'm hoping that warmer weather and some more miles will improve the advertised highway MPG. The better half has admitted to liking the big glass ceiling (that can be opened), the AWD, auto-rear door, and remote start. I still need to get Ford to fix the voice command volume control. I'll have the better half and myself run the vehicle for another week and report back. [January 22, 2011] After running the latest update, the MyFord Touch is working better. There are still problems that I expect Ford to fix, but it is better. First, the voice command volume adjustment is still not working, so the MyFord Touch voice is at full volume. The voice command is what I intend to use most often and I have been training myself on this aspect of controlling the system. Primarily because the main screen touch control doesn't work with gloves on, and it's winter in Michigan. Something Ford should have figured out during testing. Also, my main screen quadrant colors don't match those on the dash LCD screens. They clearly are those of the Lincoln main screen. I checked a Lincoln screen at the dealer. The dealer says that Ford changed the colors, so then why not the colors on the dash LCD screens? I still get intermittent issues when switching between the four main quadrants, mainly delays (lag) or unresponsiveness to screen touch requests, but have yet to nail down what causes the problem. Last week the radio would not shut off, even after turning off and locking the vehicle. It just stayed on even after I walked away from the vehicle for a few minutes and then walked back to check. I had to restart the vehicle and stop it again and the problem went away. The MyFord Touch system still has bugs, but fewer than before the last update. Despite the improvements, I feel that Ford needs to fix this system or take my vehicle back. I would not have purchased this vehicle if the problems that I experienced had developed during my test drives.

The OEM Ford cargo cover is a $125.00US (retail) cheap vinyl and elastic band piece of ****. I had the dealer order one and told them to keep it after I saw how cheaply it was constructed. They totally understood. I intend to use a small blanket until a better after-market solution is available.

The OEM Ford cargo cover is a $125.00US vinyl and elastic band piece of ****. I intend to use a small blanket until a better after-market solution is available.

I'm a long time Rain-X fan. Check out the Repel's. http://www.rainx.com/repel/

I agree about the seat heater control. Ford made it unnecessarily difficult to make what should be a simple setting change. In my previous vehicle is was a button push that didn't require me to take my eyes off the road. I feel that a focus on the voice commands would help to increase driver safety.

I originally ordered the cargo cover after my wife requested it, but left it at the dealer when I saw how cheaply it was constructed. What is Ford thinking with that cheap vinyl tarp with cheap elastic bands attached?