Could use some advice

[Zman31]

First off I'm trying to be fair and am trying to work this out with the dealer, but so far not going too good. Not going to mention the dealer at this time, but I could use some helpful guidance moving forward. I purchased a 2015 Ford Edge Titanium and let me say I love this vehicle. This Edge had everything I wanted except the remote start feature, I asked about having the OEM remote start added they said it was a $600 install, tried to negotiate it into the price but this was the sticking point. I left saying I need to think it over, researched the parts on ford parts.com and they priced out retail around $300 minus the key fobs, that I need to call the dealer for the pice because of programming them to the vehicle. Found the fobs online from various vendors for about $100ea but it needed to be programmed at the dealer, I know the dealer doesn't pay retail but the $600 price tag didn't seem outrageous. I offered we split the cost ($300ea) stating that this would be the factory OEM remote start and not an aftermarket unit that would have to be spliced into the vehicle harness, they agreed and assured me it would be the OEM remote start. When we picked up the Edge was told that they would need to order the parts and they would call me to set up an appointment to have it installed. Received a call a couple days later, they told me they would need it all day. Dropped it off, they set me up with a loaner vehicle, my experience was good if not great up until this point. When I picked it up I felt something was off when they demonstrated the remote start by pushing the lock button on my original key fob 3x's, it worked and I figured that that was the was they programmed it. The next morning started the vehicle pushing the lock button 3x's, was a little annoyed with the horn sounding especially at 5am and cabin temp was way too hot. I found the install for the OEM unit online, at this time I began to suspect that this may be an aftermarket unit. Looked behind the glove box for the module, nothing. Looked under the drivers side dashboard and found an aftermarket unit "spliced" into the vehicle harness. Called the salesman, he said this was a Ford FO1 approved aftermarket part, and that this was a service dept. issue and I need to settle it with them. I asked him not to give me the run around and the issue was the fact that an aftermarket unit was in my vehicle, he's still trying to push me off to the service dept. I plan to go up the chain of command at the dealership but don't have high hopes for that since they were sitting at the table when we negotiated. I kust would like to know where to go after I've exhausted all resources at the dealership. Any help and advice is appreciated. Thank you.

[WingNut]

For starters the only thing they can install after it leaves the factory, that is from Ford, is a remote start system that will have an additional key Fob to the one that you normally use. There is no way for them to install the OEM, from the factory remote start. So if it was the parts from Ford, you would have two key fobs right now.

 

I would not find it acceptable for what they added. I would talk to the service manager and dealership manager about what you were told was going to be installed, and what was actually installed. Ask for them to take it out or give you a full refund. If still no help, start going up the chain to the Regional manager.

 

Then I'd never...ever...deal with that dealer again. Find another one.