shumax

Update: We've driven the car just at 300 miles. I've been checking the oil every 3-4 days and it's been fine, until today. I checked the oil - cold engine. The oil level is at the first hole in the dipstick. So, it's gone from the top hole to the bottom hole in about 80 miles. You can imagine the feeling I had when I saw that. I'm not touching it. It's going back to the dealer tomorrow to have them check the oil after it's sat for an hour. Part of me wonders it it's slightly normal on a "new" engine, to burn some. But, given the history with this engine, I'm not as willing to accept that. Any thoughts? Shumax

I agree. As I started this post, I remain optimistic even though the track record is against me. Time will tell and, worrying about it, is a waste of time. I will drive it, see how it goes, and go from there. Thats all you can do!

You are comical. Wrong oil weight would not cause that sort of an issue in 9,000 miles. I've been around engines long enough to know that. There is no way. I mean, seriously. If you were in my shoes, you'd feel a similar way. Because you aren't there, don't defend it. Your pontificating on behalf of Ford is ridiculous. Ford has an issue with the 2.7 Eco motor; it's a well known issue across the F150 and Fusion forums. This isn't a "one off" issue. There is no way poor treatment on the part of the prior owner contributed to the issue. Ford had an issue, as outlined in the TSB's, that led to this issue. It's as simple as that. You're making more out of it than is there. I will not argue with you on a forum. It's ridiculous. Enough... Shumax

Are you kidding me? Haha. The first major engine repair occurred at 9,000 miles. The second, with me, at 19,500. There is no plausible reasoning for that kind of performance. I will gladly blame Ford for that, thank you. Oh yea - prior owners? 70 years old. I highly doubt they contributed to the engines demise...

Actually, that's not correct. I bought it from a dealer that represents Ford, too - it was a mega dealer. If I had bought it direct from Ford, they would not have cared as they told me that three times when I inquired. Without extended care (ESP), no rental is provided - even as "goodwill." That's their policy. Only when my dealer got involved would they cover it...

Drove it 100 miles so far. Starts and runs fine. Does "smell" like a new car - an odd sensation given it has 19,500 miles. We need to drive it more to be sure; however, so far, it seems ok. Will change the oil at 3k and will vary the driving conditions along the way. Overall, very happy with my dealer. I'm not sure how to feel about Ford. I had $400 of a rental on me before my dealer stepped in. Ford CS was complete BS. I called and pled my case 4 times; they blew me off each time. I'm a repeat buyer, but doubt I will be in the future. That said, they put a new engine in the car. Then again, they were obligated given what happened. Should I be happy about that? I don't think so. I think I should be accepting of it - that's what the warranty is for. My dealer is what made this better. I wish they sold more than Ford because, right now, I'm not interested in another car from Ford in the future. The entire process has jaded me and caused me to hate seeing the vehicle every time I walk in our garage. Time will heal that, I am sure. I'm just glad it's done and seems to be going the right direction... Shumax

Vehicle sees snow, but I have dedicated Blizzak's and rims for that. I need something that is smooth, quiet and has good life to them. They need to be good in rain and light snow, in case my wife gets caught in them. I can tell you that what came on it, won't happen again. At 20,000 miles, they won't make it next spring. That's sad. Shumax

Got the vehicle back this morning. Only drove it two miles from the dealer to work. Other than the inside being dirty from someone eating inside it, as well as having mud on their pants, it seems fine. Will be driving it more in the next few days. They told me no break-in needed. Just change the oil at 3,000 miles. Any thoughts? Shumax

Getting close...

The TC looked fine to me. The tech even commented it looked ok, but it was mated in such a way that it caused damage. I tagged out on it in my mind, at that point, sort of frustrated with all that's been going on and didn't want to be a toad to the tech over it. I plan to stop by tomorrow to see how it's coming along. It went in on 9/10 and it's still in surgery. What a process Ford puts them through to validate the repair. It's really only been since Monday that they had the engine. Shumax

So, the torque converter was mated to the engine more so than usual. Removing it damaged the torque converter. So, that has to be replaced...at least. Delays the process at least a day...

Ugh!

More fun

Guys. That photo was of the old engine in the bay. The new engine had the oil pan on and sealed ...

More

Thank

Here we go...

They keep saying it will be a long block. We will see....

Ford required the dealer to pull the valve cover, and drop the oil pan, and submit photos. New engine should be approved today. Should get the new engine by Friday. Put it in on Monday...

https://www.builtrightind.com/engineering/2017/6/17/psa-2016-ford-f-150-27l-ecoboost-engine-failure If you google 2.7 ecoboost engine failure or replacement, you will find information. Look, $hit happens and I get that. Its not like 6 engines out of 10 are being replaced. On a large scale, its small is my guess. Doesnt make you feel any better when you are one that is impacted, but I have enough sense to know better. $hit really does happen. My dealer has had 3 now and I am 4. One was a Fusion Sport. The rest were trucks. I am the first Edge. This is a small town dealer. Imagine what the large dealers in a metro area see. Thrilled you have had good luck. On my Explorer Sport, the 3.5 Eco has done well in 110,000 miles. Did have a turbo replaced under warranty early on but thats been it, largely...

