Samurai Edge

This is another vote for Best Ford, Nashua, N.H. being renamed to " WORST Ford ". These people are unprofessional and unethical. Purchased vehicle from this dealership in 2020, along with an 8 year extended warranty. Had a warranty issue occur a couple of months ago and they flat out refused to submit a warranty claim. They told me lie after lie as to the reasoning why Ford Corporate would not accept a warranty claim on my car. Every time I pushed back that their reasoning was ridiculous, they gave me another lie. How do I know they lied? I called Ford Corporate and confirmed that everything that the Service Advisors, Assistant Service Manager, Service Manager and the General Manager told me was lie. The last lie was when the Best Ford General Manager told me was that they did submit a warranty claim. I followed up with Ford Corporate and they told me no such claim was ever submitted. To top this all off, instead of replacing the part, they decided to repair the part because " that is what we do ". Due to the repair, they charged me around 12 times what the replacement would have cost. Ford Corporate wanted to know why they refused to file the claim, why they didn't just replace the part, and that my issue would have been covered IF a warranty claim was submitted. Per Ford Corporate, I am seeking help from another dealership.

I don't think they are " one-time use " either but Ford is being cautious. It's like saying, on older cars, every time you change the oil you have to change the oil drain plug gasket. Not a true statement. It's very tight in there to remove that PTU cover plate without moving anything else. I chose to buy a MityVac unit specifically for vacuuming out the gear fluid. Sucked it almost dry. I used another MityVac unit, so I didn't have to clean them in-between same-time uses for the PTU, to pump the new gear oil in. Took the correct amount of fluid as specified in the manuals. ( That's why I said it sucked it dry ) And, of course, a lot less messier.

Rats / Mice are known for eating through the wiring insulation. Very common if the insulation is soy-based, a method of going " green " by replacing an oil-based product with a natural-based product.

Without a picture, and without looking myself, are you referring to the plastic plugs / buttons manufactures typically use to hold panels in place? I believe you are. Couple of places you can get them: 1. Ford dealer 2. Local hardware, Home Depot, Lowes, etc. My local hardware stores have them. Just bring the old one with you so you can match the right size / style to the on you need. 3. Amazon has a number of kits with different types of these plugs / buttons you can buy for relatively little money, like $13 for 190 pieces

Update: I changed my RDU & PTU fluids recently. I was surprised to find the RDU actually had a drain plug. Not all cars do. While I filled it up simply as boostededge said above, I pumped it in using a pressurized device and it actually took the full amount as specified in the manual. As for the PTU, I sucked the old fluid out using a vacuum device and pumped fluid in using the same pressurized device I used for the RDU, and again, it took the full amount as specified in the manual. As far as whether or not the PTU has a cooler, I'm wondering if a PTU cooler is installed where original vehicle destination is a dealership in the hotter climates of the country. IE; NorthEast US has colder climates than Arizona so I would expect, maybe, that would be why Arizona would get a PTU cooler and the NorthEast does not. (?)

A little more clarity needed. Are you saying you put your hands on the tire and then rotate the tire forward and backwards? When doing this you get the clicking sound? What happened to the clunking sound? These are completely different noises. As far as the clicking sound, check the cv joints / boots and check your brakes. The brake pads may be loose in the calipers. As far as the clunking sound, this sounds more like something transmission related. Check your driveshaft, universal joints, mounting points and check your torque mount.

My 2020 Edge ST came stock with 245 /50 R20 Hankook Ventus S1 Noble2 tires. Definately not a performance tire. Comfortable ride. Must be why I replaced them with performance summer & winter tires. With only 3000 miles on the Hankooks, I just need to find a local buyer

When was the last time the car had a proper alignment and the steering and suspension were checked for damage?

You are asking the same question over and over again. As I stated in the “ Will it Fit “ post, there is a tire calculator available on-line that can answer your question on what can and can’t not fit. Just search for tire calculator. I do not remember the link off hand

Using the correct tire calculator, the system will tell you what will and what won’t fit. You will need to do some measuring related to wheel depth, tire clearance, etc. to get a baseline for fitment. The calculator system has all the simple directions to complete the calculations. Once you establish the baseline, you can play with the numbers and get your answer. You can get new wheel size and offset as well as tire size. Whatever tire size you choose, keep the overall tire diameter the same, or as close as possible to, the OEM tire size so you don’t negatively affect your speedometer or AWD system

Easiest thing to do is get the car up on ramps, or a lift if you can, and engine off, in park, put your hands on the driveshaft(s) and rotate them by hand. They should move slightly but not a lot. Especially pay attention to the areas around the u-joints, connections to the rear diff and transmission. If it feels fairly tight, then there may be no issue at all. Also check any mounting points along the driveshaft(s) to the body as a bolt may be loose causing the noise you are hearing.

Redline has a full synthetic 75W85 gear oil. Motul has a full synthetic 75W90 gear oil. Either would be fine for an alternative to the PTU. Redline has a MT-LV 70W/75W gear oil that would be an alternative to the Motorcraft 75W. That is per Redline Tech Services for the RDU for the Edge ST. Motul has a ATF VI transmission fluid for the Edge ST. However, You can get the Motorcraft product for less on Amazon than the Motul. I only use top brand name products, but that's me

Trace the drip as best you can to a starting point. Wipe the whole area clean. Check area in a couple of days to see if it repeats. If it does come from the sensor, wipe it clean and make sure it's in tight. You can seal the area with silicone sealer designed for oil, grease, etc. IIRC, that is the grey silicone product.

I've used Redline products for over 20 years and never had any issues, even though I never asked for approval from a car manufacturer, even while the car was under warranty. That goes for gear oil, transmission oil and engine oil. I'm happy with Redline's recommendation. Plus, how would Ford even know the difference? Are they going to send the oil out for analysis? Maybe. They are more likely to deny a claim simply because the Service Rep at your Dealer is a < fill in appropriate name here > and they do not want to process the claim. If a different product meets the Govt. same spec, or higher, than the OEM product, then you have met the OEM spec, at a minimum. It's all a personal choice as to which way you go. I offered the info because: 1. The XY75WQL is expensive and not easy to obtain. I'm not paying $50 a quart ( or whatever they charge ) from a Dealer 2. The MT-LV 70W/75W is an alternative from a highly reputable company ( we are not talking Walmart-branded or any other unknown source product ) 3. The MT-LV 70W/75W is easily available at a much lower cost 4. Since I am changing both the RDU and PDU fluids at 20K intervals, it will be refreshed a lot sooner than Ford's recommendations

Just an update on the Disconnect RDU gear oil: Ford Recommended Gear Oil = Motorcraft Rear Axle Oil - XY75WQL at a mere $32.99 on Amazon. I just got off the phone with Redline Technical Service. According to Redline, their corresponding oil will be Red Line 50604 MT-LV 70W/75W GL-4 High-Performance Full Synthetic Gear Oil Lubricant for Manual Transmissions & Transaxles - 1 Quart. for $22 on Amazon Nothing apparently available from Motul. Just an FYI for those interested. Also Note: While it's true as stated by someone earlier, Ford can't deny you ( allegedly ) any claim if you use Ford Recommended products. However, in reality, the manufacturer can't deny a claim as long as you use the appropriate grade product, IE; if you use a comparable 5W-30 motor oil other than Ford product, all else being equal, they can't deny you. Just remember to use quality products, not some cheap version from Walmart, etc.