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Haz

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Posts posted by Haz

  1. @eric1: You are correct that in the text you quoted, I should've included the word 'valve" after "EGR" to be consistent with that previously attached "Exhaust Gas Recirculation (EGR) Valve" Workshop Manual section...

     

    image.thumb.png.14a18e94cf50c565329be9ce494311ba.png

     

    I regret that my omission of the word "valve" unnecessarily lengthened your path toward resolving your Edge's issue.

     

    Good luck!

     

    • Like 2
  2.  
     
    SSM 52729 - 2022-2024 Ford Edge ST - AWD - 2.7L - Adaptive Cruise Control (ACC) - Cruise Control Deactivates With Illuminated ABS Light And Various Brake And Driver-Assist Warning Indicators, DTCs U3000:49 Stored In The ABS And U0415 In The PSCM
     
    Some 2022-2024 Ford Edge ST vehicles equipped with all wheel drive (AWD), a 2.7L engine, and ACC may exhibit cruise control deactivating with an illuminated anti-lock brake system (ABS) warning light flashing and various brake and driver-assist warning indicators. Diagnostic trouble codes (DTCs) U3000:49 may be stored in the ABS module with U0415 in the power steering control module (PSCM). This may be due to the software in the ABS module. To correct this condition, reprogram the ABS module using the latest level of the Ford Diagnosis and Repair System (FDRS) tool. Refer to the Workshop Manual (WSM), Section 206-09 Anti-Lock Brake System. For claiming use the causal part number 2C219 and applicable labor operations in Section 2 of the Service Labor Time Standards (SLTS) Manual.

     

    • Like 5
    • Thanks 1
  3.  
     
    SSM 52727   2024 Ranger/Nautilus - Inoperative Global Opening/Closing Feature
     
    Some 2024 Ranger/Nautilus vehicles may exhibit an inoperative global opening/closing feature. Refer to the Workshop Manual (WSM), Section 501-11 for normal diagnostics. If normal diagnostics do not resolve the issue, inform the customer that Ford is currently working on a solution for this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

     

     

    Feature description from 2024 Nautilus Workshop Manual...

     

    Global Opening /Closing

    The remote control can be used to operate the windows when the ignition is off and the accessory delay feature is not active. Within a short time after unlocking the vehicle doors with the remote control transmitter, press and hold the unlock button on the remote control transmitter until the windows begin opening. The windows automatically open. To close the windows. Within a short time after locking the vehicle doors with the remote control transmitter, press and hold the lock button on the remote control transmitter until the windows begin closing. The windows automatically close. Pressing the lock or unlock button while the windows are moving (in either direction) stops window movement.

     

    This feature can be enable or disable via the touchscreen. For information regarding this feature, refer to the Owner's Literature. The content can be found in the Windows section.

     

     

    Attached below as PDF documents are the above-mentioned normal diagnostic procedures...

     

    Power Door Window Initialization - General Procedure - 2024 Nautilus Workshop Manual.pdf Diagnostic Pinpoint Test I - The Global Open-Close Function Is Inoperative - 2024 Nautilus Workshop Manual.pdf Driver & Passenger Door Modules - Wiring Diagram 100 - 2024 Nautilus.pdf

    • Like 2
  4.  
     
    SSM 52722 - 2019–2024 Ford And Lincoln Vehicles - Equipped With SYNC3 - Various FordPass/LincolnWay Connectivity Concerns With DTC B156D:89 Stored The Telematics Control Unit Module (TCU)
     
    Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system (GPS) reported through FordPass/LincolnWay, problems with remote commands being performed through FordPass/LincolnWay, incorrect data/information reported on FordPass/LincolnWay. These symptoms will be accompanied by diagnostic trouble code (DTC) B156D:89 in the TCU. This may be due the accessory protocol interface module (APIM) software. To correct the condition, update the APIM software.

     

    • Like 4
  5. With emphasis added...

