HappyFordGuy Posted May 27 Report Share Posted May 27 (edited) The recall states: "On your vehicle, the infotainment screen may freeze followed by a black screen and a system reboot. If this occurs during a backing event, the rear-view image may be frozen, missing, or delayed. Safety Risk A frozen rear-view camera display an image while in reverse can create a false representation of where the vehicle is relative to its surroundings, increasing the risk of a crash. Remedy When the remedy is available, Ford Motor Company will send a letter to inform you to contact your dealer to schedule a repair. The remedy is anticipated to be available in the third quarter of 2025." Couple days ago while reversing, my infotainment screen froze and then went to black screen and then rebooted and then kept doing this. Now its just shows black screen and reboots and then black screen again. I cant use my AC/HEAT/REAR VIEW CAM etc..I went to the dealership and they charged me 200 dollars to look at it and then told me that they have to replace the APIM for 2400$. My vehicle is at 68k kilometers as my work commute is long so i have no warranty. I showed them this recall and they just said it’s not related and that the recall is not ready. I take very good care of my vehicle and this is hearbreaking to see how I have to pay so much for this that should be fixed by the recall. What can I do about this? Will other dealers be able to help me?Will I even be able to get this fixed under the recall? Edited May 29 by HappyFordGuy Had wrong information 1 Quote Link to comment Share on other sites More sharing options...
fishx65 Posted May 28 Report Share Posted May 28 If your Edge is part of the recall I'd definitely take it to a different dealership. I got the notice for this recall but haven't taken my 22 in yet. 1 Quote Link to comment Share on other sites More sharing options...
Wubster100 Posted Tuesday at 12:36 AM Report Share Posted Tuesday at 12:36 AM It is an advanced notice. The remedy is not officially available yet. This post will be updated when the Full Dealer Bulletin is released: https://www.fordedgeforum.com/topic/34007-safety-recall-25s49-2021-2024-edge-2021-2023-nautilus-other-modelsmodel-year-vehicles-rear-camera-screen-software-update/ https://static.nhtsa.gov/odi/rcl/2025/RCLRPT-25V315-2916.pdf The Ford process is capable of determining which software part numbers have been installed in production and service. Affected vehicles are equipped with SYNC 4 software versions between 1.7 and 1.9. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 157,506 Edge vehicles are affected. 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.