tloewenberg Posted October 13, 2016 Report Share Posted October 13, 2016 I have a 2013 Limited and am running Sync with Travel Link (sic?), SiriusXM, and Nav. Last week, I was driving around listening to SiriusXM and the console screen was on SiriusXM. Suddenly, I had no sound coming out of the system and the screen was frozen. I couldn't select another channel, couldn't go to Nav, or another mode. I could turn the entertainment power off, but nothing else. I got to my destination and verified the condition. I turned the car off for 15 minutes while I ran into a store. When I returned and started the vehicle, nothing had changed. Still frozen. I took a deep breath, removed the nav SD card and a thumb drive and master reset the system. Still no change. Called my dealer who unfortunately couldn't get me in on the day. I was concerned because the next morning I was taking off for what would amount to 3 days of driving and maybe without a system. I did make an appt with the dealer to have the system checked out when I return. Then, I made another stop and when I returned to the car, I was pleased to see that "all was well." The system was now operating just like it was supposed to. I had regained all the functionality. Of course, I still had to reprogram all the SiriusXM presets and the nav favorites and previous destinations were blank, but more importantly, all was well. I did the driving as planned, about 1700 miles and there were no incidents of any kind. I stopped at the Ford dealer who I made the appt with (Interstate Ford in Dacono, CO, all good guys by the way) and suggested that the appt would be a waste of time given the current state of the system. They reluctantly agreed and we decided to "watch" it to see if the problem returned. Have any of you experienced anything like this? I don't think it's heat related since the problem didn't reappear during the drive. What else could cause the software (?) to lock up like that? Could it be SiriusXM related? Got me stumped. I can't think of anything to point to and therefore, I'm concerned that it will be one of those comes and goes things? Quote Link to comment Share on other sites More sharing options...
akirby Posted October 13, 2016 Report Share Posted October 13, 2016 I've seen it a few times on various vehicles but never more than a minute or two. I wouldn't be concerned unless it happens again for an extended period. If it does you should be able to pull the fuse or the negative battery cable to reset it. 1 Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted October 14, 2016 Report Share Posted October 14, 2016 (edited) Hi tloewenberg, Long time no hear! I hope all is well. I definitely agree with akirby. I've never seen it happen that long. I'm glad to hear that it fixed itself. Keep monitoring it. Hopefully it was just a glitch. Keep me in the loop. Shaay Edited October 14, 2016 by FordIVTteam Quote Link to comment Share on other sites More sharing options...
tloewenberg Posted October 14, 2016 Author Report Share Posted October 14, 2016 (edited) Thanks akirby and Shaay. Needless to say I was pleased, sort of, when I started the car a third time and the issue cleared. It was about 20 minutes from onset to turning off the first time. And when I restarted the car, the system was still locked up in the entertainment module. Occasional quirks happen but I don't want to get to the point to where I seem to be waiting for a shoe to drop. Hi Shaay, yes, all is mostly well, even my Vikings are winning. Hope the same goes for you! I said before in my last Sync episode and will reiterate again, I'm certainly grateful for the cooperative nature of the dealership on which I rely. Interstate Ford (especially Jeff and Adrian in the service bay) is a smallish dealer in Dacono, CO and I do believe that some work harder than others for our business. Good guys. Thanks! TL Edited October 14, 2016 by tloewenberg Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted October 17, 2016 Report Share Posted October 17, 2016 I'm a Lions fan, and they're giving me a heartattack! That's great to hear! It always nice to have someone willing to go beyond the call of duty to help. I'll be here if anything else comes up. Just shoot me a private message. Shaay Quote Link to comment Share on other sites More sharing options...
tloewenberg Posted December 5, 2016 Author Report Share Posted December 5, 2016 Shaay, my guess is that you are suffering less and less with your Lions as the season progresses. It goes without saying that I've tossed in the purple Vikings towel. Stafford is looking exceptionally good!! All the best, TL Quote Link to comment Share on other sites More sharing options...
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