     
     
    SSM 52724 - 2024 Nautilus, 2025 Explorer/Police Interceptor Utility - Right (Passenger) Exterior Mirror Does Not Unfold After The Vehicle Is Unlocked
     

    Some 2024 Nautilus and 2025 Explorer/Police Interceptor Utility vehicles may exhibit a symptom where the vehicle's right (passenger) exterior mirror does not come out of the folded position after the vehicle is unlocked. This may be due to a software concern within the driver's door module (DDM) and passenger's door module (PDM). If the mirror unfolds after pressing the mirror fold button in the vehicle twice, inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in Q4 2024. Replacement or reprogramming of the DDM and PDM will not resolve this condition at this time. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available. If the mirror does not unfold after pressing the mirror fold button in the vehicle twice, refer to Workshop Manual (WSM), Section 501-09 for further diagnostics.

     

    • Like 1
    • Like 3
  6. The U.K. Ford Owner Support website provides Service and Oil Change Intervals by submitting the vehicle VIN and current odometer reading.

     

    From the above-linked web page...

    When should I get my car serviced?

    Service intervals vary by vehicle model and engine type, but are specified in the Service Portfolio supplied with your vehicle and can also be found in our maintenance schedule portal. For further enquiries please contact your local Ford Dealer who is best placed to confirm the exact schedule for your vehicle and also advise of any recall or service actions that may be outstanding on your vehicle. For more information, check our Service & Repair pages.

     

    If you've already found that information lacking, hopefully, your dealer Service Department can provide you a Scheduled Maintenance interval guide.

     

    Ford offers subscriptions ($26.34 for 72-hours, $341.20 for 30-days, $2,834.95 for 1-year) for online access to the following information...

     

    image.png.0628f1e4292df91eb664d745e18db015.png

     

    It's worth noting that indicating the United Kingdom as your country on the initial landing page eliminates the subscription offer...

     

    image.png.a8ef1a5afbe8e28843c486f0f87cef19.png

     

     

    As an alternative, attached below and in an immediately following post as PDF documents are U.K. procedures for the fluid maintenance you look forward to performing on your 2018 AWD 2.0L EcoBlue 6-Speed PowerShift Edge...

     

    Oil Pan - Removal and Installation - 2.0L EcoBlue Diesel - 2015-2022 Edge Workshop Manual - U.K Edition.pdf Engine - System Operation and Component Description - 2.0L EcoBlue Diesel - 2015-2022 Edge Workshop Manual - U.K Edition.pdf Power Transfer Unit - Overview - 2.0L EcoBlue Diesel - 2015-2022 Edge Workshop Manual - U.K Edition.pdf Engine Cooling System - Specifications - 2.0L EcoBlue Diesel - 2015-2022 Edge Workshop Manual - U.K Edition.pdf Power Transfer Unit - Fluid Specifications - 2.0L EcoBlue Diesel - 2015-2022 Edge Workshop Manual - U.K Edition.pdf Rear Differential - Fluid Specifications - 2.0L EcoBlue Diesel - 2015-2022 Edge Workshop Manual - U.K Edition.pdf

    • Like 2
  7.  
     
    GENERAL SERVICE BULLETIN
    Various Vehicles - Exterior Lighting Concern Analysis
    24-7068
    09 July 2024
     
     

    This bulletin supersedes 23-7106. Reason for update: revised Service Information

     

    Summary

    This article is designed to provide examples of exterior lamp conditions/damage to assist in determining if the condition is warrantable/non-warrantable. Refer to the latest version of the Warranty and Policy Manual for the latest exterior lamp warranty coverage.

    Use this article to assist in determining warrantable exterior lighting concerns.

     

    Service Information

    Exterior lamps are vented to allow accumulated water vapor to be expelled and accommodate normal changes in pressure inside the lamp. This vent system allows accumulated vapor to be expelled from the lamp over time. The vent system continuously operates even when the lamps are not powered on, however, it is most effective when the lamps are powered on and while the vehicle is in motion.

     

    A fine mist or white fog, frost, condensation on the interior side of the lamp lens can be a natural by-product of this vented design. This is normal during cold, wet (rain), damp (humid) conditions or after a carwash. The thin mist eventually clears and exits through the vents during normal operation.

     

    Normal condensation (non-warrantable) is defined by a fine mist or white fog, frost on the interior side of a lamp lens that may include small droplets of liquid up to 2mm in diameter. This condition is not time limited and is not warrantable if the criteria is met. Other Non-warrantable conditions:

     

    • Scratches/scrapes/cracks, etc.

    • Modifications

    • Paint transfer marks on the lamp assembly

    • Lamps/reflectors/attachments which are loose, cracked, or broken

     

    Water leak (warrantable) is defined by lamps that exhibit streaking and droplets of liquid larger than 2mm in diameter on the interior of the lens or pooling of water at the bottom of the lamp.

