CapeDave

Unless just maybe that car was new enough that it had the new part? Or is that impossible because no new cars have the new part yet?

Wow. Ouch. Let's hope that "borrowed" steering wheel does not also have the issue. As much as I like many thing about this car, I would change it out in a hot second. I feel like I should have bought the X5

Again, I stand edified. In all my years as a wanna be car guy, I never heard that part mentioned ever. Which is why it was a mystery to me.

Oh, I did not know that. Thanks. Makes me feel a bit better.

So it would appear that there are at least three separate fixes. One computer fix, one replace steering wheel assembly and one "Clock Spring" which is still a huge mystery. When I buy a car new, it is because I expect a sealed unit. I do not want the engine swapped out, the steering wheel swapped out, or the transmission swapped out, to name a few. I want it to be correctly assembled from working parts the first time, at the factory. I realize that manufacturing is excellent, albeit not perfect. And yet I have never had an issue like this on a new car, and I have bought a few. More than most. Because like I said, when was the last time a Ford mechanic EVER swapped out a steering wheel? I am guessing probably never. Or very rarely. And bad enough my car was an unasked for BETA test of this crappy adaptive system, I certainly do not want to be a training ground for complex repairs.

Yeah, I did not want it either. But I figured it would work as advertised. Not this crap.

Funny, I find the steering to be up to my high standards when all is working and no warning lights are on I will try the sport setting to see what I think, I am curious. I think that many car owners are not Forum people. So it is very possible that they are heading right to the dealer with this issue rather than head here. I would estimate that there are between 10 and 100 with this issue for each individual here on this forum/thread. Also, my issue first happened at 2200 miles. And then was almost constant for awhile. And for the last three days one would have no way of even knowing there was an issue. So, it is intermittent to one degree or another and also prone to happening at different mileages. That said, I am very happy with the knowledge gained on this forum and the "progress" made. Still, Ford needs to step up. Beta testers of software often get a free copy of the software. What will we get from Ford?

Precisely I will try the sport setting in the gauge and report back tomorrow. I have never tried it. Sure would be nice if we could just turn this feature off completely. I would be interested to see how it drives with regular steering.

Ah, so you got the "clock spring" diagnosis too. They did not replace mine yet, so I cannot speak to whether that fixes it. My car has been perfect for about 3 days. I do not drive in Sport except by mistake. But it has been fine. No steering issues. No sounds. No warning lights. You KNOW that it will come on as I am about to take a trip to the store Also, dealer has not called my to say the part was in. Or for any reason. And so it goes.

It is the second part of what you said that appeals to me

Thank you! This is excellent information. I will make sure my dealer knows about it. Also, it seems a loaner is in order. If not for a situation like this then for what? All I got was "Call Enterprise". Ouch.

Yes, I agree. I see below some good hard information about the issue. That is great progress. I sure hope mine is a computer fix rather than part replacement. And I hope the same for all on here.

I would sure like to see some official response from Ford. Like the CEO. I spent over 2 years researching what car to buy. I now feel like I made a huge mistake. Funny, the warning light has not come on for almost 2 days. I do not know what to think. Good? Bad? Worse? I am thinking that there will be MANY more with this issue. I think every car with the set of options that includes adaptive steering will have this issue. Together we are strong.

I feels all your pain for sure! This is no fun at all. I would like to see some photos of this "steering harness" and learn about the actual problem. It seems to have two variations: 1. The scary warning comes on and not much else is changed. 2. The warning comes on and the steering wheel turns to the left and/or makes "grinding" noises. In my case, it turned 90 degrees to the left. No small matter. Mine also makes a clicking noise (very light) during "normal" operation. I hate this because why would Ford use a part that clicks ever? Also, that fact that the "fix" is to yank off the entire steering wheel assembly (something that I cannot imagine that Ford workers have much, if any experience at) means the likelihood for screwing up something else is high. I want a different car. I paid good money for this car, like we all did.

I have reported this issue as above. Had to cancel a road trip for business due to it just does not seem wise to do extra driving that is not very local. I wish Ford had let this "feature" gel for another year or two before doing us the "favor" of letting us beta test for them. Hint: if you have Ford Credit, you can go there to get your VIN number for reporting purposes. Saves a trip to the car, etc.

Make sure you do NOT delete that message. What a big mistake she made!

Curious as to how you have already fixed one car if the new part is not available until November 29th? Also very upset that my dealer happily let me drive off. What is the real deal with this issue? Car safe or not? I need to do a 2 hour drive tomorrow but cannot risk life doing it. DAMN this sucks.

Hi, I feel your pain. I had my car in yesterday for diagnostics on this same thing. They said, "I need a new "Clock Spring"." They were not sure about it and said they would order the part and then see what was up, and then judge if they needed to order a new steering wheel. I am heartbroken that my new car may get a new steering wheel, I kind of love this one! And she also said it would be in the shop a few days if that were the case They let me drive it out. I am very sensitive to how the car drives and it feels OK to me. But I may not take it on a long trip. If it did start not driving well I wold notice and take whatever action was needed. No loaner for me. That does not come with their standard warranty. Yuck. We are in this together, let's work to get this stupid issue solved 100%. Dave

Yup, not good. I am scared every day. Car goes in on Monday. I really do not want them to start doing crazy stuff to TRY and fix it. I just want the damn thing fixed, fixed right, and without breaking or even scratching anything else in the process.

This is part of the issue. It did not become apparent until the 3 or 4th day I drove the car. And it is a serious issue.

It may be defective. It may be due to poor design. The effect is the same. Unuseable. And I have let many friends of very different sizes try it and they "get it" right away. But the steering issue is way more safety oriented, so let's make this thread about that. Others are having the precise same issue. Safety first.

All the different seats in the different models make for a very confusing choice. Especially as my dealer never had these particular seats to test drive. Stay away from the "perforated" heated and cooled seats if you value your comfort!

Thanks. Good advice. Except the main reason for the uncomfortable seats is a metal rod that is not padded correctly, so it would be impossible for it to get more comfortable over time. But be calm and factual during negotiations is great advice

Ah, so that is what the light clicking is. I have heard it and I hate it. Before all the errors coming up, I kind of liked the steering. It seemed smooth and tight. But also, like some here, I hate new fangled tech. I can hardly believe that this "tech" is actually in the steering wheel itself. It all makes me feel very squirrely. And also like many here, I buy new to avoid this crap. If they tell me I will need to pay for a rental I may go ballistic. Not what I signed up for. I pretty much want them to take the car back and reverse the lease deal. Although I know I will not get back the RX350 I traded in It first happened to me about 2200 miles or so. And now the darn warning comes up 2 times per day at random. I do not know my build date but I picked it up after ordering it on July 18, this year. Choosing a car these days is very stressful. Will Ford step up?

I will check. Is that on the inside of the door?