ahanna

Just had my PTU go bad on my 2011 Edge. Service manager said they pulled the plug on it and it had metal shavings to they have to replace it. When they put it on the racks, he said the PTU wasn't leaking so the smell must have been coming from the afore mentioned vent in the top. Is Ford ever going to man up and admit that this is a manufacturer's defect that should be recalled?

My 2011 Ford Edge started smelling like natural gas so I took it to the dealership last Friday. The service manager and I took it for a test drive and he said that it was certainly the PTU. When they put it on the racks, he said the PTU wasn't leaking but the power steering pressure line was and would need to be replaced as well. I left my vehicle there for the morning and someone from their service dept called me around 1:00pm to say that they pulled the plug on the PTU and it had shavings in it so it would certainly need to be replaced. I went back to the dealership to pickup my car and told them that I'd discuss it with my wife since they quoted me over $1700 for the repairs. Driving out of the parking lot I noticed what sounded like a chain dragging or some other metal banging noise under the hood of the car. I took it straight back to the dealership and they told me that i was the PTU and that the car is not drivable now. SO I took a car in, had a 2 mile test drive with the service manager, and then proceed to pickup a car that is not suitable to be on the highway. I called the service manager back at 5:00pm that day because he had not been there when I went back the first time to get my Edge and he said all that he could do is provide a loaner until they get mine fixed. This PTU issue is a manufacturing problem and Ford should step up to the plate and take care of it's customers on this one. They know it as well as well as everyone else. I have always been proud of the Edge and bragged about it to everyone but not after this incident! Such a shame!

I'd like to know as well. Mine just started leaking this past weekend, took it to the dealership to have it looked at and they said that there's metal shavings in the case and it has to be replaced. Quoted me over $1500 for the job. The service manager also said that the part has been on backorder for months and he doesn't know when it will be available. Then, when I go to pickup the vehicle to take it home and condiser the repair there's a metal chain-like rumbling under the car. I took it back to the dealership and they told me that it's the PTU and that my car isn't safe to drive until it's fixed. I love the Edge and it's been a great vehicle but Ford needs to address this issue for all of their customers.