     

    Condensation is most prevalent during the fall and springtime. High humidity and substantial fluctuation in temperature between morning, day, and night can result in more moisture within the lamp. Clearing times are increased during the changing seasons. The time required to clear the condensation may vary drastically based on the size, shape, location of the lamp on the vehicle, amount of time the lamp is on, and the atmospheric conditions that the lamp is exposed to. Customers with short commutes will experience a longer time for the lamp to clear. A customer may explain "the fogging appears and disappears", this is normal.

     

    If a defect exists and wet/humid conditions continue, the lamp condition will escalate to a water leak as described above.

     

    For warranty repairs, use the lowest level service part rather than an assembly replacement. Such components may include mirror signal lenses and puddle lamps which are often serviced separately from the mirror assembly. Prior to warranty analysis, thoroughly clean and dry the outside surface of the lamp assembly.

     

    Aftermarket/Counterfeit Lamps

    Aftermarket lamps may be installed on a vehicle after collision damage repair. Aftermarket lamps tend to mimic the appearance of an original equipment manufacturer (OEM) lamp but often lack quality and performance of an OEM lamp. Aftermarket lamps are more prone to water leaks and operational malfunction. If a lamp is found to be aftermarket, it cannot be replaced under warranty. An original equipment Ford/Lincoln part will have the brand logo imprinted (Figure 1) in the lens and housing.

     

    Figure 1

    imagen2.dll?id=E437474_EUR&w=580&t=JPG

     

     

    Examples Of Normal Condensation (Figures 2-5) - Do Not Replace Under Warranty

     

    Figure 2 - not warrantable

    imagen2.dll?id=E437475_EUR&w=580&t=JPG

     

    Figure 3 - not warrantable

    imagen2.dll?id=E437476_EUR&w=580&t=JPG

     

    Figure 4 - not warrantable

    imagen2.dll?id=E308494_EUR&w=580&t=JPG

     

    Figure 5 - not warrantable

    imagen2.dll?id=E437477_EUR&w=580&t=JPG

     

     

    Examples Of Water Leaks (Figures 6-8) - Warrantable

     

    Figure 6 - example of water leak (large droplets) - warrantable

    imagen2.dll?id=E437478_EUR&w=580&t=JPG

     

    Figure 7 - example of water leak (streaking) - warrantable

    imagen2.dll?id=E437479_EUR&w=580&t=JPG

     

    Figure 8 - example of water leak (pooling at bottom) - warrantable

    imagen2.dll?id=E437480_EUR&w=580&t=JPG

     

     

    Examples Of Other External Lighting Concerns (Figures 9-15)

     

    Figure 9 - example of parting line - not covered under warranty

    imagen2.dll?id=E437481_EUR&w=580&t=JPG

     

    Figure 10 - example of modification (silicone) - not covered under warranty

    imagen2.dll?id=E308507_EUR&w=580&t=JPG

     

    Figure 11 - example of external impact damage - not covered under warranty

    imagen2.dll?id=E308500_EUR&w=580&t=JPG

     

    Figure 12 - example of modification (hole drilled) - not covered under warranty

    imagen2.dll?id=E308506_EUR&w=580&t=JPG

     

    Figure 13 - example of peeling hard coat - warrantable

    imagen2.dll?id=E360590_EUR&w=580&t=JPG

     

    Figure 14 - example of "crazing" - warrantable

    imagen2.dll?id=E308505_EUR&w=580&t=JPG

     

    Figure 15 - example of distorted logo lamp - warrantable

    imagen2.dll?id=E308510_EUR&w=580&t=JPG

     

    © 2024 Ford Motor Company

    All rights reserved.

    NOTE: This information is not intended to replace or supersede any warranty, parts and service policy, workshop manual (WSM) procedures or technical training or wiring diagram information.

     

     

    • Like 1
  8. Welcome to the Forum, @SV101!

     

    Presumably, your dealer found evidence on the bumper cover and/or the Cruise Control Module (CCM) that the bracket breakage and ruined CCM was the result of a collision of some sort.

     

    Electronic modules that have been physically dropped are always to be replaced, so if the CCM suffered an impact sufficient to fracture its mounting bracket, then the CCM must be replaced. 

