FordIVTteam

Hey hi4u,

You will not be able to reinstall the same SYNC software version. Are you having trouble with the system? I can help!

Joy

Hi Everyone,

Davidceder is correct! If you experience some kind of glitch with SYNC 3, please try the SYNC module reset:

•Select radio.

•Hold the power button (center of the volume knob) + the right-seek button at the same time for up to 5 seconds.

The display will indicate when the module is resetting. You may then release the buttons.

Joy

 

It only stores direct tuned channels, but how do I auto scan radio stations?

What is this am/fm thing you speak of?

Hi t0lkman and akirby,

Oops! Let me apologize for the misunderstanding. The AM/FM does menu has a Tune/Seek option, but with Sirius, select Channel Guide to view a list of all available stations. Scroll and select the one you want. You can also lock or skip unwanted channels or view the song/artist on others.

Joy

 

It only stores direct tuned channels, but how do I auto scan radio stations?

Hi t0lkman,

The AM/FM scan option is not available on the SYNC 3 system. You can always voice your thoughts on this feature here: http://social.ford.com

Cara

Hi alliebeep,

You can also use the voice commands to listen and reply to text messages: https://owner.ford.com/how-tos/sync-technology/sync-3/phone/how-to-listen-to-text-messages-with-voice-commands-and-sync-3.html

Joy

hi there!

 

hoping someone here can help, as I've googled for the last week and can't seem to find anything on this topic. I got a 2016 2 weeks ago, while I was able to program my favorite FM stations, I don't see the option to do the same when listening to sirusxm. the screen looks normal, except that i can't see default stations to save over.

 

has this happened to anyone?

 

thanks!

allie

t0lkman, on 17 Jun 2016 - 12:22 AM, said:

Btw I also own an Edge with Sync3, I cannot find how do you "auto scan" channels? I see only direct tune button

Hi Allie and t0lkman,

Akirby has given you the correct steps! You must choose the Direct Tune option then, set it as a preset. See the instructions outlined here: http://owner.ford.com/how-tos/sync-technology/sync-3/entertainment/how-to-control-your-radio-and-cd-player-with-sync-3.html

Joy

 

Why was such a useful feature removed?

 

This is how I must change climate now:

• Look down
• Search for the temperature button
• Look up
• Search for the temperature information
• Click buttons
• Look down
• Search for the fan speed button
• Look up
• Search for the fan speed information
• Click buttons

Up to THREE SECONDS can pass while not looking on the road!

Why?

 

P.S.

What are the voice commands to say "one more/one less centigrade" and "faster" or "slower" fan speed?

Hi again,

The feature was found to be redundant to the option on the screen. You can use the voice command to set the temperature. Say CLIMATE SET TEMPERATURE <60 – 85>.

Joy

Hi y'all.

 

I just got myself Ford Edge SEL 2016 with old SYNC touch.

 

I traded in my Fusion.

 

On Fusion, I was able to change driver's climate via right 4.2" display and steering wheel controls.

 

On my Edge, there is no such option!

 

I only have these options: Entertainment, Navigation, Phone.

 

There is no Climate option on the right 4.2" display.

 

Do all Ford Edge 2015 with the old SYNC touch have the same problem or is it just mine that lacks climate control via steering wheel?

Hi Damir Čolak,

The option to control climate on the steering wheel has been removed. However, you may find some helpful tips on using that feature with SYNC here: http://owner.ford.com/how-tos/sync-technology/sync-3/settings/how-to-adjust-climate-comfort.html

Joy

Hi jimbelk,

Which system do you have: https://owner.ford.com/how-tos/sync-technology/all/setup/how-to-identify-your-sync-version.html?year=2015&model=Fusion%20Hybrid&sync=syncMy Letme know, and I'll assist.

Shaay

Hi normcloutier,

Certain features of SYNC are phone-dependent, so the change in your iPhone software and model may be the reason. I would recommend checking to make sure “Auto Play” is turned off within the iPhone settings.

Let me know if that helps!

Barb

Hi bob_loblaw,

Glad to hear the update is working for you now! Search for and visit any Ford dealer, if you need additional help in installing the software: https://owner.ford.com/dealer-locator.html

Let us know if you have any other questions!

Barb

Hi bob_loblaw,

The update should be downloaded to a USB drive only. If this message does not leave the screen, I do recommend making an appointment at the dealer. They're in the best position to assist. Keep me in the loop!