Ford has asked my dealer to remove the oil pan and heads and submit photos of it taken apart. I have no more details than that - my wife spoke to them. They are doing that Monday. Ford would not authorize a rental - even under goodwill. They punted me to my dealer. Because I did not buy it there, they arent as willing. I have some leverage as my company vehicle is a Ford and I have spent $8-$10,000 there in repairs over the last several years and referred people in, too. They recognize that and have not said no. They want to wait and see what Ford says after they pull the engine. I am not upset with my dealer at all. I get it and appreciate what they are doing thus far. Ford? Not happy. I appreciate they dont have to provide a rental; however, given this is the second major engine issue in 20,000 miles, and I am a loyal customer, they should at least help in some way. My opinion. Should know more on Monday or Tuesday. I plan to create a website to document my experience. I see a few others have on the 2.7eco, too. Shumax

New.

Could not agree more about the dealer. I feel they did not offer full disclosure and had an obligation to. But, it came down to time, $ and frustration. I hope you are right about the repair. If it is done well, all should be fine. Will know more by Friday as my dealer is talking Ford about it today. Will update it more as I know more...

Let me take you through this more, 1004ron. I purchased the vehicle, used, about a year ago. I bought it from a dealer 3 States away because they had EXACTLY what my wife wanted and the price was good. At the time, it was a year old with around 10,000 miles on it. I got it for $11,000 less than new. Seemed like a good deal given it was EXACTLY what my wife wanted. I asked a lot of questions about the car online/via phone. They sent me a Carfax report that told me it went in for a low oil light. I questioned that and they told me it was not reset when the oil was changed and that was it. I have that in writing. On my drive home in the vehicle, I noticed a rattling under the car. I took it to MY Ford dealer and it was a trim panel that was easily fixed. While in, because I know the manager well, he pulled the Oasis report. That's when I learned what the oil light was all about - it was burning oil, threw codes and eventually needed to have the cylinder heads replaced. Understand, none of this was disclosed to me BEFORE I bought it and even when I questioned the light. They knew about it as it was repaired at their Ford dealership. It's all very clearly documented on the Oasis report. Crystal clear - I have a copy of it. I called the dealer and raised a fuss and they basically told me to f-off. I'm dumbing it way down, but I was left with hiring an attorney and fighting it. Given I had the OEM warranty, I swallowed hard and moved on as I didn't want the hassle, or the expense. At the time, it wasn't worth it to me. So, that's the back story. The car lost $11k of it's value in year one, which is when I bought it. It then lost $8k in value in year two, which is when I owned it. The current market value, trade in, is $27k in great shape and it is, sans the engine. If you can find a dealer willing to give me more, by all means, direct me! HAHA. Otherwise, I'm going on what two dealers told me and what I see online. I don't know what else to go by. Be that as it may, I'm not trading it in for even $30k if I can avoid it. Otherwise, I need to come up enough money to buy a $44-46k (what she has her eye on in an RDX, CX9, Volvo S60, etc.) car as I doubt my wife will stomach another used car given the ordeal with this one. So, where did I get "screwed?" I got screwed by the selling dealer, who didn't disclose to me the real issue around why the light was on, despite my asking and even following up on it for clarity around the situation. That's a serious screwing, if you ask me. Ford should do right to fix this situation as the original repair was made by a Ford dealer. Shumax

The selling dealership was a Toyota dealership that also sold Ford's. It's still covered by the OEM Ford warranty, so I don't know why it wouldn't be covered? Our Ford dealer told us yesterday that the engine is covered for 5 years or 60,000 miles. It went into service on 9/30/16, so there is plenty of life left in the OEM warranty as the car only has 19,500 on it at this point. The dealer that performed the first repair - replacing the cylinder heads - was the Ford dealership at the dealer I bought it from. I.E., it's a large dealership that has Toyota, Ford, etc. Many brands. Am I missing something here? I mention the depreciation issue more as a surprise. I planned to keep the vehicle for 10 years, so I wasn't concerned about the depreciation in the first 2-5 years - frankly, all ten. I'm just surprised it depreciated that much, that quickly. Suddenly, I don't have as much equity in the car should I want to trade it in after the repair is finished. If it lost $8,000 in a year, I paid $666/a month to drive it. That's quite high, at least in my mind. I suppose one could debate me on the depreciation; that's fine. I'm just not happy that I'm now in this spot (major repair could lead to lack of trust and thus trading it in), during a time the car is depreciating most. I have less equity if I trade it in. That's my biggest concern. If I trade it in and get $27k for it, I need another $17k to buy a new one. Yuk. Shumax