     

    You are not being "ripped off".

     

    The following images describe the auto-braking feature your Edge's optional Co-Pilot 360 package provides...

     

    2022Edge-Technology-AdaptiveCruiseControlwithStopandGoandLaneCentering.thumb.jpg.9bdad378389ca71d969eef55a17fbc27.jpg

     

    AdaptiveCruiseControlwithStop-and-Go-FullerDetail.thumb.jpg.c70b0a2350e73ebbbcbb58099e184e40.jpg

     

    You may want to explore submitting a claim to have the repair cost paid under the collision coverage of your auto insurance.

     

    Good luck!

     

    • Like 3
  9. Welcome to the Forum, @SandyT!

     

    2020 to current Model Year - Wireless RF Key Pad Instructions are attached below as a PDF document...

     

    Per the instructions, KB3Z-14A626-B is for vehicles built with factory remote start.

     

    Good luck!

     

     

    Multiple Vehicle Lines - With Keyless Remote Entry System.pdf

     

    Wireless RF Key Pad Diagnosis Guide.pdf

    • Like 2
  10.  
     
    SSM 52697   2024 Nautilus - "Blind Spot System Fault" And "Cross Traffic System Fault" Displayed In The Message Center With DTC B159C:78 In The SODR
     
    Some 2024 Nautilus vehicles may exhibit "Blind Spot System Fault" and "Cross Traffic System Fault" displayed in the message center with diagnostic trouble code (DTC) B159C:78 stored in the side obstacle detection control module RH (SODR). If this condition occurs, follow Pinpoint Test M in section 419-04B Side and Rear Vision of the Workshop Manual. If diagnosis leads to the removal of the rear bumper cover, inspect the inside of the bumper cover for any labels near the location of the SODR that may be blocking its field view and remove if found. If no labels are found blocking the SODR, continue with normal diagnosis.

     

     

    image.png.ff9ea6944a688f10e8d0152fb1d85620.png

    • Like 1
  11. image.png.bc89dd87687dd619958c2cded5e5fe4e.png

     

    Announcing:  Dealer Software Support (DSSH) Hotline for SYNC3 & SYNC4 - Accessory Protocol Interface Module (APIM) Programming Errors

     

    Target Dealer Group: All Ford & Lincoln Dealers

     

    Target Audience: Dealers, General Managers, Fixed Operations Directors, Service Managers, Parts Managers, Service Advisors, Technicians;

     

    Target Dept(s): New Sales, Used Sales, Ford Pro, Finance, Parts, Service, Model e, Warranty, Training;

     

    ACTION REQUESTED

     

    Ensure your service teams are aware of the new Dealer Software Support Hotline for SYNC 3 & 4 – Accessory Protocol Interface Module (APIM) Programming errors

     

    To engage, Technicians and vehicles will need to be available to assist with diagnosis

     

    Technicians will be asked to provide a phone number that provides direct access to them to support the Rapid Response

     

    SUMMARY

     

    Software Diagnosis & Repair Is A Pain Point for our dealers and our customers. Vehicle software related repairs are difficult for dealerships and technicians. Complicating factors include loading software updates, intermittent SYNC issues, and the significant time the technical assistance escalation process can add to repair completion. Ford is committed to improving responsiveness and support for these repairs.

     

    DETAILS

     

    Program Launch Guidelines

     

    Ford will provide a dedicated team to man a Dealer Software Support Hotline (DSSH) that has support from a cross-functional team of Ford experts for software-related concerns. This Hotline is to be used for:

     

    2023 & 2024 MY vehicles with SYNC-related concerns

     

    DSSH team will provide:

     

    • Enhanced rapid response to Technical Support Requests (TSR) related to SYNC diagnosis and repair, with the following goals:.

     

    Initial response to TSR within 15 minutes

     

    Repair direction provided within 4 business hours

     

    Objective to resolve within 2 business days

     

    Module programming support for SYNC modules (APIM)

     

    Repair guidance for replacement of SYNC modules (APIM)

     

    Dealer Partner Request

     

    The DSSH program will launch with all Ford and Lincoln dealerships.

