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TSB 22-2254 2019-2020 Edge & Nautilus + Other Models: SYNC 3 - Various SYNC Symptoms, SYNC Screen Flicker, Echo/Robotic Voice Concerns, Temperature Not Displayed In Pop Up Screen - June 28, 2022

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This bulletin supersedes 22-2225.

 

Model:

Ford
2021 Bronco Sport
2020-2021 EcoSport
2019-2020 Edge
2020-2021 Escape
2020-2021 Expedition
2020-2022 Explorer
2019-2020 F-150
2020-2021 F-Super Duty
2019-2020 Fusion
2019-2021 Mustang
2019-2021 Ranger
2019-2021 Transit Connect
Lincoln
2020-2022 Aviator
2019-2020 Continental
2020-2021 Corsair
2019-2020 MKZ
2019-2020 Nautilus
2020-2021 Navigator

 

Summary

 

This article supersedes TSB 22-2225 to update the Service Procedure.

 

Issue: Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns including but not limited to:

 

• Sirius audio not functioning properly after a key cycle with active subscription

• Presets not responding or indicating properly

• Intermittent audio echo/robotic voice heard during a Bluetooth phone call

• Wi-Fi connection message pop-up every key cycle

• Frozen unresponsive touchscreen

• Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)

• Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only)

• Inoperative infotainment applications

• Poor/no AppLink function

• Apple CarPlay not launching on connection or a black screen when connected

• Voice prompts that skip or have short pauses while directions are being provided

• Sirius Travel Link™ not working properly with active subscription

• Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)

• Blank screen or frozen screen

• System states "In Michigan" when trying to select a Point Of Interest (POI) on the navigation system

• System scrolls through FM presets on screen when listening to Bluetooth or when on Android Auto/CarPlay

• Climate control features missing after previous update

• Temperature not displayed in pop up screen when increasing or decreasing temperature (2020-2021 Aviator/Navigator only)

• SYNC Screen Flicker (2020-2022 Explorer/Aviator and 2020-2021 Navigator)

This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.

 

Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:

 

• One of the following vehicle lines:

- 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus
- 2019-2021 Mustang/Ranger/Transit Connect
- 2020-2021 EcoSport/Escape/Expedition/F-Super Duty/Corsair/Navigator
- 2021 Bronco Sport
- 2020-2022 Explorer/Aviator

 

• Equipped with SYNC 3

• At least one of the following infotainment concerns:

- Sirius audio not functioning properly after a key cycle with active subscription
- Presets not responding or indicating properly
- Intermittent audio echo/robotic voice heard during a Bluetooth phone call
- Wi-Fi connection message pop-up every key cycle
- Frozen unresponsive touchscreen
- Solid blue screen when moving forward at speeds above 16 km/h (10 mph) (2019 vehicles only)
- Rear parking aid camera remains on the screen at speeds below 16 km/h (10 mph) (2019 vehicles only)
- Inoperative infotainment applications
- Poor/no AppLink function
- Apple CarPlay not launching on connection or a black screen when connected
- Voice prompts that skip or have short pauses while directions are being provided
- Sirius Travel Link™ not working properly with active subscription
- Remote start not able to be scheduled from FordPass or Lincoln Way (2020 vehicles only)
- Blank screen or frozen screen
- System states "In Michigan" when trying to select a point of interest (POI) on the navigation system
- System scrolls through FM presets on screen when listening to Bluetooth or when on Android Auto/CarPlay
- Climate control features missing after previous update
- Temperature not displayed in pop up screen when increasing or decreasing temperature (2020-2021 Aviator/Navigator only)
- SYNC Screen Flicker (2020-2022 Explorer/Aviator and 2020-2021 Navigator)

 

Special Tool(s)

 

SYNC 3 Universal Thumb Drive

 

 

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

 

Labor Times

Description Operation No. Time
Reprogram The APIM Using The SYNC 3 Universal Thumb Drive (Do Not Use With Any Other Labor Operations) 222254A 0.3 Hrs.

 

Repair/Claim Coding

Causal Part: 14G371
Condition Code: 04

 

Service Procedure

NOTE: For vehicles that are not currently at the dealership, the customer can also update their vehicle's SYNC 3 software via Wi-Fi or follow the instructions on www.owner.Ford.com or www.owner.Lincoln.com to update the SYNC 3 software.

1. Verify that the SYNC 3 universal thumb drive is titled SG3v202111 or later (later software levels will have a higher numerical value). Is the SYNC 3 universal thumb drive title SG3v202111 or later?

(1). Yes - proceed to Step 2.

(2). No - download the latest version of the SYNC 3 Universal USB Updater Application (1.0.2.3) under the Service Tips section of Professional Technician System (PTS) using at least a 32GB USB 3.0 flash drive or higher. The USB drive must be formatted to exFAT and FAT32. Review the instructions and use Scan for Updates and Update USB. Proceed to Step 2.

• If needed, this is a one time upload to the thumb drive. Downloading the files to laptop and updating the thumb drive could take up to 2 1/2 hours depending on internet speed. Once the thumb drive is updated, it can be used repeatedly to update all vehicles in this article.

2. Disconnect all customer connected universal serial bus (USB) items from all media hub locations in the vehicle.

3. Start the vehicle.

4. Insert the SYNC 3 universal thumb drive into the USB port on the media hub.

5. The module automatically updates with no user input required.

(1). Modules already at the latest software level indicate this after approximately 30 seconds.

(2). Module programming for a non-updated module does not need to be monitored and can take approximately 20-30 minutes.

(3). Once the reprograming has completed, the screen displays a message indicating the module is up to date.

6. Remove the SYNC 3 universal thumb drive when complete. The screen returns to the SYNC 3 home screen. Reconnect any of the customer USB items. No vehicle or system restarts are required.

 

PDF download link...

 

TSB 22-2254 - 2019-2020 Edge & Nautilus, Other Models - SYNC 3, Various SYNC Symptoms - June 28, 2022.pdf

 

Edited by Haz
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