Shaay

Thanks, mesaman!

Shaay

Don't know if this is exactly the same issue, but I am having a problem with my Ford 2010 Edge Limited with Sync connecting to my cell phone. Until recently the system would automatically search for and connect to my cell phone via blue tooth as soon as I started the car. If both I and my wife were in the car it would connect automatically to either her phone or mine (we have the same make and model cell phone) depending upon which it sensed first. Now, however, the system will not connect automatically to either phone. I have to activate the search and connect feature with the steering wheel button after I start the car. The phone does connect this way but it is an extra step that it is (mildly) inconvenient. Our phones will both still connect automatically to the blue tooth system in my wife's 2014 Mustang so there is nothing wrong with our phones. I can't find anything describing this condition in the owner's manual. Is there some software command that has been accidently activated to prevent the automatic connection or is there a systemic problem that needs to be corrected at my next service visit? Thanks.

Hi Bingo,

I suggest trying a master reset first: http://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html After the reset, you must delete SYNC from your phones and start the pairing process from scratch: https://owner.ford.com/how-tos/sync-technology/myford-touch/phone/how-to-pair-your-phone-with-sync-with-myford-touch.html

Let me know if this helps!

Shaay

raymill53,

I responded to your post here: http://www.fordedgeforum.com/topic/20545-sync-renewal/#entry152466 Checkit out!

Shaay

​I have a 2015 Edge, ​I got a notice that the sync subscription is about to expire. I clicked on the renew button and got an e-mail saying it has been renewed, digging deeper into webpage it says I have to spend $60.00 dollars to renew my subscription. But I was never asked about payment when renewing or in e-mail. Does anyone have insight? Doesn't all new Edge's come with 3 year subscriptions?

​I have a 2015 Edge, ​I got a notice that the sync subscription is about to expire. I clicked on the renew button and got an e-mail saying it has been renewed, digging deeper into webpage it says I have to spend $60.00 dollars to renew my subscription. But I was never asked about payment when renewing or in e-mail. Does anyone have insight? Doesn't all new Edge's come with 3 year subscriptions?

Hi raymill53,

Most SYNC equipped vehicles come with a limited time complimentary subscription. The length can vary. Send the VIN in a private message; I'll provide more details on your vehicle.

Shaay

Sorry for the late reply, Yes for our 2013.

mesaman,

Send the VIN in a DM; I'll look into your software.

The update was changed to 4.4 for my 2014 Edge, I downloaded it and still did not work. I checked again and this time there were no updates and 4.4 was removed, so hopefully Ford is still working on it!

You're correct, winboy. Version 4.4 was removed from accounts due to issues. I'm unable to speculate on the next steps or future updates. Continue to periodically check your Owner account.

Shaay

Does Tricia at Ford still monitor this thread? Her last post was about 10-months ago. I sent her a pm about 3-weeks ago and haven't got a response yet

Hi 56huck,

We're still here to assist with SYNC concerns; however, my Ford Service counterparts have temporarily stepped away from the forum. For now, please reach out to them by:

Thanks Ford team

Any approximate release date? And I don't see CarPlay mentioned on the 2017 Escape under build and price. Will that be the same update?

Hi tpm419419,

I'm unable to speculate on an exact release date. CarPlay & Android Auto will be available on all 2017 vehicles, starting with the all-new Escape. According to the Build and Price site, it looks like SYNC 3 is an option on the SE and Titanium.

Shaay

Hey Everyone!

There hasn't been any specifics released yet regarding the pricing. Keep checking back for details!

Cara

Hey Shaay,

 

Would this work on our 2013?

mesaman,

Are you referring to the 4.6 update?

Cara

Hi 8111870,

You can find the Version Checker tool here: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date/sync-version-checker.html#/prepare

Also, I received your PM and will respond shortly.

Shaay

Thanks everyone. Yes I am speaking about the regular SYNC vs SYNC 3. I do see some 2016 models still have the regular SYNC but the sales guys aren't recommending them.

Hey lilcharmer214,

Both systems have great features! You can compare the features to see what suits you best:

SYNC - http://owner.ford.com/how-tos/sync-technology/sync/get-started-with-sync/sync-system-overview.html?sync=sync

Let me know if you have any questions!

Cara

Hey winboy,

I received your PM, and will respond shortly.

Shaay

You're welcome, AceMcGee24!

Shaay