     

    As participating dealership partners:

     

    • Ensure normal diagnosis and internal escalation have been completed prior to submitting SYNC-related concerns, using a single point of contact to submit for help via a TSR

     

    What Is Changing

     

    • SYNC TSRs will be routed directly to the DSSH team for rapid diagnosis and development ofrepair solutions

     

    Requesting technician & vehicle availability to discuss concern

     

    Requesting a phone number with direct access to technician

     

    Access to manually generated Repair Validation Codes (RVCs) will be removed - RVCs will be provided by the DSSH team. Note: Automatic RVCs generated via SYNC Guided Diagnostics remains in place.

     

    SYNC Engineering support is prioritizing diagnosis of complex concerns and prevention of recurrence of systemic issues

     

    RESOURCES

     

    SSM 52675 -- SYNC3 - Accessory Protocol Interface Module (APIM) Programming Error...

     
     
    SSM 52675   2019-2024 Various Vehicles - SYNC 3 - Accessory Protocol Interface Module (APIM) Programming Error - "INSTL_ERR12" Using FDRS Or Stuck On "Updating System Software" Or No Response From The Vehicle When Using The Universal USB Updater
     
    Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System, or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified checked in the SYNC tab of PTS, or using the center display screen, Settings > General > About. To correct the condition run the universal USB updater. If unsuccessful, using the latest software version of the Ford Diagnosis and Repair System (FDRS) scan tool, run the service function "APIM - Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as module reboot is detected, immediately initiate APIM module programming by inserting the universal USB updater. The APIM Screen should display "successful APIM update" when complete. If process does not complete as expected, retry 1x.If the concern persists, then raise a Technical Support Request for assistance. Do not replace the APIM prior to contacting Technical Support.

     

    • Like 3
  12. When the Workshop Manual diagnosis and testing section mentions Transmission Fluid leakage, it initially describes external-to-the Transfer Case leaks, not Transmission Fluid passing into the Transfer Case, however, under Analysis of Leakage, overfilled PTU fluid is assigned to a need for replacement of intermediate and input shaft seals (emphasis added) ...

     

    image.png.501a49fd0af7fb904b8b3440db79bee2.png

    image.png.76c98b38556928882362462b08f42f0d.png

     

    Analysis of Leakage (Partial)

    The power transfer unit may leak different color fluids, automatic transmission fluid and a brown/black gear lube for power transfer unit fluid. The power transfer unit seals prevent these types of fluids from leaking. Its important to note the color of fluid leaking to determine the most appropriate service procedure.

    NOTE: Remove and replace leaking seals using the information found in the appropriate procedure. The specified tools called out in this procedure allows seal replacement without causing damage to the power transfer unit casing/drive gear.

    NOTE: Replace the intermediate shaft seal any time the intermediate shaft is removed.

     

    Power Transfer Unit Leaks From the LH Side

    If the leak is automatic transmission fluid, the compression seal needs to be replaced.
    REFER to: Transfer Case (308-07C Transfer Case - 2.7L EcoBoost (238kW/324PS), Removal).
    REFER to: Intermediate Shaft Seal (308-07C Transfer Case - 2.7L EcoBoost (238kW/324PS), Removal and Installation).

     

    If the PTU fluid is overfilled, replace the intermediate shaft seal, LH input shaft seal and the RH input shaft seal.
    REFER to: Transfer Case Input Shaft Seal (308-07C Transfer Case - 2.7L EcoBoost (238kW/324PS), Removal and Installation).
    REFER to: Intermediate Shaft Seal (308-07C Transfer Case - 2.7L EcoBoost (238kW/324PS), Removal and Installation).

     

    Related Workshop Manual sections are attached below and in an immediately following post as PDF documents...

     

     

    Transfer Case - 2.7L EcoBoost - Diagnosis and Testing - 2017 Edge Workshop Manual.pdf Transfer Case - 2.7L EcoBoost - Removal - 2017 Edge Workshop Manual.pdf Transfer Case Intermediate Shaft Seal - 2.7L EcoBoost - Removal and Installation - 2017 Edge Workshop Manual.pdf Transfer Case Intermediate Shaft Bushing - 2.7L EcoBoost - Removal and Installation - 2017 Edge Workshop Manual.pdf Transfer Case - 2.7L EcoBoost - Power Transfer Unit - Overview - 2017 Edge Workshop Manual.pdf Transfer Case - 2.7L EcoBoost - Installation - 2017 Edge Workshop Manual.pdf

    • Like 1
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